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Excellent
59 reviews
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Overview
Holiday Rental House -
11 Bedrooms, 17 Bathrooms, Sleeps 30
Puerto Aventuras, Yucatan Peninsula

Reviews from our community

Excellent - based on 59 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Sam C
1 review
“We'll be back!”
Reviewed 29 April 2016 for a stay in April 2016

Stunning courtyard, oceanside pool, beautiful grounds all around. All of the usual luxuries for a property of this type. But the factor that really sets Hacienda del Mar apart is the staff. Mimi handled all of the details with grace and efficiency. Very cool to work with. Esme is an incredible talent in the kitchen. The food was off the charts! Carlos kept the drinks flowing with a great sense of humor. We had a great time and we'll be back!!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davis1976...
Chicago, Illinois
1 review
“awesome”
Reviewed 26 April 2016 for a stay in April 2016

Impeccable service from the top down!! Food was amazing as well!! It was a great event for my friends and I and the staff made it even more special. We were treated like royalty.

Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark s
Atlanta, Georgia
1 review
“Phenomenal!”
Reviewed 26 April 2016 for a stay in April 2016

I'm truly blown away by the staff, service levels, accommodations and overall experience we had at the Hacienda Del Mar. Not a single detail was left unnoticed. Esme and her staff prepared some of the most amazing meals we've ever tasted and Carlos and his staff ensured our glass was never empty! Mimi was always prompt to fulfill our requests and ensured our group had a trip of a lifetime! We can't thank her enough!

We will definitely return, and likely to be even a larger group! On behalf of our entire group, thank you! We will never forget the memories from this trip!

Mark S.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The staff
Liked least: nothing we didn't like
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CathyMcIs...
Chicago, Illinois
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“This is a Must!”
Reviewed 26 April 2016 for a stay in April 2016

We just got back from 5 days with a group of 22 friends to celebrate multiple 40th Birthdays. I have to say that this far exceeded my expectations (which sere high to begin with!).
Mimi, Carlos, Esme, Evan and the rest of the staff worked to the bone to ensure that we were all taken care of and had a good time. Our group is a bit on the rowdy side and the staff was so gracious in putting up with us :) The house is beautiful, the rooms are well air conditioned and comfortable. The FOOD.....AMAZING. the staff spent the entire day every day in the kitchen cooking up the freshest of everything. This is well worth the trip, my family is considering a family reunion here and I can't wait to get back!!

Overall condition of the property Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan B
Rome, Georgia
Level 1 Contributor
3 reviews
“Making Memories”
Reviewed 15 April 2016 for a stay in March 2016

An incredible week at Hacienda del Mar! Spring break for 5 families with 12 teenagers. The villa was perfect for us. The layout of the property was great almost like a hotel with privacy for each couple and a casita for the 8 boys. It was in a gate community and we felt very safe and were comfortable with the kids walking to the Omni Hotel and into the shopping area. The beach was a little rocky for swimming but we loved the kayaks and we paddled around the corner into a gorgeous area of sparking blue water. I can’t say enough about the property itself… but it was the staff that made our trip! Mimi was the best!! She arrived everyday to check in, making sure we had what we needed. She helped us organize outings and made fabulous suggestions for dinner off the property. Carlos, Esma and Martin… I can’t say enough as well. They were amazing and catered to our every need with yummy meals and drink! Our moto for the week… Making Memories! Thank you for a fabulous stay!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the staff
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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