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Reviews (10,341)
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Reviewed 17 October 2017

Was married October 2, 2017 at Catalonia. Had an amazing experience and enjoyed every minute of being there. Ida Gelda was an amazing wedding coordinator, even on a rainy day , I had the most gorgeous wedding. Wedding pictures to prove how beautiful and special the day was. I can not say enough how wonderful Ida is. Beach and pools clean and enjoyable. Food unbelievably delicious...entertainment staff did an amazing job every day. First time I would go back to same resort again!!!

  • Stayed: October 2017, travelled with friends
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Review collected in partnership with this hotel
Thank 911lynettea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrico R, Director General at Catalonia Riviera Maya, responded to this reviewResponded 31 October 2017

Dear Guest,

We deeply appreciate your preference for choosing our resort to celebrate such special occasion, it has been a great honor to us to host your wedding and be part of your lovely celebration despite the tropical weather. Thank you for your kind comments and for praising our service and hard-working staff. We would love to have the opportunity to serve you and your family for future visits.

Warm regards,

General Manager

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Reviewed 17 October 2017

Beautiful resort. Had an issue with our room. Had a leak behind the toilet and needed to keep towels laid down to sop up the water. We requested a King bed and instead were given two double beds. The one was so hard it was like laying on pavement. The food was not the best. Non of the restaurants served hot food. It was all lukewarm at best. Had a lot of variety but non of it was very good.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with this hotel
Thank jessec317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrico R, Director General at Catalonia Riviera Maya, responded to this reviewResponded 25 October 2017

Dear Jesse,

We appreciate your sincere comments on your experience during your stay with us. Is very disappointing to learn that our service couldn´t meet your expectations and your stay wasn't as pleasant. We are always open to hearing our guests needs and steady to solve any problems you may have during your stay and would have liked you to share the inconvenience so we could have helped you. On the other hand, we deeply value your opinion for it gives us a different view on our areas of opportunity in order to improve out services. We hope to welcome you again to serve you as you deserve and enjoy the improvements.

Best regards,

General Manager

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Reviewed 17 October 2017

Sewage smell when snorkeling Not to my liking .
Staff always looking after the Elite people .What beach service we where to have ask for a drink didn't always get . Also took drink away before finishing. Found dinner wear buried in the sand people taking food out when not should not be allowed.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with this hotel
Thank carolinemjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrico R, Director General at Catalonia Riviera Maya, responded to this reviewResponded 25 October 2017

Dear Caroline,

We are thankful to receive your message and read your honest comments about your stay with us. We are sorry our services couldn´t meet your expectations and on the other hand, we appreciate you bringing these matter to our attention to improve on these areas of opportunity. We hope you give us the opportunity to serve you again on a more improved service and attention.

Kind regards,

General Manager

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Reviewed 17 October 2017

Horrible Hotel, beach and a sea that I wouldn't even trust to dip my toe in. Smell of mildew in the corridors and rooms. Less than perfect cleanliness in the bathroom. It's a pity - we expected a lot more from and were deeply disappointed. The staff are a delight however, and the food bad. If you were hoping for white sandy beaches then do not pick this resort. Busloads of noisy tourists also tend to take away any remaining charm the place could try to salvage but then I suppose it has to survive somehow.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
1  Thank falynh2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrico R, Director General at Catalonia Riviera Maya, responded to this reviewResponded 25 October 2017

Dear Guest,

We appreciate your honest and sincere comments about your experience during your stay. Your opinion is very valuable to us for it gives us important information on our areas of opportunity that are within our reach to change and improve. Unfortunately, buses and transportation are not provided by us. We hope this message finds you well and receive our kindest regards,

General Manager

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Reviewed 17 October 2017

Title sums it up. We go to a Catalonia resort about twice a year and the service, quality, etc. is always consistent and what we love. Always clean, plenty of activities available if one chooses to participate, clean beaches with staff always cleaning up the seaweed, numerous restaurant options, friendly staff, etc.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank Job J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrico R, Director General at Catalonia Riviera Maya, responded to this reviewResponded 28 October 2017

Dear Job,

We appreciate your preference as returning guests, your opinion is very important to us. We are very glad to learn that our overall service, facilities and all the animation activities and meet your expectations. We would love to have the opportunity to keep serving you on your future trips.

Warm regards,

General Manager

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