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204 - 209 of 7,365 reviews
Reviewed 23 June 2018

Bof!!! It was not what we expect.
Nice restaurants but service was à bit to rush. They take off our plate before it was finish ... very bad check-in and check-out. Animation so so. We saw better elsewhere

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with Barcelo Hotels & Resorts
1  Thank nadeaunat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barceló C, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 23 June 2018

Dear Nadeaunat:

We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Maya Colonial hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

Best Regards
La Gerencia
jeferecepcolonial@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

My husband and I got married at the Barcelo Maya Colonial (Captain Morgan's Grill) in March and we were blown away with the service. We brought 45 guests and they all had a great time. Great familiy resort as we had a few young guests and they loved the kids club and water parks.
Our wedding coordinator, Yasmin, was amazing! She was on top of everything; we didn't have to deal with any issues. The venue was beautiful and the meal was so good!
Novia Mia did an amazing job with our wedding photos and videos! We've received so many compliments about them. In love with them!
Our whole experience was amazing. We would definitely recommend this resort for a destination wedding!

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
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Thank Tiffany W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barceló C, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 22 June 2018

Dear Tiffany:

First of all, we congratulate you with your Wedding and we thank you for choosing our Barceló Maya Colonial hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions.

we glad you have a good time during your vacations in our hotel.

we hope to have the privilege and the honor to share with you again soon.


Best Regards
La Gerencia
jeferecepcolonial@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018

Staff was professional. Dolphin and water park experienced was enjoyed greatly by my 3 and 5 year olds. All inclusive experience was very good. Beach was nice but not very usable at the time as a tropical depression had just passed and dumped A LOT of seaweed. Family suite is the way to go...very spacious- two rooms...king bed, three twin beds and eat in kitchen.

Room Tip: Make sure to let the front desk know you booked a family suite...if that is the case.
  • Stayed: June 2018, travelled with family
    • Value
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Thank traveler1706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barceló C, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 22 June 2018

Dear Traveler1706:

On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend.
We accommodate many guests each day and we strive to make their stay a satisfying one.
We look forward to welcome your family back in the future.

Warmest Regards
La Gerencia
jeferecepcolonial@barcelomaya.com

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Reviewed 21 June 2018

Strikers is nice but overpriced. Food was good but not great.
Lots of rain and ocean was FILLED with seaweed and very rocky/unusable.
Premium level isn't worth the extra cost. Private lounge for food/snacks/check in/out was nice though.
Room service food: Meh.
Rooms had high humidity, making floor/sheets wet.
Average resort.
Won't return for price.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Barcelo Hotels & Resorts
1  Thank jeep1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barceló C, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 23 June 2018

Dear Jeep1994:

Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon.

Best Regards.
La Gerencia
jeferecepcolonial@barcelomaya.com

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Reviewed 20 June 2018

The resort was awesome from the moment arriving on the grounds from the airport. My niece has stayed here before and with kids what a great place for them to enjoy themselves.The food for an All Inclusive was darn fine and execeded expectations as to quality and variety. The grounds were clean and the staff we dealt with went above and beyond what would be.
A place to return to oh yes.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank BCR4601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barceló C, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 21 June 2018

Dear Bcr4601:

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Best Regards
La Gerencia
jeferecepcolonial@barcelomaya.com

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