We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Barcelo Maya Palace
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
Barcelo Maya Colonial(Puerto Aventuras)
View Hotel
  • Free Parking
  • Breakfast included
Barcelo Maya Tropical(Puerto Aventuras)
View Hotel
  • Free Parking
  • Breakfast included
Barcelo Maya Caribe(Puerto Aventuras)
View Hotel
  • Free Parking
  • Beachfront
Barcelo Maya Beach(Puerto Aventuras)
View Hotel
  • Free Parking
  • Pool
View Hotel
Certificate of Excellence
  • Free Parking
  • Breakfast included
View Hotel
  • Free Parking
  • Pool
LM by Inmense(Puerto Aventuras)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Parking
  • Breakfast included
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
Reviews (8,384)
Filter reviews
8,384 results
Traveller rating
5,257
1,848
767
275
237
Traveller type
Time of year
LanguageAll languages
More languages
5,257
1,848
767
275
237
Show reviews that mention
All reviewsfrench restaurantfishmaya palacecoral grilloaxaca buildingsea turtlesother resortsclub premiumcoco baradult pooldinner reservationsbeautiful resortfamily vacationspecialty restaurantsbarcy clubthe check in processmake reservations
FilterAll languages
Updating list...
82 - 87 of 8,384 reviews
Reviewed 2 weeks ago

Overall a good week, pleasant staff and very good food. The house red and white wines could be upgraded a bit !! The beach is kept in great condition with lots of lounge chairs. The pools are pristine clean.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank rgordon2120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded 2 weeks ago

Dear rgordon2120,

We very much appreciate and value time, your great review will share it with our team. As encouragement to all of us, to keep striving for the most memorable quality of service. Thank you for letting us know we have go beyond your expectations.

Please allow us to keep pamper you and your loved ones on your next visit to Baceló Maya Palace.

Warm Regards,

José Luis Serratos
Manager on Duty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

The Barcelo Maya Palace is a fabulous resort. What made this trip so memorable for us was the exceptional hospitality provided by the waiters and waitresses. "A pleasure to serve you" was a phrase we heard daily. A special thank you to Madai and Yhashua! They would come to our table to say hello even when they were not our servers. Madai often complimented my daughter and Yhashua entertained us with his humor and magic tricks. Other staff members that provided a positive impression on us included: Juan Carlos, Miseal, Cayetano, Manuel and Hermenegildo. You should request these lovely people while dining at the Mirador buffet!
The resort itself was clean and pristine. There were several activities to participate in daily, but we enjoyed playing with our family in the pool.
We miss the resort and people already and we just got home last night! The Barcelo Palace will be a place we come back to one day!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
Thank mrssarakelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded 2 weeks ago

Dear mrssarakelly,

Thank you for an amazing review! Thank you for taking the time to write about your recent stay at Barceló Maya Palace. Your kind comments regarding the service you received from our staff, will be share to them.

We are looking forward hosting your next vacation.

Warm Regards,

José Luis Serratos
Manager on Duty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Our family spent 7 nights here and the service, facility, and activities were amazing! We had mulitple pools, waterslides, and miles of beach to play at every day. The staff are friendly and welcoming, the food is delicious at every buffet and restaurant, and there's even a mall on site. I would recommend this to anyone!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank haugemelissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded 2 weeks ago

Dear haugemelissa,

Thank you for taking the time to review your stay at Barceló Maya Palace. We are pleased to hear that you had a wonderful vacation with us.

Every detail of your kind review and the exceptional service from the staff make every stay with us unforgettable. We look forward to welcoming you back in the future.

Yours Truly,

José Luis Serratos
Manager on Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

The resort is sprawling and gives one the impression of mass produced tourism. Clean and well kept but an antiseptic and sterilized version of México. If you like the cruise ship experience, where you get unlimited amounts of cheap liquor, get to stand in long lines, And must reserve your lounge chair at 6am, this is the place for you.

On the flip side, the staff is extremely friendly and hard working.

Stayed: April 2018, travelled with family
Thank Jimbarnett7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded 2 weeks ago

Dear Jimbarnett7,

We thank you for your valued time and leaving your comments on your review on our Hotel Barceló Maya Palace.
But most important that you compliment on all that great effort and hard work, form each and every coworker that makes this great team.

It is our priority to provide excellent customer service throughout the entire stay and to make happy all our guests. It is a pity that we have not exceeded your expectations; please accept our sincere apologies. We can assure you that we have high quality of alcohol for our guest, I'm sorry if our selection weren´t of your choice.

At times you must stand in line to get the great service we provide, we are sorry for making you wait for this. Even do we have a sign that the hotel does not allow guest to reserve chairs they still do and create an inconvenience to the rest of our guest, Please for give us for this.

Overall we do hope you have enjoyed your vacation.

We will be more than honored if you grant us a second visit to the hotel.

Best Regards,

José Luis Serratos
Manager on Duty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

My family and I had an excellent experience here considering it was fun for my wife and I and our 3 boys aged 12, 10 and 8! We got to relax and enjoy excellent food, drinks, service not to mention the beach and fantastic pools. While our 3 boys had tons of fun and activities on tap every day!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank BrentGBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded 2 weeks ago

Dear BrentGBaker,

Thank you for choosing Barceló Maya Palace for your stay in paradise.

As well as for sharing your thoughts on TripAdvisor. We really appreciate your kind words, our entire staff and I would be more than happy to welcome you each and every time you come down to the beautiful Riviera Maya.


Warm regards,

José Luis Serratos
Manager on Duty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews