Alex was absolutely the best waiter I the whole resort. He was professional, funny, extremely attentive, and helpful. He always made sure we were ok when he passed by us and always offered his services. His great work was what made our experience there unique.
Dear Elizabeth,
Thank you very much for all the kind words and the fantastic experiences shared.
We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.
We thank you for choosing us, and please know our doors will always be open for you.
See you soon & keep on rocking!
"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
This is my fourth Hard Rock resort all the I can say that the Best part of the stay was Alex at the main pool. He was very attentive and knew exactly what we wanted. He would look for us to ensure we had a drink in had or ask if we were ok. I wish everyone at this was resort was as attentive.
Dear Val,
Thank you very much for all the kind words and the fantastic experiences shared.
We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.
We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately.
We thank you for choosing us, and please know our doors will always be open for you.
See you soon!
"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Coming from Vidanta to the Hard Rock is quite revealing. This is a nice all-inclusive hotel with OK food, OK service and very dated rooms. We upgraded to get an expanded balcony, but using it was not really possible during the day because they were literally jack-hammering right under us. Hard to have that glass of wine or a drink on the balcony under those strange conditions. I know they have to do maintenance, but jack-hammering is huge. I have to say it really, really bothered me and compromised our stay.
I travel pretty extensively for work so I can see a basic hotel room when I see it, and that's what this upgraded room was -- a Hilton Garden Inn room. But what was strange is that instead of a small sofa or seating area, there's a large jetted tub. Maybe everyone else uses it, but I'd have preferred a small place to lounge in the room, but they only have a couple of straight-back chairs. The bed was very comfortable, and the room was immaculate. As a a point of information, there is only one bedside charging station attached to the Ipad.
The beach and the pool were great except for the jack-hammering much of the day at the pool. Some folks were completely unaffected by it. It got on all of my nerves. They moved us to a beach-side cabana as an accommodation, and I greatly appreciated that. The staff is well-trained, very courteous and highly responsive to guest needs.
The food was plentiful but it was what it was. Very basic. The drinks were plentiful, but you need to remember to tip bartenders and waiters for better service. We were hear about 10 years ago and I have very fond memories. I think they just need to invest a bit to update the place and it will be fine again.
Dear The Levine Family,
We are surprised by what he says, certainly will never be intended to give that impression.
At Hard Rock Hotel Vallarta, we strive to provide valuable service to all our guests, we are saddened to learn that you were not satisfied with some parts of the experience and we are very sorry.
We offer our sincere apologies for any inconvenience during your stay; your comments will be taken into account for internal improvements preventing it from happening again and hoping to give us a second chance in the future to exceed all expectations.
However we are in the process of renovating some of our areas such as the remodeling of our restaurants Ciao and Frida, as well as some of our hotel suites, and elevators.
The comments we receive are always channeled to the main departments mentioned; in case you want to share more, we are at your disposal in our official contact channels.
Cordially,
Customer Service
Great food and exceptional service. The hotel, spa and pool areas are immaculate. Service on the beach and restaurants was fast and attentive. Our butlers provided attentive service. The massages were excellent. The bartenders made suggestions for new drinks.
Dear Belinda,
Thank you very much for all the kind words and the fantastic experiences shared.
We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.
We thank you for choosing us, and please know our doors will always be open for you.
See you soon & keep on rocking!
"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
Entertainment is Great!!! Especially Kevin makes it fun and entertaining and includes all members to have fun and interact with the entertainment. Out of all the people with customer service and personality Kevin does it very well and an awesome entertainer!!!! Hard Rock is very lucky to have him!!!
Dear Teresa,
Thank you very much for all the kind words and the fantastic experiences shared.
We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.
We thank you for choosing us, and please know our doors will always be open for you.
See you soon & keep on rocking!
"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
