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Reviewed 2 weeks ago

We came with a group of friends and had a fun time! Jorge and Louis were wonderful hosts at the pool. They had drinks ready for us and fun activities very day! The concierge staff and Willbur were very helpful in getting us around the resort and the city.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank alayneb2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo Vidanta, Director General at Grand Luxxe at Vidanta Nuevo Vallarta, responded to this reviewResponded 1 week ago

Dear alayneb2021,

Thank you for taking the time to provide us feedback about your recent stay with us.

We truly appreciate the time you have taken to share your impressions about your stay with us.

We hope to welcome you over and over for many years since is our vision to inspire generations of happiness creating the extraordinary.


Best regards.

Grand Luxxe Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Our Concierge (@OmarMata) was very helpful when checking us in. He was wonderful! Very helpful. Very nice. Very knowledgeable! This property is beautiful. I would give 5 out of 5 stars. #Vidanta. Plenty of restaurants. Plenty of pools. Plenty of sunshine! The grounds keepers take care of it very well too. Everyone is so nice.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank bittle2too
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo Vidanta, Director General at Grand Luxxe at Vidanta Nuevo Vallarta, responded to this reviewResponded 1 week ago

Dear bittle2too

Thank you for taking the time to provide us your feedback about your recent stay with us.


We truly appreciate the time you have taken to share your impressions about your stay with us.

We will gladly share your comment with Omar who will be proud to have made your vacations an incredible experience.


We hope to welcome you back soon.

Best regards

Grand Luxxe Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

This is our third time visiting The Residence. There was the most amazing joy squad employee this year! Jorge made our week here very enjoyable! He was very attentive and ready to help make our week here so fun! He knew our group liked games and went out of our way to find new games for us to play. The week ended with giant Jenga. Thank you Jorge, you made our week so fun!
We’ll be back next year!

Date of stay: February 2021
Trip type: Travelled as a couple
Thank heathertM7419TC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo Vidanta, Director General at Grand Luxxe at Vidanta Nuevo Vallarta, responded to this reviewResponded 1 week ago

Dea heathertM7419TC,

Thank you for taking the time to provide us with feedback about your recent stay with us. Your comments are much appreciated!

We hope to welcome you back and impress you once again.

Best regards

Grand Luxxe Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We were cooped up for so long during the pandemic, so decided to take a trip to Vidanta. We were amazed by the lush and beauty of the Grand Luxxe resort. We can’t wait for the theme park to open later this year after taking the gondola ride.

Our concierge Leslie Rodrigues help making our stay so wonderful! She even decorated our room for the birthday celebration. All our dinner, spa, events booking, she took care of it flawlessly. We just want to recognize her for her assistant in every way. Our room was cleaned twice a day and left with sweets on the pillows every night. The staff in the resort were all so friendly and truly made us feel welcome.

We already book another vacation to come back to Vidanta in December. Truly is an amazing place for relaxed vacation.

Date of stay: February 2021
    • Cleanliness
    • Service
1  Thank KTOSnVIDANTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo Vidanta, Director General at Grand Luxxe at Vidanta Nuevo Vallarta, responded to this reviewResponded 1 week ago

Dear KTOSnVIDANTA,

We are pleased that your recent stay at Grand Luxxe Nuevo Vallarta has been a dream vacation. Thank you very much for sharing your experience with thousands of users, I assure you that when reading your review, a smile appears unintentionally in the face of who reads it, it is magical how we can transport ourselves to those scenarios that you describe so beautifully. Thank you very much for taking us on this trip through your words. We are pleased to have met your expectations, to have been part of your birthday celebration and that your concierge Leslie and all the staff have taken your experience to a level beyond what was expected.

We will extend your appreciation to everyone for their excellent work. This paradise awaits you soon to return for a splash of color.




Best wishes,

Grand Luxxe Management.

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Reviewed 2 weeks ago via mobile

Thank you so much to our concierge, Gricelda. She welcomed us with delicious mango margaritas, made dinner reservations, found us the perfect vase for our flowers, decorated our room for our friend’s birthday and answered all of our questions. Thank you so much Gricelda!!!

Date of stay: February 2021
Trip type: Travelled as a couple
Thank sandyrX9645OG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo Vidanta, Director General at Grand Luxxe at Vidanta Nuevo Vallarta, responded to this reviewResponded 1 week ago

Dear sandyrX9645OG,

hank you for taking the time to provide us your feedback about your recent stay with us.


We truly appreciate the time you have taken to share your impressions about your stay with us.

We will gladly share your comment with Gricelda who will be proud to have made your vacations an incredible experience.


We hope to welcome you back soon.

Best regards

Grand Luxxe Management.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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