I booked this property ONLY because it had an outdoor hot tub which I was very excited about. Very very disappointing and beyond sad that it required going into the building and going down two sets of stairs to access the pool and the outdoor hot tub. It would be so easy to make an outside direct entrance that you could drive up to. Why is that not the case??? Also the young people manning the buffet seemed to not realize that if you're handicapped and use cane or wheelchair that it is impossible to use a buffet. Please educate your staff and please try to make your facility more accessible. I didn't even see handicap parking spots although they may have been there. I did however like my room, and I love that there is a real fireplace. At some point it would be good to invest in better flus so when you try to control how fast the wood burns it doesn't sets off the fire alarm. Kudos to the young man that brought my wood over, very very kind and helpful. Other suggestion...I had a ground-floor room, but the entrance to those rooms look like a basement entrance or cheap motel, the balconies looks so very nice, so surely there is a way to design the entrance to the bottom suites to look more inviting, even as simple as colourful Adirondack chairs, or some railings around the terrace to make it more inviting.
- Official Description (provided by the hotel):
- Discover the meaning of a mountain getaway at Banff Rocky Mountain Resort, a relaxing retreat in the heart of Banff National Park. Ideally set amid eight acres of private parkland and surrounded by the glorious scenery of Canada’s oldest national park, while just minutes from downtown Banff, the Banff Rocky Mountain Resort’s breathtaking location and extensive amenities are certain to provide a casual and memorable stay in the Canadian Rockies. Indoor 15m swimming pool • Indoor and Outdoor hot tub • 171 well appointed rooms with configurations to suit everyone • Mountain Health and Fitness Club with full gym • Tennis and squash courts • Onsite Laundry Facilities • Free parking and wireless internet access • Complimentary shuttle to downtown Banff. ... more less
- Reservation Options:
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- Also Known As:
- Banff Rocky Mountain Hotel Banff