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Reviews (1,104)
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Reviewed 24 November 2017 via mobile

Not bad all around, we booked a one bedroom suite on a promo and brought along our kid and dog. The price is right, the room was okay, although really dirty, we found dried poop under the bed, housekeeping couldn't manage to vacuum for 3 days, we came back to no toilet paper, and the smell from dirty mop water welcomed us upon returning from a day out. We stayed for a week and didn't get our bedding changed out after 3 days as promised.
Be prepared and bring your own cooking dishes as one lg and medium pot and a fry
pan just don't cut it. Anyone heard of a cookie sheet?
Aside from my complaints I still do like coming here and the pool and hot tubs are great. Waking up in the middle of the night to see Elk sleeping like, 5 feet away, the giant fir trees all lit up, the friendly front desk staff and the shuttle to town are all awesome and showcase what a hidden gem this resort really is. Now, if they can just get housekeeping up to snuff.

Stayed: November 2017, travelled with family
1  Thank kerithsnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2017

This particular location is out by the main Trans Canada Highway so it's a 15/20 minute walk into the town site or 6 min shuttle/cab. We stayed in a suite which had the usual really cheap, tired furniture and decor that seems to be synonymous with Banff hotels - even the established higher-end ones. There was a gas fireplace and two double beds - I had no idea that double beds were that small having never slept in anything less than a queen. The prices here are lower, but that's because of the location. Maybe the condos have been refurbed?

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank arbourstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017

Nice property with in-suite fireplaces. There are no microwaves. There are BBQ's, and a great indoor pool and indoor and outdoor hot pools. Outstanding service! Plus, they even gave me a bottle of wine and a card for my birthday. They also have a free shuttle service. Best pet-friendly resort as they provide a dog bed, bowl, treat and a toy. Looking forward to going back in the summer.

Room Tip: The resort is surrounded by mountains. I believe 60% of rooms/suites are pet-friendly. We would stay in a suite with a patio next time.
  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Raina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

I was surprised how clean the resort was and well kept! Our 4 bedroom condo was perfect for our week exploring Banff and all the mountains. Beds were amazing and service was top shelf! We would come back to lodge after hiking and sightseeing all day, have a bite and relax by the fire with views of mountains all around! Indoor pool and hot tub were immaculate - staff was polite and they really kept the rooms neat and tidy!

Stayed: October 2017, travelled with family
Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

We had booked a cabin just outside Banff which was awful, called these guys up even though they were showing full they got us in....we normally stay at their sister resort Hidden Ridge which was totally booked, these guys are awesome the hotel is excellent, as are the staff, saved our weekend

Stayed: November 2017, travelled as a couple
Thank Bootneck3988u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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