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All reviews hot springs primrose restaurant larkspur lounge primrose dining room banff gondola rim rock sulphur mountain premium room beautiful hotel spectacular views self parking free shuttle bow valley canadian rockies pool and hot tub lake louise eden
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Reviewed 16 July 2018 via mobile

The hotel is really nice with stunning views of the mountains! The rooms are very clean and nice with lots of room. The hotel is a 2 minute walk from the Upper Hot Springs and the Banff Gondola. The customer service at the front desk was great and very helpful. There are a few restaurants in the hotel but we did not stay there to eat!
I would most definitely stay here again and recommend to my friends and family. The picture is the view from our room.

Stayed: July 2018, travelled with family
Thank MizMartens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 18 July 2018

Thank you very much for your recommendations! We sincerely appreciate you taking the time to write this review and we're thrilled your stay was enjoyed.

We're excited to welcome you back next time!

Yours In Hospitality,
The Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

My wife and I had initially booked the Fairmont in Banff but friends told us how much they enjoyed their stay at the Rimrock so we decided to switch and we were very glad we did. The Rimrock was slightly more than half the cost of a comparable room at the Fairmont and our room was comfortable and clean and had everything we needed. The hotel itself has several restaurants, a pool, spa, fitness center, etc. staff was friendly and helpful too. A very nice stay overall.

Stayed: July 2018, travelled as a couple
1  Thank BruceSXM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 18 July 2018

We are delighted that you enjoyed your stay in comfort and appreciate you choosing us as your home base while in Banff.

We hope to have the pleasure of welcoming you back on your next Banff adventure!

Yours In Hospitality,
The Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

From the minute you arrive at this hotel the standards are high , the valet parking team make you very welcome and point you in the right direction for checking in : the reception also make you feel special and get you into your suite very smoothly : the suites are very spacious with a good sized bathroom; the primrose breakfast room is very pleasing to the eye and serves a great range of tasty food , there are great views from this hotel of the mountains and forest, to finish it of you can leave your car parked as the bus stop is outside the front of the hotel and has a frequent service also if you show your room pass the trip is free ,

Stayed: July 2018, travelled as a couple
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 18 July 2018

We appreciate you reviewing your recent stay at the Rimrock and we're thrilled that your experience was a pleasurable one.

We hope to have you join us again in the future.

Yours In Hospitality,
The Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018

This is very nice hotel 2 -3 mile outside of Banff with great view. The room is clean. The Park is okay. The check-out to get car out was a disaster for us. We got up early at 5pm in hope to get a parking space at Moraine Lake. I never thought it would take me over 40 min and 3 trips between Parking gate and front desk in order to get car out. The front desk attend seemed untrained and had no clue about a bunch of things including how to validate guest parking ticket. During the 40min, there were multiple people complained about various things that they had to make multiple trips to the front desk in order to complete check-out ... Really hope the hotel would fully train its staff, especially the front desk person during the morning shift.

  • Stayed: July 2018, travelled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank Lu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 18 July 2018

We very much appreciate your feedback in regards to your check out experience. I sincerely apologize if you received anything but stellar service during your stay and please be assured your comments have been discussed by our management team.

We hope to see you join us again in the future

Yours In Hospitality,
The Rimrock Resort Hotel Management

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Reviewed 15 July 2018

A beautiful resort conveniently located in the town of Banff and several major attractions. Excellent accommodations, restaurants and conference facilities. Staff were very warm, accommodating and knowledgeable of various attractions and how to reach them. The free in-town shuttle was great. One of the prettiest places that we have visited; the weather was excellent and refreshing from the heat and humidity in Atlanta.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Joetta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 18 July 2018

Welcome to the Rimrock! Thank you for choosing us as your home base while visiting Banff. We are very pleased that your time with us was enjoyed and that our staff was able to help you plan some activities during your stay.

We hope to have the pleasure of another visit in the future.

Yours In Hospitallity,
The Rimrock Resort Hotel Management

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