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“Could have been better.”

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Tunnel Mountain Resort
Ranked #20 of 33 Hotels in Banff
GreenLeadersSilver level
Reviewed 27 February 2012

Upon first impression the resort was very nice. The Executive Suite was a good size, steam shower was a nice touch. The cleanliness could have been better, the tub had hairs in it. Our room wasn't cleaned everyday. When we called the front desk they didn't even offer to clean it. The king size bed was comfortable but the fitted sheet kept falling off the mattress exposing a not so clean sight. The parking is horrible if you have anything larger than a car, the roadway is too narrow. The resort is a nice distance out of town. It's a nice walk, public transit is also available.

  • Stayed: February 2012
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1  Thank k_c_2808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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901 - 905 of 1,167 reviews

Reviewed 24 February 2012

Rooms good size. Poor lighting plenty of space but noice prevention

  • Stayed: February 2012
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Thank Neil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

After visiting many other hotels in Banff, we decided to take the cheaper route and try out tunnel mountain. Very affordable and not a bad place at all! My boyfriend and I stayed in the deluxe suite with the steam shower and one person jetted tub and it was very nice! The pool and the hot tub weren't the best we've ever seen, but all and all the hotel was definitely worth the price. The staff could probably handle being a bit friendlier.

  • Stayed: February 2012, travelled as a couple
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2  Thank Cassandra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2012

  • Stayed: February 2012, travelled as a couple
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Review collected in partnership with Easytobook.com
1  Thank John S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 21 February 2012

We spent the Alberta family day weekend at this hotel. We rented a one bedroom loft chalet (bedroom with a queen bed downstairs and two double beds in the loft upstairs). The hotel is definitely showing its age. The beds were fairly comfortable but the pillows are old and really need to be replaced. The kitchen needs more dishes to make it easier to prepare meals. The couch in the living area was very worn and grungy (it was kind of gross to sit on) and the t.v. was an old tube style with poor reception on many of the channels. The tile on the floor is quite nicked up and needs to be replaced. The furnace did not work all that well, it and the fridge ran constantly which created noise. The swimming pool was your typical very small hotel pool. The hot tub was in the basement of a separate building and this room felt claustrophobic and definitely in need of a reno.

Parking was a problem. The resort was not designed with enough space to provide a parking stall for each room. Our room,118, had a very narrow parking area between it the the building across the parking lot so if you got back to your room too late you could not park near your room.

Overall the hotel had the basics that we were looking for but considering its condition, the price was very inflated (due to the holiday weekend). I know that many hotels do this on a long weekend but we felt that the price for Tunnel Mountain was far beyond the value of the accommodations. If the price had been more fair we probably would have felt that we made a good choice. We will make a different choice in the future. We have stayed in other hotels on Banff Avenue which we prefer.

  • Stayed: February 2012, travelled with family
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2  Thank klownt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tunnel Mountain Resort

Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Banff
#5 Top resorts Hotel in Banff
#7 Romantic Hotel in Banff
Price Range: RM354 - RM1,250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tunnel Mountain Resort 3.5*
Number of rooms: 96
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort. Our 96 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
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Also Known As:
Tunnel Mountain Hotel Banff
Banff Tunnel Mountain Resort
Banff Tunnel Mountain Chalet Hotel
Tunnel Mountain Chalet
Tunnel Mountain Banff

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