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Reviewed 9 October 2012

I stayed at The Centro for 1 month with my 2 daughters and small dog while I was in the process of moving. The staff were so kind to us and made us feel like we were at a home away from home. They ensured that we were well looked after by providing a larger fridge and a microwave in our room. They even allowed us to do our laundry on site. I consider the staff at this motel friends that I will keep in contact with. Our dog was welcomed with open arms (and pats), the room was always well cleaned, the breakfast was excellent and once again the staff went 'over the top' in their customer service ensuring that we were well taken care of. I would definitely stay here again and will highly recommend Centro Motel to any one coming into Calgary and needing a great place to stay.

  • Stayed: September 2012, travelled with family
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3  Thank Carolyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
centromotel, General Manager at Centro Motel, responded to this reviewResponded 11 October 2012

Thank you so much for your kind review. We really appreciate the time and effort it takes for our guests to post their comments regarding their stays with us. Our team is extremely pleased that your family (dog included) enjoyed your time with us. It is rewarding for our team members to know that their efforts are not only appreciated but also acknowledged by our valued guests. Sometimes the hardest part of our business is when we have to say "see you next time" to such wonderful guests. You, your daughters and your dog will be missed until the next time you are able to visit us again.

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Reviewed 26 September 2012

Our experience at Centro was positive and refreshing. They had a keen eye for details and provided excellent customer service in our time of need. The airline company we were traveling with misplaced/delayed our luggage and therefore made it impossible for us to continue our trip as we required our luggage before heading to our next destination. Having landed in Calgary on our vacation and without our luggage, we decided to head to Centro for the night on the suggestion of family friends that had previously stayed there on their vacation. We found that Centro was centrally located and allowed for easy access to the downtown core as we wanted to explore the city further during our stay. The accommodations were great and the room was cozy.

However, where Centro really impressed us was with their professionalism and dedication to customer service. On the day we landed, we were promised by the airline carrier that they would courier our luggage to Centro at 7:30 AM the next morning. Our night at Centro went by excellently and we woke up refreshed the next morning anticipating the arrival of our luggage. As with all things requiring patience, we soon found ourselves growing nervous as
7:30 approached and our luggage was still nowhere in sight. Our checkout time was to be 11 AM and so we were on a tight schedule.

When 11 came around and our luggage had still not arrived, one of the managers approached us with a warm smile and told us that he had called the airline inquiring about our luggage and that the luggage was on its way to us via courier. He made sure we were comfortable in the lobby and gave us all the time we needed. He also told us to go see the city further and that he would wait for our luggage. Suffice to say, we were able to enjoy a day on the town and the manager called to let us know that he had checked on the status of our luggage only to be given the round-about by the airline company. He had also reserved us a room for the night despite having been booked solid for the day recognizing the possibility that perhaps we would not be able to make our flight for the day. Apparently there was a cancellation and he instantly reserved it for us. Having finished our exploration of the city, we headed back to our room at Centro for the night and found that our luggage had finally found its way to us...but not via the airline courier. The manager had personally driven to the airport to locate our luggage and found that the airline had blatantly lied to us and that the luggage would have never made it to us that day. The manager had known the urgency of our travel plans and so he went above and beyond to make sure that we could continue our travels. Although we were not able to make our flight that day, we did receive our luggage and we enjoyed another night at Centro before departing the next day. If we ever come back to Calgary, we will definitely revisit Centro for the excellent customer service provided.

  • Stayed: September 2012, travelled as a couple
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7  Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
centromotel, General Manager at Centro Motel, responded to this reviewResponded 27 September 2012

Thank you very much for your most recent review and taking the time to tell your story. We are so encouraged by the efforts put forth by our team members as it shows how important and valued all of our guests are to our staff. It is rewarding to know that even in your time of stress, our team was able to assist in a way that not only reduced your stress levels, but allowed you time to enjoy your vacation. All of our team members, in one way or another, will go out of their way to assist people in need, guests or not. As we continue to strive for excellent customer service, this is another affirmation that our efforts are appreciated and we thank you for that.

It is also rewarding to hear that you found our property met your travel needs as, in addition to service, the room is equally important in the overall travel experience.

We hope we have another opportunity to welcome you back to our property in the near future and thank you again for your review.

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Reviewed 25 September 2012

I can see why this hotel is so highly rated. The room was a good size and the bed was quite comfortable. There is a nice flat screen tv in the room. Wifi was available. The breakfast was excellent. I would stay here again.

  • Stayed: September 2012, travelled as a couple
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3  Thank Fas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
centromotel, General Manager at Centro Motel, responded to this reviewResponded 26 September 2012

We would like to take this opportunity to thank you for your time in writing this review. We are happy to hear that you found Centro Motel to be a good value for your travelling needs and that you will return when you are next back in our City. We are delighted that you enjoyed the complimentary amenities provided to all of our valued guests.

We thank you again for your positive feedback and look forward to welcoming you on your return visit.

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Reviewed 15 September 2012

I had booked a 5 night stay at the end of August but bailed after 2 nights. Although the room was clean, but small, the problems began after coming back from a night out for dinner. Walking upstairs to discover our room door ajar. I looked inside and although nothing was missing, it still freaked the heck out of my daughter, who did not want to stay the night. We got the manager up and he checked the door (no sign of forced entry). He checked our key (this room was the only one in the motel using an actual key, the other rooms were card operated) and made sure the staff key was in place in their lockbox. Nothing more could be done, so he left.
After calming my daughter down and wedging a chair against the door, we finally went to sleep. That was short-lived because the portable room air conditioner started making wierd noise, forcing us to shut it off and try and go back to sleep in the sauna-like room.
We had a very busy day planned the next day, so we did not have time to look for another place, a decision we regretted at about 11pm the next night.
While watching tv, a strange high-pitched screeching noise started happening. It would start, then stop. At first we thought it was the tv, then the air conditioner and after we shut everything down, it was found to be coming from the bathroom vent. It went on for another hour or so as I tried to remove the vent cover and figure out how to silence it. A call to the front desk told us that there was no staff on until the next morning so we would have to wait until then for maintenance to check it out. Their advice, turn off the bathroom fan. The problem with that was there was no actual fan, it was just a vent. I did manage to remove the cover and stuff a towel into the hole, but this did not stop the noise. Finally, at about 2:30 am, I went outside to see if there was a problem on the roof. The wind was really blowing as I stepped outside (there was no wind the night before). I looked at the roof area approximately where our room was and sure enough, a vent turbine unit (the kind that looks like a fully popped jiffy-popcorn thing) was spinning above our bathroom, but it was creaking very loudly (imagine metal grinding on metal, quickly, then slowly...)and there was no way I could control it.
We checked out the next morning, went a block down to the Days Inn and spent about $4 a night more, but it was like moving into a 5 star hotel.

  • Stayed: August 2012, travelled with family
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1  Thank Road W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
centromotel, General Manager at Centro Motel, responded to this reviewResponded 18 September 2012

Thank you for your review. We would like to take this opportunity to address your comments and concerns.

As with any door lock, it is good practice to check the door before leaving to ensure it is secure. We have reviewed the surveillance tapes and can assure you that no one accessed your unit over the time period in question. Such checks are part of our ongoing monitoring plan which is in place to provide the excellent level of customer service that we are well known for. The safety and well-being of our guests, along with our staff and service providers, is of the utmost importance to us.

Concerning the fan noise, it is not possible to access the roof in the darkness of the night. Hoever, since our property practices a continual maintenance program, as soon an issue like this is brought to our attention, it is dealt with immediately. Calgary has had a season of extreme weather conditions that has affected both residential and commercial properties alike.

We understood that the length of your stay was being reduced due to a change in plans. Our check-out agent had asked you the reason in order to see if there was anything she could do to assist you. From your review, it appears that we were unable to meet your personal accommodation needs, however, we are pleased to know that you were able to find a property that was more suited to your needs for the remainder of your stay.

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Reviewed 14 September 2012

I stayed at the Centro motel in September 2012 and I found it very affordable and nice. The air conditioner/ heater is a little loud but it helped to drowned out the road noise from Hwy 1. The room was nice and clean, with recent modern fixtures.

It had everything I needed for a pleasant stay,I would have no problem recommending this motel as an affordable place to stay and it's only 15 minutes to downtown.

  • Stayed: September 2012, travelled on business
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2  Thank Sheri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
centromotel, General Manager at Centro Motel, responded to this reviewResponded 14 September 2012

Thank you very much for your review and positive comments of Centro Motel. It is so rewarding for our team to be recognized for the hard work and dedication that is put into the property daily in order to create a pleasing experience for our guests. It is also rewarding to be recognized for the value that we provide.

We look forward to your next visit and again thank you for your time in writing this review.

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