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Carriage House Inn
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Reviews (1,160)
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All reviewsoutdoor pool and hot tubprime ribheritage parkbreakfast buffetmacleod trailgreat hotelchinook mallsteam rooma great staywould stay here againcomfortable roomeasy accessconvenient locationbusiness trippeanutsweddingbrunch
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25 - 30 of 1,160 reviews
Reviewed 12 May 2018 via mobile

Chose to stay at this hotel because its close to the venue, for starters the man at the front desk wouldnt take my credit card beacause 2 letters in my last name are backwards which is fair used another card, get to the room, theres no tub, just a jail house shower stall, the bar accepts are credit card, the beers 3 dollars more for coors beer, 1.75 for a self labeled water bottles! This place is a joke dont stay here! Horrible horrible staff and just not worth the cost!

Stayed: May 2018, travelled on business
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeithGrainger, Manager at Carriage House Inn, responded to this reviewResponded 13 May 2018

John V, Thank you for taking the time to write and provide feedback for your recent stay. I am very disappointed that you did not enjoy your experience at the hotel and your stay was inconsistent with our service standards and that of our other guests. I would like to discuss this matter personally with you. Please contact me directly.
Keith Grainger
General Manager
403 640 7507

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2018 via mobile

My family of four stayed here for two nights. We were going to the Thomas the Train event at the nearby Heritage Park, so we wanted something close to it. Our room was modern and nice, but definitely tight and small for the four of us. My favorite part was enjoying their heated outdoor pool and hot tub. We were able to enjoy drinks poolside one afternoon from the downstairs bar. Thank you for the great stay!

Stayed: May 2018, travelled with family
Thank Mija S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeithGrainger, General Manager at Carriage House Inn, responded to this reviewResponded 9 May 2018

Mija, Indeed our pleasure to provide the hospitality on your recent visit to Calgary and Heritage Park. We are extremely pleased that you enjoyed the year round out door heated pool, hot tub and newly renovated accommodations. Hope to see you again soon.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2018

Staff is always friendly and accommodating. Have stayed here many times int he past. Food in the coffee shop is excellent. A reasonably priced stay with all the amenities i wanted. Would recommend, especially the renovated rooms - well done.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Hamorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeithGrainger, General Manager at Carriage House Inn, responded to this reviewResponded 9 May 2018

Thank you so very much for your loyalty and continued patronage. Our team is pleased that we are able to consistently meet your expectations and that our newly renovated premium rooms have exceeded your expectations. It would be our pleasure to welcome you back to the hotel in the near future.

Regards,
Keith G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

Three of us went for dinner here while my husband and I were visiting Calgary. Varied menu, good service, terrific value! It seems to be a very popular place. The prime rib tacos with side salad were tasty and quite filling.

  • Stayed: April 2018, travelled with friends
    • Location
    • Service
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeithGrainger, General Manager at Carriage House Inn, responded to this reviewResponded 3 May 2018

HI Joseph, Thank you very much for your business and taking the time to provide a review. We are delighted you enjoyed the Prime Rib Tacos, (new item on the menu). I have shared your feedback with our culinary team. They work very hard to provide only the best dining experience to our customers and are very appreciative of your feedback. Hope to see you again soon.


Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2018

We love to stay here with our daughter when we visit Calgary. The hotel staff are wonderful and the outdoor pool is great! The only issue I have is that the rooms are very warm, and the thermostats appear to be adjustable, but they never work.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Here_we_go2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeithGrainger, General Manager at Carriage House Inn, responded to this reviewResponded 3 May 2018

Thank you for your continued patronage and providing a review for your stay. We do not like to hear repeated experiences where the thermostat in the rooms do not work. Our maintenance team is looking into this and if I could ask that on your next visit to please reach out to me so that we can ensure an excellent stay for you and your family. Our team is delighted that you enjoyed the hospitality. We value your business and hope to see you again in the near future.
Kind Regards,
Keith G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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