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“Worst service we have had for a long time”

Buchanan's Chop House & Whisky Bar
Ranked #226 of 3,833 Restaurants in Calgary
Price range: US$1 - US$100
Cuisines: American, Steakhouse
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Restaurant details
Dining options: After-hours, Reservations
Neighbourhood: Downtown
Reviewed 10 April 2017

Buchanans is one of our favorite restaurants in Calgary. However, during our latest meal there, we experienced the worst service we have had from any restaurant in years. The main course, which the kitchen did its usual excellent job preparing, was served to us barely warm. The service was slow and inattentive. We had to ask the waiter to take our order, and to bring the bill. He haughtily refused to provide separate bills for each of the two couples in our group. This is not the quality of service that we have come to expect from this restaurant. We would like to keep Buchanans on our favorites list, but they have to clean up their service.

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Thank kdunn2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 93 reviews

Reviewed 15 February 2017

Food and service are excellent. Portions are large, so come hungry. Reservations a necessity. Like dining in a "club atmosphere".

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Thank Kanng17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2016

I went to try the burger as it has gotten quite a bit of recognition. If you go between 3 and 5 p.m., the burger is half-price! Regardless of whether you pay full or half-price, the burger is very tasty. The meat is a high quality beef that you can taste and they cook it the way you like it. All the toppings were very tasty and the bun didn't disappoint. The bartender knew his scotch and was very helpful. The sticky toffee pudding was good. I will go back again.

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Thank Blair T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2016 via mobile

Business dinner so asked for privacy. Host was very helpful in seating us in a private nook. Staff were respectful and accommodating throughout evening. Special diets accommodated without fuss. Steaks were done perfectly. Lobster and mussels were good; broth was a okay. Disappointments arose from side dishes - onion rings too greasy to eat: veggies over or underdone.

Steaks were definitely the prize on the menu and appreciated - so live to reputation as a better chop house.

Thank TVH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2016

Every Month a group of us go to a different Calgary eatery, we've been doing this for about 5 years, we've had some very good experiences and some not so good. Our dinner at Buchanan's was probably one of our best evenings. The restaurant is very tastefully decorated, the service was excellent and food was great. I had their dinner special which included appetizer, main course and dessert all for a very reasonable price. I've been here a number of times in the past for different industry events and I notice that they have made an effort to adapt their pricing and menu to reflect the current economic situation. We plan to go back with our family and friends

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Thank martinsZ4854YO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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