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Reviews (1,125)
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751
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All reviewskiddie poolgreat hotelhot tubcomplimentary breakfastthe breakfast areaone way streetbreakfast staffhot itemsrooms were very cleanminute driveyogurtfront desk staffedmonton westanthony hendaydefinitely stay here againa great staywest end
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62 - 67 of 1,125 reviews
Reviewed 15 November 2017

Great amenities along with wonderful and friendly staff.The location is right for a lot of things for example eating, malls, shopping, theatres. Also it is easy to access from all major roads it is a wonderful location.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton
Thank 609haroldl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded 18 November 2017

Good day, Harold!

Thank you for the great review and your support. This kind of reviews help future guests understand what we have to offer when they stay with us. It was a pleasure to serve you and we hope to have another opportunity to host you in the future. Take care!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

We had stayed here earlier in the year and found it to be a excellent hotel. When we arrived we were upgraded to a suite, which was very nice. It had a fridge and microwave as well as a sofa. My wife and myself were here for a university soccer game that our son was playing in. After the game, our son took ill and we spent the whole night in emergency, so got back just in time for breakfast and we informed the desk that we needed an extra night and our son would be joining us. While eating the excellent continental breakfast, the desk clerk came over to us and asked if we would like to be moved so that our son could have a bed instead of the pull out. We had not thought of that as we were so tired. We said yes, went to bed and when we went back to the hospital, the staff moved our stuff to the new room, also a suite with 2 beds. It was really appreciated and made things so much easier for us. A big thank you for the Hampton staff!

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
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Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded 14 November 2017

Good day Randy

We would like to thank you for the very gracious review of your experience with us. It's customary for us at the property to welcome all new staff members by saying "Welcome to the family." We're so encouraged to see that the sense of family we have here at the hotel was also extended to yours. We're always in your corner! We hope to see you all back soon. Take care!

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Reviewed 9 November 2017

Stayed here 3 times and all times 3 times I asked to be put into a room closet to the pool and all times I was placed further and further away, this time I was placed on the 3rd floor and 2 doors down from the last of room of the hall. The pillows are flat a pancakes and the pool was freezing, certainly NOT worth the $150 for one night we paid, won't stay again.

  • Stayed: November 2017, travelled as a couple
    • Value
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Review collected in partnership with Hampton
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded 11 November 2017

Hi there Julie

So sorry to hear that we failed to meet your expectations. All of our rooms on the main floor close to the pool are studio suites. While we always do our best to room guests close to their preference, we do fail on occasion. We apologize for this and we would love to have another opportunity to serve you in the future. If there is anything else we can do to assist you, please feel free to contact me directly. Have a great day!

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Reviewed 8 November 2017

Hotel is conveniently located. Free parking. Staff is very friendly. Breakfast is included and offers a wide variety of dishes. Rooms are spacious and always clean. My kids enjoyed the pool and Gym. Internet connection is unstable.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Hampton
Thank Emoncion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded 9 November 2017

Hello Emoncion
Thank you for the review. The team and I are happy to see that you enjoyed your stay. Sorry to hear about the wifi connection. We are undertaking a significant wifi upgrade project that will vastly improve the wifi experience. I know you'll be very pleased. We hope to see you back soon! Take care.

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Reviewed 8 November 2017

We had a Great family stay. Plenty of room. Have used this hotel before and would certainly recommend. Pool nice and clean. Welcoming offer of coffee, water and
popcorn machine in front lobby. Great location

  • Stayed: November 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton
Thank helenblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded 9 November 2017

Hello Helenblue

We love families and we are pleased to see that you had a great experience with us. Thank you for the kind review and we hope to see you back soon. Take care!

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