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Reviews (787)
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All reviewslots of parkingpancake machinefront desk staffgreat hotelbreakfast roomnice poolwould highly recommend this hoteleasy accessrooms are largehot tubshopping and restaurantscomfortable bedsking suitetop floorcomplimentary breakfastyogurtconvenient location
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Reviewed 3 January 2018

I use the Best Western chain often as I usually receive consistent customer service and satisfaction. My 1 night stay at this BW was okay but did not quite meet my expectations.
The check-in took some time as the person was on the phone and failed to make eye contact with me or acknowledge my presence while they dealt with a phone reservation. I waited patiently. No acknowledgement of my BW status upon check in.
I thought the room set up was odd as was a 1 bedroom suite but the living room area was between the bedroom and the bathroom. The floor was carpeted but felt as if you were walking on cement - very hard.
One of the pleasures of staying in a hotel for me is to enjoy a coffee in bed watching the news before I start my day. The single cup coffee maker in the room was horrible to figure out and made a total mess with leaking water all over the place. I mentioned it to the front desk as I was checking out and they acknowledged that yes, they are difficult to operate.
My stay was in November (winter) and there was only a thin blanket with the sheet on the bed. For a BW Plus I expected at least a duvet especially in the winter time.
The breakfast was fine. The room was very clean. Everything else functioned in the room except for the coffee maker.

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank MissyGryphon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded 4 January 2018

Thank you for your comments. On behalf of the Team here, we apologize that your stay was not up to our standards or Best Western standard. We will take your comments and strive to improve our performance for all future guests so they will not get a experience like this.

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Reviewed 1 January 2018

Great experience overall. We booked our stay through points during a promotional offer, which allowed us to stay for free. Hotel met all our expectations, and was very clean and appealling. The breakfast was filling, and there were many options.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank brendenh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded 2 January 2018

Thank you for the 5!

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Reviewed 31 December 2017

our stay was great. We had a larger room that slept 4. All of the staff was very friendly and helpful. we really enjoyed the breakfast and 3 of us used the fitness room. It was a busy time for the staff as it snowed 6 inches outside and there were a lot of travellers with confused schedules

  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank bullpasture5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded 1 January 2018

Thank you for your review. The winter always makes a hectic schedule of new arrivals or cancellations due to weather. After 7 winters, our staff are use to the short changes that happen at this time of year.

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Reviewed 30 December 2017

1. noisy neighbors - just families ignorant of hotel etiquette (i.e. default to being quiet; people often stay to rest from a long journey, right?) 2. dead TV remote - replaced twice and still not fully functional 3. water soaked carpet outside bathroom; not easy to miss if you walk around in socks I guess. However, not caught by cleaning staff.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank 235paulq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded 1 January 2018

We do apologize for the problems during your stay. Our staff do try to keep up on the batteries with our remotes. We have scheduled a complete remote change for spring 2018 as they are now 3 years old. Wet carpet should of been caught by the staff member who cleaned your room. we will discuss with the team for future guests not to experience. we do apologize.

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Reviewed 27 December 2017

The hotel is well situated in a commercial district just up the hill from downtown kamloops. It is spacious with ample free parking, wifi, and breakfast included which makes for an excellent deal.
The property isn't that remarkable from the outside but the rooms are surprisingly well appointed.
The thing that jumped out to me was the impeccable placement of everything in the room to the point that looked like a movie set. It wasn't that the room as lavishly furnished but every pillow, towel, and glass was precisely positioned with care. Kudos to the housekeeping staff.
The maintenance staff should also be commended as I didn't notice a single thing that needed fixing or replacement.
I ended up coming back for a second night.

  • Stayed: December 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank SpadeLives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this reviewResponded 28 December 2017

Thank you for your comments. Our Team does take pride in providing a superior product in Kamloops for our guests. It is comments like this that tells us we are doing the right things!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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