We stayed here as part of Rocky Mountaineer trip to Jasper. Great location across the street from the Riverside Park. Very clean. Room was not ready even though we checked in at 6pm. It was clean and quiet. More
- Free Wifi
- Free Parking
We stayed here as part of Rocky Mountaineer trip to Jasper. Great location across the street from the Riverside Park. Very clean. Room was not ready even though we checked in at 6pm. It was clean and quiet. MoreShow less
Thank you for your review of our Hotel. Our apologies for the delay in getting you into your room that day, but I am glad that we were able to quickly get that situation resolved.
Hopefully you enjoyed the remainder of your stay on the Rocky Mountaineer,
The Hotel was a stopover for the Rocky Mountaineer. A moderate walk to shops. Room was clean, fresh and a good nights sleep was had. The bad carpark could do with more lighting. I would stay here for an overnight stop again.
Hello David A,
Thank you for your review of our Hotel, I'm glad to hear that you had the opportunity to explore downtown Kamloops during your brief stay here with the Rocky Mountaineer.
We arrived early on a one night stopover. We were offered a room change to a park view away from train side, we could hear trains at a distance but not enough to bother us and if you are in a town/city there will be some noise!
Our room was 237 which gave beautiful views both day and night.
Staff were friendly and efficient, both checkin and check outs were quick and efficient.
This will be our cheapest accommodation in a 4 week holiday and so far is just as good as other far more expensive accommodation.
Close to town to walk and a supermarket. Parking easy, no reservation required for parking. We would recommend Sandman for a stopover.
Thank you very much for your review of our Hotel!
We're excited to hear that you found us to be one of your favourite stops on your vacation.
We hope to see you again if you are to return to Kamloops!
Friendly staff, especially at the front desk. Very nice room, efficient, comfortable, and extremely well cleaned.
Shower in this style of room took getting used to. Instead of a curtain or glass door, there is a glass panel on the shower-head side that presumably is meant to keep the water in. Quickly discovered I needed to drop a couple towels on the ground outside the stall, as water was splashing out and forming a pool on the floor. This is a little strange, IMHO, as it's not like I was rocking out or anything.
Otherwise, awesome stay!
Thank you for your review of our Hotel, and our apologies for the cumbersome layout of the shower! I do appreciate you taking the initiative and ensuring water didn't escape. I know that rooms that you're describing and we'll have our maintenance team see if there is anything that can be done for those showers that are in a few of our rooms.
Thank you again for your review,
Have stayed at this property several times, always with great results - but not this time! My wife was going to arrive before me but after 3 pm. The room was not ready and the hotel moved her to another room (221). One a/c unit was not working and the room reeked of cigarette smoke.When maintenance came to fix the a/c, they informed her that it was not cigarette smoke but mould from a leak in the room above. She had already unpacked and did not want to move at that point as I hadn't arrived and the stay was just one night. When arriving home, all of our clothing, bags, etc absolutely reeked and needed an extra wash! Not sure why that room was being used at all until the mould issue has been cleared up. This review is an anomaly for this hotel. That said, we should not have been KNOWINGLY exposed to this unhealthy situation!
Our apologies for the misunderstanding experienced during your stay with us, and for the hassle with the odour.
I believe our team member was misinformed of what occurred, as there was a guest above that room that over-filled their Jacuzzi tub and caused some water damage. The odour that you experienced was the cleanup job performed by a contractor, as they had to replace drywall and other materials. We had done our best to ensure any negative impacts like odour were resolved prior to that evening, but we obviously didn't do enough to make sure your stay wasn't impacted by that repair.
I do apologize and I would like to ask that you contact me directly for your next stay that I can make this right for you.
I spend 4 days at the hotel. The room was clean and well maintained. Loved the kitchenette to be able to stock up for breakfast and snacks.
Located near Riverside Park and downtown made access to amenities a breeze.
Hi Rocco D,
Thank you very much for your review of our Hotel. I'm glad that you were able to enjoy your Kitchen Suite and the nearby Riverside Park and Downtown, hopefully you had an opportunity to check out our Pool and Fitness facilities also.