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“Above and beyond”
Review of St. Regis Hotel

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St. Regis Hotel
Ranked #9 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed 4 weeks ago via mobile

It takes a lot for me to want to write a review for a hotel, but I was blown away by the service at the St Regis this weekend. The location was incredibly convenient and every single staff member we encountered was incredibly friendly and helpful. The included breakfast was delicious and full service with waiters and a menu. The room was clean and though clearly an older renovated hotel, was lacking for nothing (unless you want a mini fridge) and even had a HUGE double vanity in the bathroom. But the true reason I am writing this is because my husband and I had made a reservation for 2 nights on a 3rd party site and then unexpectedly had to change our travel plans due to an impending snow storm at home, forcing us to leave a day early. I had assumed we were just going to have to eat the cost of the 2nd night we were missing, but without even asking the hotel took it off my bill when we checked out and even contacted the booking site to change the reservation! I travel a lot and have NEVER been so impressed by every aspect of service at this hotel. Thank you to everyone at the St Regis and we will certainly be back next time we visit Vancouver!

Stayed: January 2018, travelled as a couple
Thank AllieS56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STregisVancouver, General Manager at St. Regis Hotel, responded to this reviewResponded 4 weeks ago

Thank-you for your very kind review of our independent hotel. One of the best parts of being boutique in size is that we are able to respond to our guests' needs and are not limited by corporate policies. Winter weather forces changes in travel plans and we try to treat our guests with the same fairness that we'd hope to experience when travel.

Please feel free to contact me directly if you have any other comments about your stay yto share. We hope to have opportunity to host you again on your next visit to Vancouver.

Warm regards,
Jeremy Roncoroni
General Manager, St. Regis Hotel
gm@stregishotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 4 weeks ago

The St Regis is a little large to be strictly boutique, and yet the attention to detail surpasses full-sized hotels.
Careful, attentive check-in (the lobby is tiny so a big group needs to enter in pods or stages!) was the introduction.
We arrived very early, so our bags were whisked away for safe keeping and we were given a wonderful concierge consultation on finding precisley the kind of sumptuous post flight brunch we were looking for. When we returned, our bags were already installed in our room, and maps for a road trip I had mentioned were waiting for us, with ferry rates and timing included.
This is very comfortable. Fine bedding, thick towels, high quality toiletries and chocolates are among the niceties that mark it as an upscale, downtown address.
Breakfasts are excellent: there is a small menu of global breakfast choices, freshly prepared in the quiet basement dining space, off the hotel bar.
Despite the name, this hotel is independant; not a part of the St Regis luxury brand, but a stylish, elegant professional hotel, as warmly composed as any in the city.
I've been travelling to Vancouver for decades and can no longer imagine staying anywhere else.

Room Tip: Elevator is narrow. If you travel with big bags and big friends, you may need multiple trips!
See more room tips
  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank MisterMiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STregisVancouver, General Manager at St. Regis Hotel, responded to this reviewResponded 4 weeks ago

Thank-you very much for your review and your kind words about our hotel. We are independently owned and operated and take enormous pride in ensuring that we live up to our promise of "More than you expect, everything you deserve" for each and every one of our guests. We're so pleased that you enjoyed your stay with us.

I invite you to contact me if you have any other comments about your stay to share. We hope to see you again during your next visit to Vancouver.

Warm regards,
Jeremy Roncoroni
General Manager, St. Regis Hotel
gm@stregishotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018

Fantastic location! Restaurants, shopping, & Skytrain are all footsteps away. Daily free Fiji water & WiFi. Daily breakfast is included as well. Room was smallish yet comfy and very clean. Small bathroom with minimal storage but decent sized shower; L’Occitance products are a nice touch. Elevator n/a due to reno, discount on room rate. Friendly front desk staff. Really good value considering location and amenities. Didn’t get a chance to access the gym which is only a short walk away. Recommend!

Stayed: January 2018, travelled on business
Review collected in partnership with this hotel
2  Thank denim557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STregisVancouver, General Manager at St. Regis Hotel, responded to this reviewResponded 4 weeks ago

Thank-you very much for your kind of our hotel. We are an independently owned and operated hotel and our team takes great pride in making sure that every guest feels warmly welcomed and that stay is memorable. Reviews like yours are a great reward for all that hard work.

Don't hesitate to contact me if you have any other comments about your stay to share. Thank-you for making us part of your visit to Vancouver.

Warm regards,
Jeremy Roncoroni
General Manager, St. Regis Hotel
gm@stregishotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018 via mobile

First stop in Canada and can not fault the rooms, staff and location.

Made to feel so welcome and nothing too much trouble for the genuinely friendly staff.

The adjoining bar also spot on for a beer and snack after a long flight.

Highly recommended.

Stayed: January 2018, travelled as a couple
Thank Meisie2b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STregisVancouver, General Manager at St. Regis Hotel, responded to this reviewResponded 15 January 2018

Thank-you very much for your kind review of our hotel. We are very pleased to hear that you enjoyed your stay with us and that you chose us as your first stop in Canada. We understand that many of our guests arrive at our hotel after long journeys and our staff is pleased to offer a warm welcome to everyone.

Please feel free to contact me if you have any other comments about your stay to share. We hope you enjoyed your visit to Vancouver and the rest of your time in Canada.

Warm regards,
Jeremy Roncoroni
General Manager, St. Regis Hotel
gm@stregishotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018

I booked this place, since I liked the location, which was very good, totally centric.
I liked the bathroom products, “L’ Occitane”.and also the decoration... i wantd a small hotel instead of big chains.
The building is very nice, I also like the places that have been there for long time, so as this one.
The men behing the desk were great. Nice, polite, attentive, great just great.
The room was not so big but good enough, bathroom and everything has great quality, I rather have that than just bad space.
Bed was very comfortable. And everyone is talking about breakfast in there, I read some reviews, and they all say it was delicious.
Well I am a bit picky about that. The juice comes from a box. But if you go downstairs to the restaurant, instead of the included breakfast, they do have freshly squeezed juice.
The eggs with those little potatoes were very good.
I would recommend it for sure, great for shopping, just across the street from a huge shopping mall.

Room Tip: Go for the bigest one
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Stayed: November 2017, travelled with family
Thank CDM81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STregisVancouver, General Manager at St. Regis Hotel, responded to this reviewResponded 15 January 2018

Thank-you very much for taking the time to share your review of our hotel. We are an independently owned and operated hotel and we believe that our personal service can help make every stay special. Our staff works hard to make sure that every guest feels warmly welcomed when they stay with us.


I invite you to contact me if you have any other comments about your stay you wish to share. Thank-you for making us part of your visit to Vancouver.

Warm regards,
Jeremy Roncoroni
General Manager, St. Regis Hotel
gm@stregishotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Regis Hotel

Address: 602 Dunsmuir Street, Vancouver, British Columbia V6B 1Y6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Vancouver
#9 Business Hotel in Vancouver
#10 Romantic Hotel in Vancouver
Price Range: RM 666 - RM 2,403 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — St. Regis Hotel 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
THE ST. REGIS HOTEL - DOWNTOWN VANCOUVER CANADA. Perfectly located in the centre of downtown Vancouver, the St. Regis Hotel is the city's best choice for award-winning service and refined boutique hotel accommodations. The independent, Canadian-owned and operated St. Regis recently completed a total renovation that brought this beautiful heritage building up to the highest level of modern comfort and finish. The St. Regis all-inclusive room rates include complimentary FULL BREAKFAST, HIGH-SPEED INTERNET, FREE LOCAL AND WORLDWIDE LONG DISTANCE, FIJI BOTTLED WATER, STEVE NASH SPORTS CLUB PASSES, AND BUSINESS CENTRE ACCESS. Winner of TripAdvisor's Travellers Choice Awards for Service for Vancouver hotels, with one stay you will see why the St. Regis Hotel is "more than you expect, everything you deserve." ... more   less 
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Also Known As:
St Regis Vancouver
St Regis Hotel Vancouver

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