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“Service & Location”

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La Grande Residence at the Sutton Place Hotel Vancouver
Ranked #60 of 89 Hotels in Vancouver
Certificate of Excellence
Victoria, Canada
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Service & Location”
5 of 5 bubbles Reviewed 8 January 2012

We have stayed at this full-service hotel several times and, because we have two small children, we stay in the two bedroom suites in La Grande Residence.
For this location, the suites at this hotel are very spacious (two bedrooms and two bathrooms, plus a kitchen). The bathrooms could use some updating, but aren't terrible.
Location: The location of this hotel is tops. You have immediate pedestrian access to all that Robson Street has to offer. They also provide guests with a shoppers card that provides discounts at various stores on Robson.
Dining: Room service food (from Fleuri) is very good. We've mostly ordered breakfast and found the portions huge (you could almost share a meal). The Gerard Lounge is also very good (although not suitable for children). There's even a Japa Dog just beyond the front entrance.
Parking: Ouch! It's very pricey.
Spa: Good
Service: I saved the best for last. It is Exceptional. Every staff member we encounter on each of our stays provides outstanding service. We are big on service, and it's what keeps us returning to this hotel.
If you plan to stay more than once, I'd recommend enrolling in the Prestige Program. It has earned us spa treatments and once, a complimentary night's accommodation.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank familytravellerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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226 reviews from our community

Traveller rating
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    26
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89
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Houghton-le-Spring, United Kingdom
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 31 December 2011

I would struggle to find anything negative to say about this hotel. We stayed for three nights in a suite which was very clean, spacious, comfortable and had everything we needed. The location is very good to get to the various places of interest. The staff were friendly and helpful. We felt this provided very good city centre accommodation at a reasonable price.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GandTNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
86 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 1 December 2011

Stayed again at La Grande Residence, fourth time in total at Sutton Place. Still love it. The staff is so accommodating and courteous. Miguel and Jennifer at the Concierge took very good care of us. This time we stayed with our two small kids and were very happy to have all the facilities in the kitchen for the baby. Used the swimming pool as well, which was nice since we stayed for seven nights and it rained a lot. Housekeeping service was daily and very accommodating. They provided us with a high chair for the baby as well as a crib. Whenever we needed something they brought immediately. We used the self service laundry, which was great as well as dry cleaning which was extremely fast and still affordable. We are big fans of the Sutton and definitely stay again.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelAdorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 8 November 2011

The room set up was good, big room, clean, comfortable, good gym and pool.
Not impressed with:
- Internet was an extra $15 per day!
- No complimentary breakfast
- local calls were charged to room

Would prefer to stay at Holiday Inn.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Keyboardlemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson, Canada
Level Contributor
133 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 27 October 2011

I'm in Vancouver on business a lot and usually book through Hotwire. This place is usually the condo with 4.5 stars.

I like the condo set up as I like to have simple meals I prepare. This place is ideally suited. A trendy supermarket (IGA) is right next door.

Parking and Restuarant are expensive but lots of great places to eat near by.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Grande Residence at the Sutton Place Hotel Vancouver

Property: La Grande Residence at the Sutton Place Hotel Vancouver
Address: 845 Burrard Street | at the Sutton Place Hotel, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 89 Hotels in Vancouver
Price range (per night): RM731 - RM1,963
Hotel Class:4.5 star — La Grande Residence at the Sutton Place Hotel Vancouver 4.5*
Number of rooms: 164
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