We have stayed at this full-service hotel several times and, because we have two small children, we stay in the two bedroom suites in La Grande Residence.
For this location, the suites at this hotel are very spacious (two bedrooms and two bathrooms, plus a kitchen). The bathrooms could use some updating, but aren't terrible.
Location: The location of this hotel is tops. You have immediate pedestrian access to all that Robson Street has to offer. They also provide guests with a shoppers card that provides discounts at various stores on Robson.
Dining: Room service food (from Fleuri) is very good. We've mostly ordered breakfast and found the portions huge (you could almost share a meal). The Gerard Lounge is also very good (although not suitable for children). There's even a Japa Dog just beyond the front entrance.
Parking: Ouch! It's very pricey.
Service: I saved the best for last. It is Exceptional. Every staff member we encounter on each of our stays provides outstanding service. We are big on service, and it's what keeps us returning to this hotel.
If you plan to stay more than once, I'd recommend enrolling in the Prestige Program. It has earned us spa treatments and once, a complimentary night's accommodation.
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