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Reviewed 2 February 2016

This was our 3rd ski trip to Whistler, for a 4 day ski trip this time, but we had not visited since 2009 (the year before the Olympics), due to family economics (lowered income + worse exchange rate = ski in the USA instead). We were curious to see what had changed since then. Answer - not that much, which was a good thing as far as we were concerned, as we had really enjoyed our pre-Olympics visits to Whistler.

On our previous trips we stayed at cheaper hotels, which were farther down the village (and thus way further from the lifts), but we remembered how we had worn ourselves out just walking with our equipment to the lifts on those trips, which starts your day off on a sour note. So the idea of staying right next to the lifts sounded very appealing to us, even if we had to pay more for it. We found a good-enough rate and booked the Mountainside, which was certainly not the cheapest option in the Village, but was way cheaper than the nearby "big boys".

Our first mistake was we dumbly found out, after arriving very late at night and not being able to scope out the location, that we actually took the long route to the lifts the first day, by going out the front entrance and then down through the middle of the village stroll. The trick (which I don't remember reading about on either the Mountainside website, or in any of the reviews we read) is you have to leave the building not by the front doors, but by the "back door" -which is the doorway just off of the main desk, that goes to the pool & spa entrance, and then you go out a side metal gate, and walk across the service road through basically a small alley next to another huge hotel, and whoo-hoo, you're right there at the lifts, an honest 5 minute walk at most vs. our 15 minute way-too-long stroll the first day.

We had booked the least expensive room, which was on the ground floor near the front desk, and were a little taken back at how small it actually was, with a Murphy bed making it even smaller, once you pulled it down. But we found out it was more than adequate for our needs, as we're sure we're simlar to many other skiers/boarders in similar circumstances, as we planned on spendng as little time in the room as necessary, as we'd rather ski all day, and then walk around and enjoy the village experience at night. The Murphy bed was more comfortable than you'd expect (although after being tired from skiing all day, and enjoying the apres ski experience afterwards, no doubt contributed to our falling asleep pretty quickly). We did cook breakfast for ourselves each morning, in the interest of both saving money and saving time in getting to the slopes. The kitchen was supplied enough for the 2 of us, and with a small grocery market (and a Starbucks) literally right across the street (but you go through the front entrance this time, lol), we were good to go.

The hotel provides you with a padlock and a metal-meshed ski locker on the lowest level (because they don't allow skis in the rooms), which I was a little unsure of before I got there, but it worked out just fine, especially when you realize we would have just been tripping over the skis in our small room anyway. Although there were 2 thermostats on the wall, the only source of heat seemed to be from the one controlling the gas fireplace, which turned out to be a feature we liked, as it was sort of neat to wake up at night and see the gas flames coming from it (being in a ski village and all), and it did keep the room warm enough for us, when we cranked it up a notch.

Our only complaints, similar to most of the others we've read, were (1) the walls really are pretty thin, so you can clearly hear the 1am crowd loudly cruising down the street (or the hallway), and on the other end, the 5am traffic noise of the street cleaners /garbage trucks / delivery vehicles (which was really annoying when you really wanted just a couple more hours of undisturbed sleep), and even the noise from your neighbors was very noticeable, if they were also just a little bit loud (which also could range from 6am-ish to way-too-late-ish. (2) The hot water in the shower was pretty skimpy, especially when everybody hit the showers around 4pm. (3) The one small elevator everybody mentions, that you did occasionally have to wait for, as it serves 7 floors, if I remember correctly. (4) You don't get daily maid service, so we used up the soap & towels after the 2nd day, but were then replaced for us on the 3rd day while we were skiing, which saved us having to call Housekeeping when we got back. ski boots (5) The (elevated) gas fireplace heat did not do a good job at drying the inside of our ski boots, and with the Murphy bed, there was really no way to prop the boots near it overnight, as you would with a baseboard heater.

We should add too the staff was very friendly and accommodating, from our check in, to our check out experience. Our shuttle didn't leave on our departure day until 3pm, and we didn't want to waste a day not skiing, so we checked out at 8am (normal check out is at 11am), and the staff then checked our bags while we hit the slopes, and then allowed us when we returned at 2pm to use the fitness room to change our clothes and pack our ski luggage in time to catch our shuttle. We did leave them with a nice tip for their being so accomodating, but there were no "rolling eyes", sighs, or even any hints we ought to be tipping them - we just got very courteous help, which was a real plus for the Mountainside - thank you front desk staff, we appreciated it !

A couple of "cheapskate ski tourist" tips on apres ski, for those like us on a budget ...
1) Best Happy Hour deal was at the Crystal Palace, which is downstairs off the Village Stroll, and right next to the Old Spaghetti Factory. We'd get 2 orders of their 30 cent Hot Wings (you order them by the 10's), and a $17 pitcher of Molson beer, which got us started off in a festive mood. Always crowded but friendly, good mix of people, friendly staff. (and a bill of less than $25 CDN). Bravo !
2) Best dinner value - no contest here - was at "El Furniture Warehouse" (no, I am not making this up) - you'll miss the small wooden sign hanging out front, but you can't miss their big white sandwich board sign that says something like "All food $4.95", and the line of people outside in the snow, waiting to get in to this corner-location bar/restaurant. I had to drag the wife in there, due to her reluctance to believe that anything that cheap could be edible in a ski village - but we were both shocked the food WAS pretty darn good, and was a super-good value. There were all kinds of customers enjoying the food, from the young boarders, to families with small kids, to older farts like us. They can do it because, duh, they make their money on the liquor, which was flowing fast and fierce from at least 2 different bars, and although was definitely not 4.95, was still at the lower to mid range price you'd be paying anywhere else in the Village. There is a fun and active vibe going on as well, along with the obligatory tv screens playing live sports and the usual snowboard hot-dog video highlights, which made it a fun place to be in and a part of. (Just try not to get the booth right next to the door, which is constantly opening and closing due to how busy they are, so it is pretty much like sitting outside !)
3) "Cows" has great ice cream - semi-expensive, but very good, and generous scoops. Get the sundae, which comes in a waffle cup inside a paper cup, with 2 scoops and a topping for $6.
4) Skip the resort-owned restaurants for lunch if you can, specifically Girabaldi Ski Co in the Main Village at the Gondola, and Dusty's in Creekside - both had pedestrian quality food and were way overpriced for what you got. Pack your own lunch if you can stand to ski with a backpack, or take an extra few minutes off and eat somewhere else in the village.

Date of stay: January 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Skiersx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Assistant General Manager at Mountainside Lodge, responded to this reviewResponded 4 March 2016

Dear Skiersx2,

Thank you for your feedback - we appreciate you taking the time to share with the Trip Advisor community.

I am sorry to hear that you experienced some noise issues while you were here, but glad that you were able to enjoy everything Whistler has to offer to everyone.

We look forward to welcoming you again soon,
Jennifer Blucher
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2016

Perfect location, the gondola is only a few steps across the street. The room was very nice, but the bed was actually a MURPHY bed. The mattress was good, so it was not an issue, but something I wish I knew when I booked. There are Timeshares in addition to hotel rooms. The Timeshare Desk always had someone there, the Hotel Desk was usually vacant. Windows were single pane glass, so the lower floors were more prone to outside noise. Overall a nice place that was reasonably priced.

Room tip: Rooms overlooking the pool had partial mountain views but we're prone to the noise from the pool and hot tub.
Date of stay: January 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jed P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Assistant General Manager at Mountainside Lodge, responded to this reviewResponded 4 March 2016

Dear Jed P,

Thank you for taking the time to share you experience with the Trip Advisor community - we appreciate your feedback.

I am sorry to hear that you were unaware of the studio units having a Murphy bed, but I am glad that you were able to enjoy yourself at the resort and in Whistler.

I hope that we can welcome you back in the future,
Jennifer Blucher
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2016

We stayed 10 days at the Mountainside Lodge Whistler this winter (January 2016). Bearing in mind this is not a luxury resort, there are many many positives about this lodge. We had a one bedroom suite for a family of four. Incidentally - if there had been a 2 bedroom suite, we would have booked as we were staying for 10 days, but there was none when we booked. None the less, the accommodation more than met our needs. We had a one bed room suite facing the pool/spa (this may be the quieter side looking at the other reviews). The bedroom itself was amazingly spacious with ample clothes storage space. The room also had bonuses like a large in-room jet spa (luxurious after a hard day's skiing!), TV, a (gas) fire place, and washroom with a vanity table and mirror (indulgence). Living room/kitchenette was smaller but cosy. It also had another gas fireplace, TV, and the bathroom had a bathtub which was also a spa. Swimming in the heated pool and luxuriating in the spa outdoors with snow falling around you was magical. The staff, without exception, were excellent. Service was professional, prompt and attentive and nothing was too big or too small for them. Housekeeping provided friendly service and were accommodating. The location of the lodge was excellent (close to gondola/lifts and the village, dining) and ski rentals (we rented from Summit Rentals and cannot praise them enough for great service). There is an Italian restaurant (Tratoria Di 'Umberto) in the lobby of the Lodge (separate administration) which served excellent Italian food in fine dining circumstance. We do not have any negative things to say about Mountainside Lodge. Some reviews comment on there being only one elevator. This is true but we never seemed to have to wait too long for it to be able to take us to our required floor. Perhaps it is because the lodge is small and so demand for lift service not too high.

Date of stay: January 2016
Thank oztraveller102015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Assistant General Manager at Mountainside Lodge, responded to this reviewResponded 4 March 2016

Dear oztraveller102015,

Thank you for your review and sharing your experience with the Trip Advisor community. I am glad to hear that you enjoyed your time at our resort and we provided a positive vacation experience for you and your family.

We look forward to hosting you again soon,

Jennifer Blucher
Assistant General Manager

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Reviewed 23 January 2016

A couple of us went to Whistler / Blackcomb for a 5 day ski trip. The best thing about this hotel is it is literally steps away from the mountain entrance into Whistler Village. This is very convenient when visiting Whistler or Blackcomb mountain as it is only a 5 minute walk from your hotel room to either Mountains Gondola which is awesome.

Also, there are so many great restaurants in the village they are all easily accessible via a very short walk in the evening. This is great if you want to have a couple of apres ski drinks and walk back to your room.

The hotel has an outdoor pool which they keep very warm and it is super nice to dip into after a day on the mountain. There is also a small hot tub as well.

The hotel is a bit old as many reviewers will mention and this does bring with it some challenges ( one elevator, and a bit cramped rooms ). The walls are a bit thin as well.

The staff are very friendly and our hotel room was clean which is important to me.

My perspective regarding this place is if you are at Whistler to Ski, this place is perfect, even if you have to deal with it being a bit old and dated. You are not going to break the bank and yet you have a great place to stay.

Room tip: Ask for a room with a loft and a Sauna
Date of stay: December 2015
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank skfandbtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy C, Asst. General Manager at Mountainside Lodge, responded to this reviewResponded 25 January 2016

Dear skfandbtraveler,

Thank you kindly for taking the time to share your experience with the TripAdvisor community, we greatly appreciate your feedback!

I must agree, our location, friendly and professional associates as well as our value for money spent make our property an excellent choice in Whistler's Village.

I hope we can host your party in the future and am thrilled to hear that you enjoyed your stay with us!

Yours in hospitality,

Timothy Charron
Assistant General Manager

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Reviewed 7 January 2016 via mobile

My girlfriend and I came here to snowboard and ski whistler. Expecting little for a lot, it surprised me the room (studio) was so nicely setup with 1 full bathroom, separate steam shower for 2 ;) which is quite enjoyable, kitchen and living room that has a gas fireplace for the mid 200 range in peak season.

I have no complaints. The staff was helpful and would try to accommodate your needs as best as possible. What more can you ask.

Date of stay: January 2016
Trip type: Travelled as a couple
Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy C, Assistant General Manager at Mountainside Lodge, responded to this reviewResponded 9 January 2016

Dear Bill T,

Thank you for your 5 star review! We greatly appreciate the feedback. I must agree, our value and location are spectacular!

We hope to see you again soon,

Timothy Charron
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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