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Comfort Inn Toronto Airport
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Reviews (1,380)
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498
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All reviewsziva zahlerpearson pubpizza restaurantpark and flysales managershuttle serviceon demandfree breakfastparking spottoronto airportgreat parknext morningfree shuttlefront desk staffchecking inyogurtwake up call
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9 - 14 of 1,380 reviews
Reviewed 3 weeks ago via mobile

Stain on carpet floor.
Closet door won’t closed properly.
No exhaust fan inside bathroom, small bathroom and shower head is unstable.
Overall, this Franchise seriously needs big time improvements. Great location though.

Stayed: April 2018, travelled with family
Thank francisgarcia6769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortTO, General Manager at Comfort Inn Toronto Airport, responded to this reviewResponded 2 weeks ago

We appreciate your comments and wanted to let you know we are working on updating our hotel to better serve the needs of all our guests.

We hope you will try us again and allow us to provide you a better experience.

Sincerely,
Jenny Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We recently stayed here for one night before our trip to Antigua. The Park n Stay rate was reasonable compared to others in the area. The hotel is close to the airport and the shuttle service was good in both directions. It leaves every half hour in the morning and you sign up for a time when you check in. Upon returning you call their number and the shuttle came fairly quickly.

The reception area is nice. There is a coffee station and a station with flavored water. They conveniently have a separate bar and a restaurant/cafeteria attached to the lobby (it was nice to get some food without needing to leave the property). The bartender was very friendly. Food at the restaurant was decent (hamburgers, fries, all day breakfast, salads, etc). Continental breakfast is included but our shuttle to the airport left too early for us to enjoy it (breakfast opens at 6:30am).

The rest of the hotel is quite outdated and dark. The wallpaper in our room was stained/dirty but the rest of the room was fairly clean overall. We found it to be very noisy (could hear people in the hallway and lots of noise above us).

The parking was very unorganized. Apparently the Park n Fly spots are marked by blue lines but it was so busy they told us to park anywhere we found a spot. We had to drive around the lot several times before finding somewhere to park. Others in our party had to park at the front and continually walk around the lot to find a spot that opened up (they do have an overflow lot off site apparently). The spots are very tight.

Overall, it worked for what we needed - a place to spend one night before our trip and park our cars for the week. Wouldn’t want to stay any longer than that. We did hear the other side off the hotel is newer so maybe those rooms are in better condition.

Stayed: March 2018, travelled with family
1  Thank KrisDee7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortTO, General Manager at Comfort Inn Toronto Airport, responded to this reviewResponded 2 weeks ago

Thank-you for staying with us and for providing us feedback about your stay. We appreciate your wonderful comments about the reasonable rate, good shuttle service, pleasant reception area and fun pub.

Parking can be a challenge, especially in the winter. We have found that many people park here illegally to avoid high parking costs at the airport. We are working on correcting this, but it is frustrating I know.

We are also updating our hotel to better serve the needs of our guests, and hope that you stay again and are able to see that.

We hope to see you again soon.
Sincerely,
Jenny Fraser
General Manager

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Reviewed 3 weeks ago

We have stayed at this Hotel on numerous occasions and have reviewed it previously. On this occasions prior to departing our hotel in Mexico we reviewed our itinerary and noticed there was an error made in the arrival date, we were booked to arrive Saturday March 24th but we had requested Friday March 23rd, we immediately e-mailed Choice Hotels to explain our problem. We received a reply that acknowledged our request and they would be following up. When we arrived at the Hotel they had no idea that we had requested a change and although they had had 10 hours to get the mistake corrected nothing was done. The staff at the front desk not only managed to find us a room but it was close to what we requested, exemplary customer service and a big Thank you to the staff.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank JanSim2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortTO, General Manager at Comfort Inn Toronto Airport, responded to this reviewResponded 2 weeks ago

Thank-you for staying with us and providing feedback about your stay. We are sorry to hear that Choice Hotels did not correct your issues with your reservation, however we are glad to hear that we were able to.

We hope to see you again soon.
Sincerely,
Jenny Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I always use this hotel when I'm flying out of Toronto. It is so close to the airport and offers reliable complimentary shuttle service. The rooms are very comfortable and affordable! One key reason I choose to stay here comes down to the manager, Ziva Zahler, who is simply THE BEST!! She personifies exemplary customer service.

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortTO, General Manager at Comfort Inn Toronto Airport, responded to this reviewResponded 2 weeks ago

Thank-you for making us your hotel of choice when flying out of the area.

We are happy to hear that you feel the rooms are comfortable and affordable and the shuttle reliable. Thank-you especially for your wonderful comments about our sales manager, Ziva.

We hope to see you again soon.
Sincerely,
Jenny Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I stayed in this hotel one night. The hotel was clean and comfortable. A really good point is that it is near to T3 of the airport and this is really important when you have a flight at 6 AM. The shuttle service was good. Just the AC was very noisy during the night, in my case I was really tired so I could slept well.

Stayed: March 2018
1  Thank ivand17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortTO, General Manager at Comfort Inn Toronto Airport, responded to this reviewResponded 2 weeks ago

Thank-you for staying with us and for providing feedback about your stay. We appreciate your kind words about the clean and comfortable rooms, and ideal location.

I wanted to let you know that we are updating the hotel (including replacing our noisy heating systems) in the near future to better serve all our guests.

We hope that you will stay with us again.
Sincerely,
Jenny Fraser
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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