Clean and comfortable. Front desk very friendly and helpful. I checked in late due to travelling and they made it quick and it was nice to walk into a clean room. Staff at the restaurant were nice also.More
Clean and comfortable. Front desk very friendly and helpful. I checked in late due to travelling and they made it quick and it was nice to walk into a clean room. Staff at the restaurant were nice also.MoreShow less
Thank you very much for taking the time for providing us your review and scoring us 5/5. Glad to hear that you found our staff to be friendly and helpful - they are our greatest asset. We appreaciate your recommendation and look forward to welcoming you back.
Booked our stay as we were flying out now to day. First thing I noticed was the sheets were dirty in multiple spots.
The washroom was very dirty and aged.
There was an open bar of soap... makes you question if the room was cleaned.
Won’t stay here again.
Thank you for your review on your stay. I was very sorry to hear about the issues you experienced with our guest room housekeeping. I assure you that this is not the norm for our hotel and that it will be address with coaching and training for our staff. I hope you will give us the opportunity to be of better service on future stay. Please contact me directly so I can assist in providing you a better experience.
Regards Gino Zambito - 905 670 0588
I have visited this hotel many times and each time is a pleasure. Your treated with the up most respect. The front desk folks are extremely pleasant and with the likes of Moe at the counter greeting you and offering his services to help you with anything during your stay is great. I would recommend this hotel for business or pleasure.
Thank you very much for your excellent 5/5 review on our hotel, staff and your stays.
We appreciate your recommendation and look forward to welcoming you back as a loyal SPG guest.
We stayed here before and after a flight out of Toronto. The second time, the room was a little better, as we had 2 queen beds plus a little couch. That way my son could sleep on the bed and daughter on the couch. It's good to have those little luxuries that help us all sleep! I like that there is room service to the rooms, and they have options that both kids and adults can enjoy.
Thank you for your great 5/5 review on our hotel and your stay. Great to hear that you enjoyed your stay and we have improved after your first stay. We look forward to welcoming you back.
Nice facility and good staff. Overall good experience staying at this hotel. will stay again if I am in the area. There was $5 upgrade for breakfast which I thought is a small amount but not fit SPG lifestyle especially for platinum guest.
Thank you for your review. Happy to hear you found your experience with our hotel to be good and we truly appreciate your recommendation. Our SPG program offers many benefits and the continental breakfast for our Platinum members is one of the many extras. We look forward to welcoming you back on your next visit.
Due to a schedule change, we were placed in this hotel overnight. Even though it’s a bit from Pearson Airport, it was about a ten minute shuttle ride. Staff were very friendly during check in. What was most surprising was the selection and quality of the food in the dining room. Not your typical hotel food- very tasty and each dish ordered was enjoyed by our group.
Thank you for your feedback. Great to hear that the staff were friendly and you were able to enjoy our restaurant and service.
We hope to be able to welcome you back under better circumstances.