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“Great location and gorgeous view”

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Sheraton on the Falls
Ranked #7 of 128 Hotels in Niagara Falls
Certificate of Excellence
Reviewed 5 April 2012

The hotel service was great. Extremely attentive and efficient.
The view on the falls is breathtaking. The rooms were fine, even though they could use reno. There is no fridge in the rooms ( you can request it, I believe) and it should be standard to a room.
The hotel is very busy and loud as it is the most polular locale in Niagara Falls. Parking is tedious. Valet parking is the way to go. Worth the extra money. In all, I would return for the view, location, and service.

  • Stayed: March 2012
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4  Thank orshy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,626 - 4,630 of 7,090 reviews

Reviewed 2 April 2012

My husband and i have been to Niagara many times and this time for our 12 year anniversary we decided on a king jetted fallsview room at the Sheraton. Overall we where satisfied. Check in and out was fast and easy with polite and helpful staff. Our room was clean, it had a king size bed which was comfortable, a couch (pullout), a cute little fire place and a jacuzzi bath fit for two. The best part was the amazing view of the falls! Only draw backs where the lack of a mini fridge and the old style furniture. But that's not a big deal.

  • Stayed: March 2012
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1  Thank MartaMToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

We booked a last minute getaway including Waterpark during March break. It was crazy busy as to be expected. We couldnt get any rooms with the fireplace and loft or even an upgrade so we ended up with a traditional room, 2 beds..

Parking reviews here on TA is true, be prepared for that. Great view of the falls! THe rooms are small and shows signs of wear and tear. Even though the lineup at the front desk was very long, it did go by quickly when we checked in.

We chose the Sheraton because of the location to Clifton Hills and all the attractions. Maybe next time we'll book at Crowne, the hotel elevator connects to the waterpark or maybe we'll check out the newer side of Niagara Falls.

Room Tip: The higher the room, the longer you seem to wait for an elevator. Fallsview rooms have great views.
  • Stayed: March 2012, travelled with family
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1  Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

I stayed at the Sheraton back in December for a night. The room was clean. Check-in/out was smooth, the same front desk agent we had checking in was the same we had checking out. She was a friendly girl. We received vouchers to go and use at the partnering restaurant The Rainbow Room. Long story short - it wasn't a good experience, the seafood (clams) was not served fresh and when asked to speak to the Chef, the server said he'd inform him but the Chef never came. At check out we informed the same front desk agent of this to pass the message along to management. She sincerely apologized and actually refunded us the money we paid for for the terrible meal. We were not expecting this at all and just wanted to let them know to improve the services there since they are partners and the hotel itself was great. I will stay again with this Sheraton.

  • Stayed: December 2011, travelled as a couple
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Thank kpaustyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

We went for an overnight and had a great time. Check in was seamless and they put us on the highest floor with a perfect view of the Falls! The room in itself was average...the chairs were worn and had a few holes, however, the bed had to be the most comfortable I have ever slept in. I would definitely stay here again and recommend it to others. Definitely go during the off season, the room rates are very decent.

  • Stayed: March 2012, travelled as a couple
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1  Thank EchoCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
Price Range: RM428 - RM1,426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Official Description (provided by the hotel):
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton

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