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Reviewed 22 December 2019 via mobile

Very nice place to stay. Convenient to everything in Niagara Falls. We had a great view of the city and falls from our room. Nice clean and comfortable rooms. Downside is no parking. Valet service runs $50 a day. No other parking except a ramp blocks away. Very busy place.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank zmanzank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2019

If you are looking for experience as a Diamond member than please keep your hope low as this is a most booked hotel because of the location so they they treat as you as any other customer and be prepared for scripted sms wherein you do not get any help if ask for it.

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank akashkumar82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRManager2, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview Hotel, responded to this reviewResponded 23 December 2019


Good morning akashkumar82;

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Our apologies for not having fully met your expectations.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2019 via mobile

We have gone to the embassy in Niagara at least 20 times and parking was always expensive however I was willing to eat that in order to get the amazing view. Well this time parking was 75 Canadian dollars plus taxes plus plus. The great deal that we got for the room was soon gone when we received the bill for parking. This would have been a little easier to swallow if they delivered my car to me. But no I had to load onto a bus carrying my own luggage and run approx 1-2 km away then lug my own luggage out of the bus and put it into my car. Again I would mind doing all this for 25 bucks. But 87 bucks ... come on !!!! They have lost a customer who attended this hotel at least 3 times a year! I won’t be back and I encourage others to look for other hotels close by with similar views with better parking rates.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank 548stuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRManager2, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview Hotel, responded to this reviewResponded 23 December 2019

Good afternoon 548stuc,

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and do realize that the valet service is a choice and our guests are free to choose to park with this service or find alternative parking. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and we hope you will return to stay with us the next time you are in town and let us know how we are doing.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2019

Nice room but terrible Wi-Fi. The Wi-Fi was worse than it has been in past visits. Our connection was constantly dropping and we had a very weak signal. We had to move to certain areas of the room just to get decent connection. Morning breakfast was good but disappointing that they have eliminated bacon from the menu. Do yourself a favor and have the omelette station make hot food for you when we have eggs cooked we also have them put ham on the grill to heat it up. We had dinner at the keg and for the first time in 15+ years our dinner was less than expected. We ordered prime rib and it was way overcooked And the asparagus was old and tough. Asparagus is not supposed to be yellow. Disappointing

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRManager2, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview Hotel, responded to this reviewResponded 23 December 2019

Good afternoon Linda D,

Thank you for taking the time to share your experience about your recent stay at our hotel. We do appreciate and value the feedback that we do receive from our guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2019

Very nice hotel. Staff is very friendly and rooms are clean and well furnished. Would recommend for either an extended stay or a quick weekend trip. Resturants around are pricey as you'd expect but the hotel offers very good food at a reasonable price.

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Jay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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