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Andaz Ottawa Byward Market
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Reviews (863)
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All reviewsrooftop barnon alcoholic drinksbyward marketcomplimentary glass of winewelcome drinkwalk in closetmini barmodern hotelrain showercorner roomupon checkparliament hillvalet parkingwalking distancevalet serviceperfect locationtop floor
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Reviewed 15 March 2018

We had a great time at the Andaz, Ottawa. They made our wedding anniversary special by leaving us something special in our room. The front desk manager, Spenser was very kind and helpful. The hotel is in a great location downtown near restaurants, the market and the shopping mall all at walking distance. Would definitely return, thank you!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Kim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel K, Public Relations Manager at Andaz Ottawa Byward Market, responded to this reviewResponded 23 March 2018

Hi Kim E,

Thank you for taking the time to share your feedback on your recent stay. We are thrilled you decided to celebrate your wedding anniversary with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

Perfect location, Byward Market is outside the front door , you can see Parliament from the rooftop lounge , and the Rideau Centre is just around the corner. The rooms are very modern and well suited to connect and charge any and all devices. Sheets are soft and simple and the decor is sleek and modern. Did you forget anything, this hotel has you covered !!! From complimentary toothpaste to deodorant, it’s just a phone call away from being dropped off at your door in less than 10 minutes. There is a tasty sweet and/ or salty treat awaiting you in your room as well . It’s the little things that make the biggest difference and this hotel has a whole lot of them . Staff is friendly and extremely helpful , we will definitely be staying here again !!

Stayed: March 2018, travelled with family
Thank Ang Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel K, Public Relations Manager at Andaz Ottawa Byward Market, responded to this reviewResponded 23 March 2018

Hi Ang Z,

Tank you for writing a review about your recent stay with us. We're happy to hear you enjoyed the personal touches our staff are eager to provide. It sounds like the Andaz matches your travel style perfectly and we hope to welcome you back sooner rather than later!

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Reviewed 13 March 2018 via mobile

This hotel is a fantastic addition to Ottawa’s Byward Market area. Being greeted at check in with a glass of wine is a lovely way to start your reservation. The rooms are ultra modern/modular, making very efficient use of space. Seating in rooms is limited and funky but likely best suits the 20-40 something crowd. My 50 something knees had trouble getting out of lobby chairs. Best secret is that all snacks in the room are free, including complimentary water (the Chateau could learn from this).

The roof top in door out door bar is awesome. Definitely worth the trip to this quirky venue that features an awesome view of downtown Ottawa. Give this hotel a try!

Stayed: October 2017, travelled on business
Thank LauraBrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel K, Public Relations Manager at Andaz Ottawa Byward Market, responded to this reviewResponded 23 March 2018

Hi Laura Brant,

Thank you for writing a review about your recent stay with us. We're happy to hear you enjoyed the personal touches of our hotel and the complimentary snacks. We hope to welcome you back should your travels ever bring you back to the Nation’s capital.

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Reviewed 13 March 2018 via mobile

The rooms are furnished very modern, No classic hotel at all. I liked the bed and the bedding although some colleagues thought they were too soft. Breakfast is not included but all non—alcoholic drinks in the room. I appreciated the complimentary welcome with a glass of wine.

Stayed: March 2018, travelled on business
Thank Sancho5a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel K, Public Relations Manager at Andaz Ottawa Byward Market, responded to this reviewResponded 23 March 2018

Hi Sancho5a,

Thank you for taking the time to share your review. It sounds like you had a wonderful stay and we're glad to hear that you enjoyed you room. We look forward to welcoming you back soon!

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Reviewed 13 March 2018 via mobile

The facilities are premium , modern , minimalist decoration, hotel seems pretty new; when I say I wanted to give them a 5star review is because some of the staff is extremely nice and helpful , but I did notice it does not apply to everyone unfortunately although it should . The top bar has an amazing view but the service is not the best, the check out experience was not what I expected the receptionist basically pointed across the street when I asked for a taxi; in general good experience.

Stayed: March 2018, travelled solo
Thank Smartbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel K, Public Relations Manager at Andaz Ottawa Byward Market, responded to this reviewResponded 23 March 2018

Hi Smartbob,

Thank you for taking the time to leave a review on Trip Advisor. We're happy to hear that you enjoyed the hotel and design, but very disappointed to hear that your interactions with our staff weren't exceptional. We strive to deliver authentic hospitality by making you feel like we're welcoming you into our home. We'll be sure to share your feedback with management. We are glad however, that you still managed to have a good experience!

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