As luck would have it, I booked the stay on the day the wildest rain storm in a decade hits Ottawa. I reached the hotel at 8PM that evening and found a pitch dark building with absolutely no lights. The front desk still checked me in manually and assigned the rooms on the top floor for me. Having no power, I had to haul all my luggage five floors up the stairs with no emergency lighting and stuffy stale air.
Here are all the bad:
- The property has NO backup generator, they only have a few handheld flashlights
- Battery operated emergency stairwell lights are ALL not working, they end up leaving flashlights pointed upwards on the floor
- No ventilation, no gym, no pool, windows doesn't open, no hot water, no working elevators, no wifi, doubt the smoke detectors are still working (this is a death trap situation)
The Good:
- Joanne at the font desk handled the situation with aplomb. totally unfazed by the difficult and annoyed guests. The technician who opens the room doors for us needs a mention as well. Calm, friendly and cool
- Power returned around 7AM the next morning, they were able to serve up a decent breakfast. Appreciate that.

Due to the fact there are no backup generators (to rub salt to the wound, the fitness complex next doors has full lighting and air con with their diesel generator humming away nicely way into the night), I would certainly not be choosing this venue in the future.

This hotel is just off the highway outside of Ottawa next to a mall. The staff were very friendly and the room was clean. The pool was small but my kids still had a good time and we liked having it to ourselves. The breakfast was good and the price was very affordable. The room was quiet and the view over the highway was beautiful with the fall leaves.

It was a nice hotel with friendly staff and pretty good service. Due to covid they don't come into the room unless requested, so you have to make sure to keep it tidy yourself if you're ok with that. We did request new towels and they came pretty quickly. Breakfast was also pretty good for the price. Location isn't great but we had friends and family in Orleans and with proximity to the highway, it was easy to get around. The WiFi wasn't very good and kept cutting in and out. And the ac was really loud and would occasionally wake me up at night. We were also on the ground floor and once the pool opened up, the hallway was pretty noisy. I did like the easy access to our car though. It wasn't my favourite stay but it was good enough for the price.