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All reviews cn tower azure restaurant union station front street club floor within walking distance ripley's aquarium attending a conference junior suite valet parking very nice hotel mini bar city view hockey hall of fame lake ontario high floor entertainment district
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Reviewed 12 October 2018 via mobile

We have just completed a 5 night stay at the Intercontinental. We were on holiday and found the location to be perfect, close to tourist attractions and the harbour front and next door to the station which was brilliant for the airport and going out of town to Niagara and the zoo. Not very close to shops but lots of bars and restaurants around. Our room was lovely, very spacious and impeccably clean with all needed amenities and a view of the CN Tower. It was also very quiet, don't know if this was to do with the time of year but managed to catch up on some much needed sleep. All staff we spoke to were welcoming and it was my birthday whilst there and we received a room upgrade, chocolate desert and 2 free drinks at the azure bar. Cannot fault the stay overall and would recommend for tourists.

Stayed: October 2018, travelled as a couple
Thank La_la_laura123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneP482, Guest Relations Manager at InterContinental Toronto Centre, responded to this reviewResponded 4 weeks ago

Dear La_la_laura123,

Thank you so much for sparing some of your precious time to write us a feedback regarding your most recent stay at the InterContinental Toronto Centre. We were delighted to read that our Team went above and beyond to deliver a superb customer service, and to make you feel welcomed during your stay. It is always truly inspiring to read kind words from our valued guests as they motivate us to continue to strive towards an outstanding customer service. We were also happy to learn that you found our clean and spacious suites to your liking, and had an opportunity to enjoy the breathtaking views of the CN Tower offered.

We are excited to have gained your loyalty and look forward to providing you with many more memorable experiences in the future.

Kind Regards,
Eugene Pronin
Guest Relations Manager
InterContinental Toronto Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2018

The service at this InterContinental is much better than the Yorkville location but the rooms are a bit tired. The location is also not ideal unless you are looking to be in close proximity to the train station or the convention centre. This area of downtown is pretty dead on the weekends and is very touristy. The service is great though so I will continue to choose this location over Yorkville.

  • Stayed: February 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank LCToronto_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneP482, Guest Relations Manager at InterContinental Toronto Centre, responded to this reviewResponded 4 weeks ago

Dear LCToronto_11,

Thank you very much for taking time to share your feedback with us. We were thrilled to read that overall you enjoyed your stay at the InterContinental Toronto Centre. We would like to thank you for your very kind words and compliments addressed to our Team, for the impeccable quality of customer service they were able to provide. Please be assured that your feedback will be shared with the Team members, who will be praised and rewarded.

On the other hand, we were saddened to read that our suites did not meet your expectations. Please accept our most sincere apologies. At the InterContinental Toronto Centre we are constantly striving to improve our service and facilities and we will be grateful if you could spare some of your time to let us know what should be improved in your opinion. Please do not hesitate to contact myself at your convenience at eugene.pronin@ihg.com. Your opinion is very important to us.

Once again, we would like to thank you for your time, and we hope to welcome you back to our hotel very soon.

Kind Regards,
Eugene Pronin
Guest Relations Manager
InterContinental Toronto Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2018

I often stop in the Azure restaurant when I'm in the area; the service is always fast and efficient, the food is always delicious and fresh, and the atmosphere is clean and welcoming. During my last visit, my wonderful server Josh was kind enough to bring over the soup du jour - a vegan root-vegetable soup. My visit was primarily a business visit and so I didn't have much time to eat, but this was a really nice touch that made my experience far more memorable (and here I am leaving a review). This little gesture is what keeps bringing me back - this isn't atypical of the staff at Azure; going above and beyond is their speciality.

  • Stayed: October 2018, travelled on business
    • Location
    • Service
Thank Sofia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneP482, Guest Relations Manager at InterContinental Toronto Centre, responded to this reviewResponded 12 October 2018

Dear Sofia S,

Thank you very much for your kind review. At the InterContinental Toronto Centre we value connections with our guests, as we believe that great service is in details. We were happy to read that Josh and Azure Team yet again delivered a memorable experience. We would like to thank you for your continued loyalty, and we hope to welcome you back very soon.

Kind Regards,
Eugene Pronin
Guest Relations Manager
InterContinental Toronto Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

I've stayed at the Intercontinental many times over the years; for business (it's attached to the Toronto Convention Centre), education (it's close to the stock exchange and the Ivey Business School location) and for pleasure (if we're in town catching a Bluejays game, or visiting Ripley's Aquarium).

It's in a super convenient location; located along Front street and an easy walk from the Via train (Union Station) or easy drive off the Gardiner Expressway.

Hotel staff are helpful, courteous, and the rooms are always super clean and have all the amenities you might need.

Workout area is good and pool is fun for kids.

This is my go-to location if I need to stay downtown Toronto.

  • Stayed: January 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Matthew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneP482, Guest Relations Manager at InterContinental Toronto Centre, responded to this reviewResponded 12 October 2018

Dear Matthew M,

Thank you very much for your very detailed review of our hotel and facilities. We are delighted to be your number one choice among all hotels in Toronto. It was truly remarkable to read your kind compliments to our Team members for the quality of service they are providing every time you are staying with us. We will ensure to share your kind words and to properly recognize them for their impeccable customer service skills.

We are excited to have gained your loyalty and we hope to welcome you back to our hotel very soon.

Kind Regards,
Eugene Pronin
Guest Relations Manager
InterContinental Toronto Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018 via mobile

Stayed here for a conference that was held at the hotel. Great conference site- food was great, staff very friendly. Location is perfect-10 minute walk to CN Tower, great shopping and restaurants. Men's store in lobby is perfect for last minute shopping.

Stayed: October 2018, travelled on business
Thank Star315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneP482, Guest Relations Manager at InterContinental Toronto Centre, responded to this reviewResponded 11 October 2018

Dear Star315,

Thank you very much for taking time to share your feedback with us. It was truly fantastic to hear about your lovely stay at the InterContinental Toronto Centre. We are delighted to read that you found our facilities and customer service to your liking. We will ensure to share your beautiful words with our Team, and to give them a praise for the outstanding service they were able to deliver.

We hope it is not too long until you visit us again.

Kind Regards,
Eugene Pronin
Guest Relations Manager
InterContinental Toronto Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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