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Reviews (1,926)
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Reviewed 23 July 2017

My girlfriend and myself spent 1 week in July in the Cambridge Suites Hotel.

Staff was immediately very welcoming and friendly, though we only interacted with the front desk during check-in and check out. Both times, the front desk staff was very professional, but not at all uptight. I'm sure that - had we needed something beyond the check-in / check-out, they'd have been equally helpful.

The room was rather large (we usually stay in these kinds of 1 bedroom + 1 small bathroom hotel rooms where - if you want to eat in your room, you'll have to sit on your bed or on the floor) so we were rather overwhelmed by the size of the suite.
Seeing as I tend to be slightly jetlagged, which makes me wake up at 5am the first morning, it was a true blessing to be able to just let my partner stay in bed, close the bedroom doors and read stuff in the "living room" area.
It's great that the toilet / shower / bathroom aren't in the same room as the sink / mirror, so morning toilet business doesn't prevent your partner from brushing their teeth, doing their hair, etc.

The room was quiet (we stayed on the 14th floor), it had 2 TV sets with a wide variety of channels - though i must say that i wasn't a big fan of the fact that there was no browsable TV guide but merely a channel that went through the TV listings. Sadly, the TV didn't have access to HBO either, but it did have AMC. The on-demand content seemed reasonable, but we didn't really consume any.
Also, the cable channels didn't seem to be digital channels, so the image was rather blurry and sometimes didn't match the widescreen aspect ratio, but that's a tiny nitpick.

The free WiFi was reasonably fast, but coverage was somewhat spotty in the bedroom. While it was fine in the living room area, and rather perfect in the bathroom (where it matters most, some might say).

The mini fridge was well stocked and the prices were perfectly okay - you're not getting ripped off when you have a craving for that cold can of soda or beer. IIRC, a can of soda was CAD 2.50. There was also candy / chocolate, as well as bottled water.
A sink and a microwave were also part of the kitchenette.

The shower and bathtub (we had both, a shower and a separate bathtub) weren't super modern (no rain shower or other fancy stuff like that) but reasonably clean.

The king size bed was very comfortable. On one side of the bed, there's a charger that has 2 USB ports and 2 regular outlets, for your charging purposes.

The hotel is located in Downtown Toronto. It's a 10 minute walk from union station, 2 blocks from the old city hall, 2 blocks from Eaton Center (a huge shopping mall in central Toronto).
It's 10-15 minutes from Yonge-Dundas square (Toronto's 'times square') and 15 minutes from the entertainment district. So, pretty much perfectly located, if you ask me.

Overall, seeing as we must have gotten a great last-minute price when we booked, we found the suite to be great value (there's times where we paid more for the aforementioned tiny rooms in other cities).

If there was anything i'd say the hotel could improve upon: Slightly better WiFi coverage (it sucks to not be able to stream video in bed), renovate the bathrooms a bit, maybe new TVs / better cable package.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Felix J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mira K, Assistant Front Office Manager at Cambridge Suites Toronto, responded to this reviewResponded 31 July 2017

Dear Felix J,

Thank you for taking the time to leave your comments. We greatly appreciate it! It sounds like you were impressed by your first Cambridge Suites Toronto experience! I will follow up with our maintenance department about your suggestions for improvement and I thank you for this feedback. Should you book with us again, I recommend choosing an Executive Suite with one of our new glass encased waterfall showers!

Best Regards,

- Mira Karasik

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Reviewed 21 July 2017 via mobile

On a stormy afternoon, in the busy downtown core at the southwest corner of Victoria and Richmond, I ran under the portico of the Cambridge Suites hotel to hide from the deluge. That's when I found the hidden treasure of an affordable meal of fish and chips and coleslaw salad in the Portico bar. The portion was huge and it tasted almost like an home-made meal. It was prepared within five minutes, and served to me by a friendly waitress, Mary M.
I didn't only beat the storm, but all the long lineups of the neighbouring fast food places, and felt, even just for a thirty minutes, that I am on vacation!

Stayed: July 2017, travelled on business
1  Thank Thomas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mira K, Assistant Front Office Manager at Cambridge Suites Toronto, responded to this reviewResponded 31 July 2017

Dear Thomas V,

Thank you for taking the time to leave your comments! We appreciate your praise of our Portico restaurant- the delicious food and the excellent service you received. I will be sure to pass on this rave review to our chef Christopher Duernholz and our server Mary. We hope to welcome you back the next time you feel like vacationing in your own city!

Warm Regards,

- Mira Karasik

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Reviewed 12 July 2017 via mobile

Stayed here for business for 4 nights in July, 2017. The room was great & very comfortable. The gym was great & so was the buffet breakfast. Staff were both friendly, professional & helpful. The bed was comfortable. There was a desk which was by the window & great to work from with views of the city. The only thing that could be better was the shower but was fine

Stayed: July 2017, travelled on business
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mira K, Assistant Front Office Manager at Cambridge Suites Toronto, responded to this reviewResponded 29 July 2017

Dear Craig M,

Thank you for the wonderful review! We are very happy that you enjoyed our comfortable and spacious suites, took advantage of our amenities, and were impressed by our guest service. With regards to the showers, you must mean that it was difficult to turn on. This happens sometimes as they are brand new! We hope to welcome you back in the near future!

Best Regards,

- Mira Karasik

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Reviewed 11 July 2017

I've been to Toronto many times but never knew about Cambridge Suites. We took a group of 15 there in early June for 2 days of meetings. We have never been treated so well. It was a terrific experience with all of the staff in the hotel...cleaning rooms, at the front desk, in the excellent restaurant and quaint bar....it was first class all the way. All the rooms are suites and they've been kept up to date. The stocked kitchen prices for items are way lower than expected. And they have a town car that you can book at the fixed rate of $60 to the airport. Best meeting room we've ever had and the buffet breakfasts and lunches were outstanding. 5 stars all the way!

Room Tip: Construction on the north side so rooms on the other side are quieter.
  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank robin411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mira K, Assistant Front Office Manager at Cambridge Suites Toronto, responded to this reviewResponded 29 July 2017

Dear robin411,

Thank you for your kind words! It sounds like you and your group had the opportunity to truly experience our hotel and we are so pleased you enjoyed yourselves! We work hard to offer not just a hotel, but a home away from home, and it is guests like you that make it all worth it. We hope to welcome you back in the near future!

Best Regards,

- Mira Karasik

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Reviewed 9 July 2017

Room was Huge, (separate shower and tub) spotless, and comfortable. Staff was helpful and professional. Location was walking distance to everything you'd want to see. Didn't use the restaurant, but many excellent ones near bye with varied prices. Wish we stayed longer.

Room Tip: Quiet location. Our room was like an apartment and not suite. Views not a factor in choosing here, but would never go anywhere else.
  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank jpurch2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mira K, Assistant Front Office Manager at Cambridge Suites Toronto, responded to this reviewResponded 25 July 2017

Dear jpurch2,

Thank you for the great review! We are so pleased that you enjoyed your Cambridge Suites Toronto experience. We also wish you could have stayed longer!
We hope to see you again!

Warm Regards,

- Mira Karasik

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