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Reviewed 2 December 2015 via mobile

The rooms are well appointed and clean and comfortable. The staff is really above average when compared to many hotels I stay. They staff literally cares for you as if you are the most important guest here. The lobby, pool and spa are really well kept and will stay here again.

Stayed: December 2015, travelled on business
Thank oboroguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 11 December 2015

Hi Oboroguy,

Thank you so much for visiting the Grand Hotel and for your kind words. We look forward to having you back in the very near future.

Thank you,

Greg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2015

Good location close to the Distillery District, CN Tower, and St. Lawrence Market.
Pros: hot tubs on the rooftop, great view from the rooftop, warm swimming pool, kitchen units in rooms (not tea bags provided), friendly staff, parking cost only $20 a night, free breakfast (it's very poor quality, but it's still a plus).
Cons: wifi is not working at all, pillows are very hard and uncomfortable.

Room Tip: Ask for a high floor, chances are you will get a nice view.
  • Stayed: November 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Justyna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 1 December 2015

Dear Sanandanna,

It was our pleasure to have you at the Grand Hotel over your Thanksgiving Break. We are so pleased that you enjoyed your time with your daughter and look forward to having you both back again soon.

Greg

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Reviewed 30 November 2015

Pros:
Great rooftop spa
nicely sized rooms
great rooftop views
good gym
nice pool

Cons:
area is not the best - felt safe but pretty close to some very shady areas
a little far from downtown
staff not overly friendly
rooms fairly old-fashioned when it comes to business amenities (no convenient charging locations, desk is small)

  • Stayed: November 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank matchtrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2015 via mobile

My daughter and I stayed for the thanksgiving break. The front desk was wonderful- no question was too trivial. The 2 bedroom suite was spacious and quiet. Best bed and pillows I have experienced in a hotel. Great free wifi. Free breakfast and it was well done. We used the rooftop hot tub and indoor pool. What a treat. And did I mention it was quiet.

Stayed: November 2015, travelled with family
Thank Sanandanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded 1 December 2015

Dear Justyna S,

It was our pleasure to have you at the Grand Hotel and we are so glad you took advantage of all of our amenities. We make our guests comfort our priority and thank you so much for your feedback.

We look forward to welcoming you back to the Grand Hotel in the near future.

Greg

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Reviewed 29 November 2015

Well to start I would like to say that we are from the Lindsay, ontario area and travel to Toronto on occasion just to spend a night at this hotel. It truly is a getaway for us.
I Have stayed in many hotels in Toronto and have found none that compare to this place for your money. It is priced comparable to other hotels, but you will not get a hotel staff that are this attentive to your needs and work very hard to make your visit memorable.
The hotel is as it says, very grand in appearance, lots of marble. big open spaces, and classy. If your going to staying in Toronto this is the place to be. Take your bathing suits and get out onto the roof at night for a relaxing hot tub under the stars and the twinkle of city lights. It will definitely put some romance in the air.

Room Tip: they are all good rooms. higher the floor better the view. ambassador suite was awesome
  • Stayed: November 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank maxwell8898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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