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“Good downtown location, comfortable but basic small room”

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Chelsea Hotel, Toronto
Ranked #57 of 135 Hotels in Toronto
Reviewed 18 December 2017

The Chelsea hotel is well located downtown Toronto, only few minutes away from the Eaton Center and other attractions and restaurants. The hotel is big and busy, the staff on arrival was very nice and helpful. Our room on the 24th floor was clean but small, basic and the furniture a bit dated. The bed was comfortable. The corridors could also use an update to brighten them up. The market restaurant in the lobby is nice and modern but $$ for breakfast, 20$+ for the breakfast buffet, we went decided to go for something at the counter instead.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank courcellesqc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestexsp, Manager at Chelsea Hotel, Toronto, responded to this reviewResponded 8 January 2018

Dear Valued Guest,

Thank you for taking the time to provide a review based on your last experience with us.

We love hearing about how much our guests love the convenience and excitement of staying in the heart of downtown!

We are pleased that we had met your expectations however, we are always working to exceed and we hope to accomplish that with you next time around. We are appreciative of the feedback received as it helps us to fine tune our services and accommodations so we can make our guests as happy as possible.

We hope to warmly welcome you back soon upon your return to the big city!

Sincerely,

Guest Experience Specialist
Chelsea Hotel, Toronto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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143 - 147 of 6,851 reviews

Reviewed 16 December 2017

Always a nice experience and an excellent place to stay. Have stayed at The Chelsea many, many times and have never been disappointed. Excellent location and the rooms are clean. It must be remembered that this is a busy place and sometimes the elevators can take a while, but otherwise all is well.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
Thank Randy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2017

You must stay at least once and you'll return again and again. The rates are reasonable and you can petty well walk to a lot of venues offered in the great city of Toronto. The Chelsea Hotel staff are more than accommodating to assure that you have a memorable stay for whatever reason you come to Toronto.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
Thank thomaslM9198KM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2017

Excellent value for cost. Great location for shopping & restaurants, two blocks from Easton Centre. Our third time at his hotel and won’t be our last. Good for couples and also families. Not to far from the theatre district.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
1  Thank lanceb154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2017

Attended this hotel while having appointments at Sick Kids. The children’s area was closed down to maintenance which we can appreciate but didn’t open up as scheduled which made downtime difficult. The patio doors are old and don’t close properly which allowed the cold wind and road noise into the room and didn’t make for great sleeps. The bathtub was old and needed some TLC. The staff were wonderful and all were very pleasant.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
1  Thank 0deanw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestexsp, Manager at Chelsea Hotel, Toronto, responded to this reviewResponded 8 January 2018

Dear Dean,

Thank you for taking the time to provide a review based on your last experience with us.

We are always happy to hear about the services received because our employees pride themselves on providing assistance straight from the heart.

I am sorry for the inconveniences caused by the temporary closure of our children's facility in it's usual location however, during this time we had re-located it to another are and I so apologize if you had not been well-aware of this.

We take the maintenance of our rooms very seriously anything less than exceptional is unacceptable. I will bring forth your comments and concerns to assist with immediate and future improvements.

We hope to warmly welcome you back soon.

Sincerely,

Guest Experience Specialist
Chelsea Hotel, Toronto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chelsea Hotel, Toronto

Address: 33 Gerrard Street W, Toronto, Ontario M5G 1Z4, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 135 Hotels in Toronto
Price Range: RM 502 - RM 1,277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Official Description (provided by the hotel):
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|bar Lounge. ... more   less 
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Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta

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