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Reviewed 19 January 2017

Been here 2 times now.
Perfect service every time! Always helpful, the staff go out of their way to make sure you enjoy your stay.

Rooms are clean, nice and functional. Bed is comfortable, shower is GREAT, and the location of the hotel is perfect.
However, if you go during Igloofest, it can be a bit noisy past midnight with everyone outside shouting to catch a cab after the show. No fault of the hotel, though. Just something to note.

One thing I learned, if you book through a third party, breakfast is not included. I had no idea, but the staff threw it in anyways, because they're awesome!

Overall, after two visits here, I can say that I'm excited to go back for a third. The staff and service alone here are worth the cost of your stay.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank IJustMadeThiz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael C, Guest Relations Manager at Auberge du Vieux-Port, responded to this reviewResponded 25 January 2017

Bonjour mattmasu,

I would like to start by thanking you for being a loyal Guest to the Auberge du Vieux Port.
As Igloofest is not an event for everyone, we do contact all the Guests that are arriving during those weekends to let them know about it. We appreciate your understanding on it not being our fault and reassure you that we try our best to inform and accommodate the Guests for everyone to have a great experience with us.
We’re also looking to welcome you with us for a third time and we do hope that it will be very soon

Michael C.
Guest Service Manager

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Reviewed 19 January 2017

Amazing restaurants are steps away, walking trail across the street, staff knowledgeable and helpful. Rooms clean and charming. Really helped to have the Gaspar restaurant/pub next door - great food and atmosphere - and didn't have to step outside when the temperature dropped to -16!

Room tip: rooms at back have interesting view of lively Old Montreal.
Date of stay: January 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank RichSoon2Bretired
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael C, Guest Relations Manager at Auberge du Vieux-Port, responded to this reviewResponded 25 January 2017

Bonjour RichSoon2Bretiered,

We’re glad to hear that you’ve enjoyed everything from the service to the entire establishment.
Thank you for sharing your experience on here. We’re glad to hear that you stayed in and cozied up with us. We do also hope that you’ll come back and stay with us in warmer weathers so you can experience it all.


Michael C.
Guest Servcie Manager

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Reviewed 18 January 2017

The staff were very welcoming , the hotel 'quirky', dark decor, warehouse style with open brickwork and wooden floors, good location on the waterfront overlooking the marina-but in winter, terse are no boats!
I had paid extra for a river front deluxe room, which had a large window, but the room was still small with only space for one comfy chair.
Limited public space to sit in - there were nice sofas and a fireplace in the reception outside the bar, but it was cold and drafty in winter.
Plenty of hot water, nice shower room . Sound proofing could be better-we could hear other TVs.
The room was clean-although random timing for the rooms to be serviced, one day still not done at 3PM.
Breakfast in the bar was fine. The bar was popular in the evening and the service and food was good 'pub grub'.
Some rooms not suited to those with limited mobility-there is a lift but also stairs within the floors to access some bedrooms and to get to the bar/restaurant .
The shared access gym facilities are about 10 minutes walk away and not expansive-both hotels offer a windowless room with some machines and free weights-not really worth the walk in the snow!

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Reviewer1000London
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael C, Guest Relations Manager at Auberge du Vieux-Port, responded to this reviewResponded 25 January 2017

Bonjour Reviewer1000London,

To know how your stay went with is very important and we thank you for taking the time to share it on here.
We do offer Deluxe category rooms and Signature category rooms at the Auberge. The deluxe ones are smaller in square footage and more modern where the signature iare more spacious and rustic, that way we can have different options for Guests to choose from depending on what they're looking for.
Hoping that you do come back for another stay, please don’t hesitate to contact us directly so we can make sure to assign you the perfect room, so you can have an excellent stay with us.

Michael C.
Guest Service Manager

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Reviewed 14 January 2017

Firstly, the location. In the heart of the old town, facing the river and park in front of the river. Easy to walk everywhere and a great view from the front-facing rooms. Secondly, the staff and service. From the valet to the reception staff, everyone was very welcoming, friendly and professional, with lots of useful tips about things to see and do in the city. Finally, the room. Great! Modern yet with interesting architectural touches such as the old wooden beams in the ceiling. Good size, both for the room and bathroom and a great shower. Comfortable (if a bit too soft) king bed. Highly recommended for a weekend break in the city!

Date of stay: December 2016
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank sleepy38
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael C, Guest Relations Manager at Auberge du Vieux-Port, responded to this reviewResponded 25 January 2017

Bonjour sleepy38,

To hear that you had an memorable stay with us and that you recommend us to other, makes us all very happy. Thank you for staying at the Auberge du Vieux Port and thank you for sharing your experience on here. We do hope to welcome you back with us very soon.

Michael C.
Guest Service Manager

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Reviewed 14 January 2017

We had a wonderful stay at this hotel. We picked it because of it's location, reviews we had read and the fact that there was a special on for the room the weekend we stayed was a bonus. We were impressed as well because although I hadn't checked to see if there was a bath in the room we had booked (there wasn't), the gentleman at the front desk upgraded us to a room that did have one. Excellent service.
We only left the room a couple of times so missed having our room cleaned, but to be honest that didn't really impact our stay at all. Any calls we made for extra Keurig coffee pods and bottled water were met quickly and the items delivered soon thereafter.
The breakfasts were awesome; we loved that it was part of our stay and meant we didn't have to go far. The service there was excellent and we were well-attended by all of the waitresses in the room.
I have already recommended this hotel to a colleague who plans to travel to Montreal next month. It is a beautiful piece of property and we would definitely stay again.

Room tip: Room facing the river may have been quieter - there was some noise that we heard at night from the street we were facing.
Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank apietersma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael C, Guest Relations Manager at Auberge du Vieux-Port, responded to this reviewResponded 25 January 2017

Bonjour apietersma,

We thank you for sharing your experience on here.
It was a pleasure for us to upgrade and I’m glad that we were able to do so based on the occupancy to make your experience that much more special.
We appreciate you recommending us to your colleague and we look forward to welcome them and you back very soon.


Michael C.
Guest Service Manager

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