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“Worst hotel ever.”
Review of Lord Berri

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Lord Berri
Ranked #117 of 166 Hotels in Montreal
Reviewed 24 July 2017

We stay at many hotel across the world. This hotel rated the lowest quality ever seen by us. Very outdated rooms and the ceiling vent collapsed while in use. It seems they tried to start renovating but gave up. Sales manager was very rude and abrupt when we expressed our concerns and brushed us off.

Beds in on room were on a slightly sloped and not flat.

Parking was an extra charge of $20/day.

Room Tip: Run away fast.
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  • Stayed: May 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank BrianMe2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Med L, Directeur général at Lord Berri, responded to this reviewResponded 26 July 2017

We red your comments with lost of concern and regret very much our hotel did not meet your expectation. In regards to the property renovation, we have started and stopped during the construction vacation that takes place every year from mid July to end of July. The renovation of the entire hotel will restart again beginning of August with a target to finish end of spring next year 2018. When the renovation are completed, we will be joining the renoun Banner of Marriott Fairfield.

We also regret that you did not bring to our attention your Remarque's during your stay to give us chance to rectify the concerns you raised in your comments.

Please accept our sincere apologies for the inconvenience you have experienced during you stay.

Med Laaouan.
General Manager.

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7 - 11 of 487 reviews

Reviewed 20 July 2017

Hotel has a good location in Montreal, between Catherine Street and the Village. Just minutes from the underground station. Hotel advertises with oarking garage, but upon our arrival it was full. Receptiin clerk gave us two alternatives, but also both full. She gets mad when we say something about the poor parking facilities. After 40 minutes we found a parking garage three blocks away. Room is a littlebit outdated, but clean. Wifi worked well. Complimentary continental breakfast is better than those breakfasts usually are.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Arjan v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Med L, Directeur général at Lord Berri, responded to this reviewResponded 24 July 2017

Thank you for your comments. When Montreal is busy, it is very difficult to find parking near hotel. Also we would like to inform you that we have started our renovation program, hoping to finish next summer. In the meantime, we hope to welcome you again during your next visit to Montreal.

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Reviewed 12 July 2017 via mobile

Location is excellent. No issues with staff. (Found them nice since I don't speak french)

Hotel parking is really cramped. A challenge to park underground (extremely tight) Although they have a city parking space next to hotel.

Only the reception area is updated, rest of the building is really old. (Wait until you will have to. turn on 1980's A/C unit)

Only recommended for budget option.

Stayed: July 2017, travelled as a couple
Thank Gagan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Med L, Directeur général at Lord Berri, responded to this reviewResponded 24 July 2017

Thank you for your comments. As you have certainly remarked, we are announcing a major renovation of the hotel starting this coming fall until next spring. These renovations will allow us to joint the Banner of Marriott Fairfield. In the meantime, we hope to have the occasion to welcome you during your next visit to Montreal.

Med Laaouan.
General Manager

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Reviewed 5 July 2017

Our stay was very nice. The room looked tired. The manager said this hotel was going to be rebranded as a Marriott later this year. The restaurant was in the process of being expanded to handle more patrons. It was a good deal for breakfast. An American breakfast with 2 eggs, bacon or sausage, potatoes, fruit, orange juice and coffee for about $10. CAN. The hotel only has 12 parking spaces underneath but there is an open air parking lot next door that charges $20. per day CAN.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Med L, Directeur général at Lord Berri, responded to this reviewResponded 24 July 2017

Thank you very much for your good comments. As you might have noticed, the hotel renovations have started and will increase the speed this coming fall to finish hopefully next summed 2018. In the meantime, we will happy to welcome you gain during your next visit to Montreal.

Med Laaouan
General Manager

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Reviewed 5 July 2017

The hotel has seen its better days but the location is perfect! It is only a block from a metro station and located within walking distance to the river and most old Montreal locations. The front desk person was great to check us in. They were even understanding when our flight didn't arrive until after midnight. No vending other than pop machine but there is a grocery store a few blocks away. Parking seemed to be tight. I didn't drive but the parking lot was super small.

Room Tip: location is great! Great service!
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  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Mandi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Med L, Directeur général at Lord Berri, responded to this reviewResponded 24 July 2017

Thank you for your comments. We always do our best to make our guest's stay the most enjoyable. Thank you.

Med Laaouan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lord Berri

Address: 1199 Rue Berri, Montreal, Quebec H2L 4C6, Canada
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #117 of 166 Hotels in Montreal
Price Range: RM 323 - RM 687 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Lord Berri 2.5*
Number of rooms: 154
Official Description (provided by the hotel):
Hotel located downtown close to all major activities. Walking distance from metro shuttle bus to airport ($) every 30 minutes. Walking distance from old Montreal and shopping mall. ... more   less 
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Also Known As:
Lord Berri Montreal
Lord Berri Hotel Montreal

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