We stayed here for two nights and were delighted withthe location and the helpfulness of both reception and bell staff.
I think breakfast [which I have heard complimented on TA] was a major disappointment. The service was not as warm and naturally friendly as we have experienced almost everywhere else in Canada. When I asked for a couple of eggs, sunny side up, I was somewhat abruptly told that was not possible. I could see chefs working in the kitchen, almost certainly prepping for the day but I know, having run my own hotel and restaurants, that it is is no trouble at all for a chef to pop on a couple of fried or poached eggs into a pan. It thus seemed unnecessarily petty at this level of hotel and with service in all other aspects being so good. And again the buffet was one of the poorest in any hotel we stayed in during our month long stay in Canada. Hot dishes weren't topped up promptly and the fruit selection was poor.
As breakfast is the most important meal of the day, i would have rated this 3.5 were that possible. It would have been churlish to have rated 3.More
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