Great value. for price and location. We drove up from NJ. Took us 6 hrs. It was long drive but old montreal welcomed us with sunny weather and beautiful places with lots of places to eat. I would recommend everyone to drive up. Enjoy More
CrownePlaza.com
Taking safety measures
Novotel
Booking.comTaking safety measures
It was my husband's first time in QC and I wanted it to be a positive experience all around. Andrea made this really easy. Amazing hospitality and guidance, ensuring she named restaurants we would enjoy eating (which we did!) Loved walking around and knowing more about the walking tours we could take. The hotel was very pretty and was in theme with our Quebec City experience.
Dear Radhika91,
Thank you for your wonderful review, it is so encouraging for our staff to receive positive comments on our hotel and thank you for recommending our hotel.
We hope to accommodate you again in the future.
Kind Regards
I knew I was booking a less expensive hotel, but the pictures on the website made it look better than it was. The room was dated and tired. I booked a suite so we would have access to the kitchenette, but it had no dishes, utensils of any kind. We had to call to get some non plastic glassware. We just skipped asking for anything else. Not the hotels fault, but the staffing issues…our room did not get cleaned at all on the first day (we returned between 3:30-4:00). At that point we were tired and needed to rest before going out for dinner, so did not bother to call. The second day, my husband took replacement towels from the housekeeper and told her not to worry about the room. She was run off her feet. COVID inspired breakfast was less than inspiring bag breakfast.
Dear stephanieb0731,
Thank you for choosing our hotel while you were in Montreal.
Plates and utensils can be requested at the front desk 24/7. We will begin some renovations in the following months. Unfortunately, we will begin to service occupied rooms in the following weeks. We try to serve our guests a balanced breakfast to start the morning. We are changing our breakfast options so that you can try different products.
We are currently discussing changes to our breakfast menu.
Regards
Hotel completely ripped us off 150 bucks then refused to provide the photos he took of the “mess”
As mentioned in TONS of reviews rooms are not very clean..Hotel kept our “incidentals” deposit and told us that is was a CLEANING FEE
WHAT HOTEL CHARGES A EXTRA FEE FOR REGULAR CLEANING
We stayed for 3 nights with 5 rooms In total for our group.. there is no maid service DURING your stay.
So after 3 days of living in a hotel with no maid service we then had to PAY EXTRA FOR THE HOTEL TO CLEAN THE ROOM.
The manager showed us pictures on his phone of why we where being charged $150 CLEANING FEE. The photos where of SOME confetti on the floor that was inside of a balloon that popped. We had 5 large balloons filled with helium and confetti and 2 popped as we where packing to leave and figured that they vacuum anyways so that won’t cost us the deposit. He also had photos of a “spill” on the wall. I didn’t see what was in the photo but I offered to please go back up and wipe the wall and vacuum the confetti up and they refused. It was a 5 min job. I requested the photos he had and my receipt of my “CLEANING CHARGE” and was denied. When my husband got angry and said Your accusing and charging us of something but refuse to let us go clean the mess up and refuse to give us the photos of the accusation, the manager said we had to leave or he would call the police because he was yelling at him.
hotel website states you need to leave an incidentals deposit.
VACUUMING AND CLEANING ARE NOT INCIDENTALS
$150 for 5 min cleaning AND THE MANAGER said the house keeping service DOES MINIMAL CLEAN AFTER YOUR STAY. If they need to do anything MORE LIKE VACUME OR WIPE ANYTHING OFF THEY CHARGE YOU— AS STATED BY THE HOTEL MANAGER THIS MORNING.
If this is not true then the manager just ripped us off for no reason and maybe that’s why he refused to give me the photos of the “mess”
Wish the rooms were clean enough to match the price we paid for. Even though it says no smoking room, the room smelled like smoke. The bathroom is just horrible. You can see dust everywhere in the room. The room is also very outdated. The location is fantastic though. And staff were all helpful and awesome.
Thank you for choosing our hotel while you were in Montreal.
We are very happy to know you had a fantastic stay with us and enjoyed our location and facilities , We are sorry to hear about your unpleasant experience in our establishment. We addressed the issue to our housekeeping executive and action will be taken. Despite all our rooms are non smoking, previous guest may have failed to follow our policy. Please rest assured we have addressed this with our team to ensure we improve on this. Our staff strives to create a service experience for our guest that is lasting. We appreciate all of your comments and hope to see you again in the near future.
Kind regards
This wonderful, pet friendly hotel is close to all of the nearby attractions in New & Old Montreal. We were able to walk to every destination we wanted to see very conveniently. The room & hotel staff were phenomenal! Can't wait to come back to Hotel Faubourg Montreal!
Dear g_howard33,
Thank you very much for your kind mention of our hotel. We are very happy to know you had a fantastic stay with us and enjoyed our location and facilities. Our staff strives to create a service experience for our guest that is lasting. We appreciate all of your comments and hope to see you again in the near future.
Kind Regards
