Beware!! I booked through booking.com, and cancelled my reservation two days before my arrival for medical reasons, but the hotel refused to give me a refund. (I even offered a doctor's note). I then called booking.com who then reached out on my behalf to obtain a refund and I received an email that stated the reservation was cancelled at no cost to me. Later the cost showed up on my VISA. I phoned the hotel, but they refused to acknowledge the booking.com request and still went ahead to charge my VISA. They stated that it was non-refundable, and that I will know how it works next time. Very unforgiving. I am very disappointed and will never book to stay there - the administration were very rigid and not helpful. Apparently the reservation was 10% off so therefore no refund is offered on a cancellation. Hotels should understand that situations occur in people's lives and booking changes need to be made. No compassion or caring shown by them.
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- Also Known As:
- Auberge Manoir Ville-Marie Hotel Montreal