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Reviews (459)
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All reviewsfull kitchenfree laundryliving roomiga grocerywalking distance to chinatownown mealswashers and dryerssmall gymlaundry roomthe holiday innfew blockswell equipped kitchenchamp de marsminute walkfresh towelsst catherine's streetold port
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Reviewed 22 January 2018 via mobile

A hotel right in the middle of downtown Montreal.
Great for short or long term stay.
Walking distance to Chinatown and a lot of nearby attractions.
Having self contained rooms with kitchen and a lounge is really handy especially travelling with children.
Staff were really friendly and helpful.

Stayed: November 2017, travelled as a couple
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Z, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded 24 January 2018

Dear Richard B,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017

I visit Montreal many times a year, this hotel is ideal for the city centre and many of its businesses. Excellent rooms with bedroom, lounge and kitchen. Supermarket near by and very close to China town.

Room Tip: Get one with a separate bedroom
Stayed: December 2017, travelled on business
Thank andrewbadham1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Z, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded 27 December 2017

Dear andrewbadham1,

The entire team is glad to hear you enjoyed your stay with us at the Candlewood. We take great pride in providing the best service possible.

Sincerely,

Maria Zuniga
Guest Services Manager

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Reviewed 16 November 2017 via mobile

November 13, 2017

While first impressions of the Candlewood Suites may leave a bit to be desired, our overall experience was good. This is a suites hotel so does not offer all the extras you would expect in a hotel. It is really more of an apartment with. Spacious living area and full kitchen. We were upgraded to a one bedroom unit as well. The suite was large and dpotlessly clean and very quiet. The location was great, walking distance to everything. The staff were friendly and very accommodating. Now for the cons. It is dated and lacks any decor. Rugs are a bit worn. The front entry and lobby are austere and not very welcoming which is a shame since the staff are great. A few little cosmetic touches would make a world of difference. No restaurant but it does have a kitchen and loads of restaurants near by. If you want a comfortable practical place to stay this is it. If you want more amenities and luxury it is not for you.

Stayed: November 2017, travelled with family
1  Thank Colleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Z, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded 19 November 2017

Dear Colleen B,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

Fantastic experience with Candlewood Suites. Made a mistake on the booking and the staff at the front desk went out of their way to accommodate me. Hotel was clean, room was large and very comfortable. Most importantly, hotel was really close to the Old Port of Montreal walking district and restaurants. Price was the reason I picked this hotel, but I'd go back just for the experience.

Room Tip: High floor for view of city
  • Stayed: November 2017, travelled on business
    • Location
    • Rooms
    • Service
1  Thank jeffreyt276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Z, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded 13 November 2017

Dear jeffreyt276,

We really appreciate your positive feedback. We are glad to hear we were able to help you have a great stay even with a reservation issue. We look forward to welcoming you again.

Sincerely,

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Reviewed 25 October 2017

I am between places at the moment but I can swear I've never received such a welcome for my family membars (aka a bichon). Jennifer did her best to situate us on a nice floor with a view, and whenever I needed to print anything, and/or wash anything, she was there to lend us a hand. Plus she memorized my dog's name more quickly than anyone else and was there to give him a cuddle and a dog biscuit ALL the many times he was in the lobby. Between the great customer service and the location, definitely book here the next time you are in Montreal, especially if you have a beloved pet.

  • Stayed: October 2017, travelled on business
    • Service
Thank nalbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Z, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded 26 October 2017

Dear nalbas,

We appreciate your positive feedback regarding your recent stay at the Candlewood.
Our goal is to offer the best Customer service to all our guests! whether they speak or wouff! We hope to see you again soon.

Sincerely,

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