We were pleased with the accommodations and convenient location in Old Quebec, however, we had a major disappointment with management's lack of response and the hotel cleaning service.
Although this is listed as an extended stay hotel, my husband and I and another couple occupied two studios at this hotel for 5 days in September 2015. We were offered this option as there was no availability at a nearby sister hotel that we were trying to book.
One studio was on the 1st floor and the other one on the 3rd. Both studios were very spacious with the layout of a one bedroom apartment with plenty of closet/storage space. Furnishings were outdated but everything was clean and functional, although our bathroom sink and shower drains were clogged (we fixed by opening up and removing matted hair). Kitchen was clean and well equipped.
We discovered during our 2nd night that during the first complete day of our stay, ~ 1/3 of my husband's 1.7 oz bottle of men’s Christian Dior cologne had disappeared. It was full prior to travel and there was no spillage in the plastic travel bag. We reported this at the reception desk the next day and were told that the manager would follow up. However, nobody contacted us. After a couple of days we asked again at the desk but were directed to contact the cleaning service supervisor ourselves, which we did not think was appropriate. When we checked out, we brought up this issue again and were given the business card of the manager and told that he would call or email us to follow up. After a week or so I called the manager. He said that he was aware of it and would look into it. That was at least 3 weeks ago and we have not heard anything. There is no safe in the room so if you decide to stay there we would recommend locking valuables that cannot be carried with you in your suitcase.
The 3rd floor apartment was not cleaned one day, which was OK for us. Our friend's indicated that their studio was only cleaned once.
On our 4th night as I recall, just before bedtime we discovered the ceiling near the window leaking when it began raining and we had to place towels there as the water drops were too loud to sleep and we were trying to minimize the exposure of the wooden window seat to the water. We reported the leak and soaked towels indicating its extent to the reception desk the next morning. When we returned that evening there was a bucket there but it was in the wrong location if it rained again and the shutters would not open because the wood had swollen. We know that old buildings can leak but mentioned the current status at the front desk when we checked out as we were worried about the wood floor and window frame being further damaged or becoming mildewed but they seemed to take it as a complaint rather than an issue that it was in their best interest to address.