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“Spacious apartments and convenient location of Studios Nouvelle-France diminished by customer service & cleaning issues”

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Studios Nouvelle-France
Reviewed 24 October 2015

We were pleased with the accommodations and convenient location in Old Quebec, however, we had a major disappointment with management's lack of response and the hotel cleaning service.

Although this is listed as an extended stay hotel, my husband and I and another couple occupied two studios at this hotel for 5 days in September 2015. We were offered this option as there was no availability at a nearby sister hotel that we were trying to book.

One studio was on the 1st floor and the other one on the 3rd. Both studios were very spacious with the layout of a one bedroom apartment with plenty of closet/storage space. Furnishings were outdated but everything was clean and functional, although our bathroom sink and shower drains were clogged (we fixed by opening up and removing matted hair). Kitchen was clean and well equipped.

We discovered during our 2nd night that during the first complete day of our stay, ~ 1/3 of my husband's 1.7 oz bottle of men’s Christian Dior cologne had disappeared. It was full prior to travel and there was no spillage in the plastic travel bag. We reported this at the reception desk the next day and were told that the manager would follow up. However, nobody contacted us. After a couple of days we asked again at the desk but were directed to contact the cleaning service supervisor ourselves, which we did not think was appropriate. When we checked out, we brought up this issue again and were given the business card of the manager and told that he would call or email us to follow up. After a week or so I called the manager. He said that he was aware of it and would look into it. That was at least 3 weeks ago and we have not heard anything. There is no safe in the room so if you decide to stay there we would recommend locking valuables that cannot be carried with you in your suitcase.

The 3rd floor apartment was not cleaned one day, which was OK for us. Our friend's indicated that their studio was only cleaned once.

On our 4th night as I recall, just before bedtime we discovered the ceiling near the window leaking when it began raining and we had to place towels there as the water drops were too loud to sleep and we were trying to minimize the exposure of the wooden window seat to the water. We reported the leak and soaked towels indicating its extent to the reception desk the next morning. When we returned that evening there was a bucket there but it was in the wrong location if it rained again and the shutters would not open because the wood had swollen. We know that old buildings can leak but mentioned the current status at the front desk when we checked out as we were worried about the wood floor and window frame being further damaged or becoming mildewed but they seemed to take it as a complaint rather than an issue that it was in their best interest to address.

Stayed: September 2015
2  Thank CFLtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 6 reviews

Reviewed 1 July 2015

This was an upgrade from a room at the Louisbourg Hotel. It was very comfortable; we found it was less expensive and more spacious than apartments at the Downtown area.The wifi works beautifully and never let us down. As the other reviewers said, its very cozy and the price is unbeatable. Would stay again!

  • Stayed: June 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank Osveni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

Originally we booked to stay in Hotel Loisbourg, however upon checking in (at Hotel Acadia as this seems to be the place to check in for all hotels run by Hotels Nouvelle-France) we were told that we had a room at Studios Nouvell-France. As our flight arrived at around noon, and check in was not until 4, we left our bags in the reception of Hotel Acadia and went to walk around old Quebec. We returned at approximately 3:30 and were given the keys to our room and discovered that they had already carried the bags to our room. Our actual room was located across Hotel Acadia (52 Rue St. Ursule) and we stayed in room number 241. This was on the first floor facing the courtyard. The room was fairly sizable for a hotel in old quebec. The room featured all the amenities that you would find in a typical studio type hotel room. Double bed, tv, wifi, iron and ironing board, fire place, kitchen equipped with counters, pots and pans, cutlery, sink and a 4 place stove and oven. Over our 4 day stay, the room was cleaned daily, the bed was made and the towels replaced. Checkout was prompt and friendly, reception staff called us a cab and loaded our bags into the taxi. Service I didn't expect for the price I paid.

Overall, it was a neat, friendly and pleasurable experience and a nice place to stay.

Room Tip: Room 241 is on main floor, close to stairs. Occasional foot traffic throughout the day, but not too...
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Nikita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2009

Studios Nouvelle France are managed and operated by Hotel Acadia. Four years ago we used one of their nicest units which was absolutely beautiful. This time we opted for one of their least expensive units, which cost $99 CDN per night, plus taxes and (an excessive) $16 for parking.
Our unit (#241) located at 52 Rue St Ursule was on the first floor facing a cute inner courtyard. It had basic kitchen facilities and a small bathroom (though not "small" by Old Town standards!). It had a TV, DVD, clock radio, small portable cd player, ironing board etc. The only negative was the double sized bed, which I found to be very uncomfortable. For this reason, were we to return to this location, we would book the next level up. We were surprised to find that our studio rate included an "express breakfast" at nearbyRestaurant Le Feu Sacre http://www.feusacre.com/en/index.htm or a $4CDN discount from complete breakfast.
The studios are located in at least two different buildings on Rue st Ursule and are an easy walk to Rue St Louis, Grande Allee, Rue St Jean etc.
One other comment is that while they changed our towels once, our room was not cleaned and the bed not made, though one can not really expect this in a studio type setting.

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank DuncanH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2016
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  • Stayed: July 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank munegu74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Studios Nouvelle-France

Address: 45 rue Sainte-Ursule | Old Quebec, Quebec City, Quebec G1R 4E4, Canada
Region: Canada > Quebec > Quebec City
Hotel Style:
Ranked #25 of 32 Speciality Lodging in Quebec City
Price Range: RM294 - RM797 (Based on Average Rates for a Standard Room)
Number of rooms: 7

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