Hotel was recommended, great location right off the highway, restaurants, mall, bus route to Old Quebec right out front of hotel, clean rooms, free parking, WIFI, beds comfortable, rooms clean and quiet. Huge disappointment was not being able to check in early - at all! I emailed hotel prior, and they said as long as the room is ready, arrived in the lobby at approx 3:45 (check in is at 4:00) They advised it would take a few minutes for the room key, so I waited, the front desk asked me to move aside to service others including a large tour bus that was arriving at the very same time, one staff member seemed more concerned with their group then helping the other guests. I sat down in the lobby (along with other hotel guests waiting for their room keys) for a half hour to then line up again to be handed my room key at approx. 4:25. Needless to say this was not a great first impression as the tour group arrived and where handed their rooms keys in bundles and the single family guests where told to sit and wait in the lobby. Also, elevators were small and slow moving, hallways to rooms are quite dark, additional lighting is definitely required in next renovation. Lining up again at the front desk for a key to access the pool was also strange and inconvenient. The room offered a coffee machine which was great, but only offered one coffee brew with no milk or creamers even though there is a small refrigerator in the room.