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“Our base in Québec City” 4 of 5 bubbles
Review of Hotel Le Bonne Entente

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Hotel Le Bonne Entente
Ranked #27 of 104 Hotels in Quebec City
Certificate of Excellence
Montreal
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Our base in Québec City”
4 of 5 bubbles Reviewed 21 January 2012

Second year in a row staying here in an Urbania suite, kind of their boutique/suite hotel within the hotel. Perfect for ou needs. 4 of us with kids and the expensive room gives us enough space. Also nice that the bedroom as a king for the parents and a double for the kids. Room design is modern and tasteful, and housekeeping one of the best I've seen. Spotless. The Red Lounge exclusive for Urbania guests is also cool with the nice complimentary breakfast (although staff could replenish the dishes more regularly). Finally, location was great for us. Although not in Québec City proper, it is right smack in between Ancienne-Lorette, Cap-Rouge and Québec, all places where the family members we visit live. So, kind of our base station there!

Room Tip: In Urbania, ask for 2nd or 3rd floor to reduce parking lot noise, although not excessive. And the el...
See more room tips
  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank steilkurve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, 3 February 2012
Good morning, On behalf of the General Manager and the entire team of the Chateau Bonne Entente, we would like to thank you for your wonderful review. Your comments are a source of motivation for us. Be assure that a follow-up was done as soon we received your comment about the replenish of the dishes in the Living Rouge. We look forward to seeing you soon. Have a great day. Pascale Banville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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590 reviews from our community

Traveller rating
    372
    107
    72
    24
    15
See reviews for
122
270
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109
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 1 January 2012

This was possibly the worst stay I have ever had at any hotel in the world. The room I was given was right at the top of the stairs where much of the traffic passes by. With paper thin walls, it was not very pleasant to get woken up several times by people going down the hallway or kids running around. The hotel also happened to have a party which loud music blasted until 3 am. The room was shaking from the music and all you could hear was the party, even with the tv on full blast. In addition to this, paying 12-20 dollars a day in parking and not having any privacy in the bathroom, I would have been better off at a motel 6. I was so upset with my stay here that I will not hesitate to write several bad reviews about it. Beware, although this place may look nice from the outside, the actual hotel is a nightmare.

Room Tip: Do not stay here if you are sensitive to noise from other rooms or the hallway, you will never have...
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  • Stayed January 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
8 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange, California
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 30 October 2011

Our group ended our cruise by spending one night in Quebec City at this hotel. It was about 8 miles out of the old town, but three malls within 5 minutes from it that the hotel provides a ride to. The hotel grounds were very beautiful with lots of water features. The inside was nice with a bar and and dining room. I would not recommend the resturant though as we waited over an hour for our order. The rooms were the best part. They were spacious with a large bathroom. The beds had down mattress covers with down comforters and lots of down pillows. The bathroom had a large jacuzzi tub with a flat screen tv in the mirror in front of the tub. Nice toiletries and linens. The was an expresso coffee maker in the room. We were not there long enough to experience the service other than the driver who took us to the malls. He was exceptionally nice. This was definately my best nights sleep in 10 days. I would recommend this highly to anyone in this area.

  • Stayed October 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bella l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, 1 November 2011
On behalf of the General Manager, Alain April, and the entire team of the Chateau Bonne Entente, we would like to thank you for this wonderful review.

Your kind words will go a long way to validate their hard work and inspire them to continue on in their quest to provide the quality customer service our guest expect and deserve.

We apologize for the delay at the MC Lounge. However, in order to take actions, we need more details. May I ask you if you were part of the group who arrived at 10 pm due to an airline flight cancelation? If so, we had to reopen the kitchen to serve the group, it might explain the delay. Based on this particular circumstance, we hope that you will give us another chance .

Thank you again and we look forward to seeing you again.

Pascale Banville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
70 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 1 October 2011

This hotel is a class act. Not in the old town, but fantastic rooms, service and breakfast. I will only be staying here moving forward, as I go to QC about 3 times a year. Internet included and breakfast too for our corporate rate. Very friendly and helpful staff

  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bergmaninCDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
2 reviews
5 of 5 bubbles Reviewed 19 September 2011

Everything positive about this hotel has been said in the other reviews, so I will just add that if you appreciate good service (something that seems to be going the way of the dodo bird), this is the place you want to go. My only quibble with one of the other reviews is that downtown "is about 15 minutes away." Yeah, maybe if you have a private jet! Quebec City is still a relatively small town and there are no inter-city arteries without plenty of traffic lights, so allow yourself at least a half an hour.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank WIlliam155032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le Bonne Entente

Property: Hotel Le Bonne Entente
Address: 3400 Chemin Sainte-Foy, Quebec City, Quebec G1X 1S6, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Quebec City
#6 Luxury Hotel in Quebec City
#15 Business Hotel in Quebec City
#20 Romantic Hotel in Quebec City
#22 Family Hotel in Quebec City
Price range (per night): RM505 - RM854
Hotel Class:4.5 star — Hotel Le Bonne Entente 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
The Hotel Le Bonne Entente, an elegant five-star, four-diamond located in the Business District, allows you to discover Quebec City and major attractions. The hotel will enchant you with its gardens, beautifully landscaped, swimming pool, fitness, jacuzzi open year round and Amerispa. The hotel is only 5 minutes from the airport, near Old Quebec City, and within close proximity to the museum, theatre, golf La Tempête, and skiing. Shuttle service available, reservation is necessary, contact reception for schedule and rates. ... more   less 
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Also Known As:
Chateau Bonne Entente Hotel Quebec City
Chateau Bonne Entente Sainte Foy

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