Great Spot in Valle de Guadalupe, Super friendly staff Natalia checked us in and explained the Hotel to us. It was only a quick stopover on the way back to San Diego, buy we will definitely be back. The Food was great and we loved the wines from the Hotels own Vineyard…. the transport situation could be Improved
Dear Raeuber
Thank you for the great review, we are thrilled that you enjoyed your stay with us, we are working on the transportation issue and would love to show you our Improved efforts,please visit again soon.
Saludos cordiales
Everyone was supper attentive as we got there they truly make you feel one of a kind (at 3k usd a night ) you would spect that, for dinner we want it to try their wine “pictograma” and it was a religious experience.
We felt the food would be great too, sadly no!
They had only 6 items in the menu and we want it the rib eye steak at 250 usd for less than a pound. We order as an appetizer the “cheese platter “ the presentation was sad at best 12 slices of cheese 3 pieces of toast and 12 rotten grapes (cotsco has better presentation than this expensive worthless dish that threw us off and ended up leaving a horrible culinary rotten taste in our mouth I would stay there, but will stray away from their restaurant……. Did I mention the views of The Valley and superb wine? And that’s it and that’s all …..
Dear Alejandro
Thank you for taking the time to let us have your feedback. Great to hear that you enjoyed our attentive service and your Villa with superb Valle de Guadalupe views , we are thrilled to hear that you also liked our Pictograma Wine offerings.
Sorry to hear that our Food and Beverage offer did not meet your expectations we will definitely work on that.
I can assure you that on your next visit will get that right too, looking forward to welcome you back to Veya Valle de Guadalupe in the not to distant future.
Saludos cordiales
the overall stay was just as beautiful as expected. the villas and overall property is stunning. we stayed in the serenity pool villa and it was exactly that. with a wonderful sunset view. we were celebrating our anniversary and they made sure to make us feel special! looking forward to returning again soon.
we also had lunch in their restaurant — delicious!
only note was the adjustment to being shuttled in a golf cart from place to place. the hotel is perched on a hill top with great views, be prepared to bring your sneakers if you plan to walk about the property.
Dear Ms Barbz,
We are thrilled to know that you enjoyed your anniversary celebration while staying at our serenity pool villa and that you had the opportunity to see the beautiful sunset of Valle de Guadalupe!
Thank you much for your wonderful comments about the restaurant we have shared them with our Kitchen staff. We hope to welcome you back soon !
Regards,
Sonia Collazos
The room was one of the most beautiful spaces I’ve ever been in. I absolutely loved the firmness of the mattress and one of my favorite features was the ability to walk from the shower to the hot tub and back. I also loved the privacy. But above all the staff was very calm, inviting and extremely accommodating. Luis was one of the best parts of my entire stay!!!
I’m obsessed with geometric shapes and natural design. The whole place felt complete and calming.
I was attending a wedding at another villa and the transportation was a little difficult to manage but everything ended up working out okay.
The only suggestion I would have would be possibly paving the steep hill that leads to the main reception area a little smoother, going up or down while walking or on the carts was extremely nerve wracking.
Dear Ms Amberc,
It is a great pleasure to hear that you loved the privacy of our villas, the mattress and bathroom. Thank you so much for your wonderful comments about Luis and our staff, we have share this information with them. On the other hand, we appreciate your feedback regarding the steep hill to the main Lobby, we will take this comment for future projects.
Once again, Ms Amber, we are thrilled to hear that you enjoyed your stay with us, and we hope to welcome you in the future!
Regards,
Sonia Collazos
Our experience was epic! The hotel is gorgeous, and the rooms are stunning. We tried hydrotherapy and the couples massage and both did not disappoint. Breakfast buffet was fantastic and we met the manager at Thomas who greeted and treated us so well. We are definitely coming back as this was one of the most amazing and relaxing getaways from San Diego. Isaac on the front desk was absolutely wonderful as he had tour with us the entire property and knew every corner of it which made us feel very welcome
Dear Ms Talaa812,
Thank you so much for your wonderful comments about your stay, the spa service, breakfast and our villas. We are thrilled to hear that you loved the service from Isaac at the front desk and Thomas our General Manager.
We hope to welcome you back soon!
Regards,
Sonia Collazos
