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“Good location, restaurants and beach on hand but room was tired”

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Hillarys Harbour Resort
Ranked #1 of 1 Hotels in Hillarys
Reviewed 12 February 2017

Having heard so much about Hillarys via friends we were a little underwhelmed when we went in to our apartment. It was colourless and lacked the wow factor we were expecting. It had everything that was needed but it just all needed updating, especially the bathroom. What had once been a jacuzzi bath didn't work and really just formed the base for the shower. A shower screen would have been better than a curtain which blew around when the bedroom window was open. There was no air con in the bedroom and the air con in the lounge never seemed to reach the bedroom therefore we had to sleep with the window open, with a car park outside evening revellers shouting on there way home or workers etc arriving early often disturbed our sleep. The bedroom was only small so we had to store our suitcases in the lounge behind the sofa, and although the wardrobe had 4 small shelves a chest of drawers would have been useful especially if you are staying for a number of weeks as we were. The big plus point is the location, five minutes walk to the beach and the same to a good selection of restaurants, take outs and shops.

Room Tip: 3rd floor rooms have sunnier balconies, much more open also better view over the tree tops in the ca...
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  • Stayed: January 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank cjkj3246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie B, General Manager at Hillarys Harbour Resort, responded to this reviewResponded 17 February 2017

Dear Guest,

Thank you for your review. Although disappointed reading you were underwhelmed, we as a team work daily to produce the best possible product and service.

On discussion of your review with our owner, I am delighted to announce that we are moving forward with our renovation program.

We would love the opportunity to welcome you back to the Resort once the apartments have been completed.

Again, thank you again for taking the time to post your review and we look forward to welcoming you back in the near future.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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26 - 30 of 197 reviews

Reviewed 27 January 2017

I love the location, it's perfect if you don't want to drive anywhere as surrounding by lots of places to eat and touristy shops but no supermarket which is only a 10 minute drive away. Also there is a nice safe little beach area too. The apartments have everything you need and are spacious, clean and comfortable. The amenities include a great pool and BBQ area. The staff are great very friendly and helpful from housekeeping to reception. My only gripe is please add a mirror over the desk area in the lounge so not to clog up the bathroom when getting ready. Will definitely be back again

  • Stayed: December 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie B, General Manager at Hillarys Harbour Resort, responded to this reviewResponded 30 January 2017

Dear Guest

Glad you arrived home safe and sound after your recent holiday with us here at Hillarys Harbour Resort. Thank you for taking the time to post your review.

We are in the perfect holiday location in Hillarys Marina with the popular Sorrento Quay next door. Coles is 5 minutes just north of us or Westfield Whitford City is approximately 8 minutes from us.

I will certainly pass your feedback onto the team as we are extremely lucky to have a very experienced and knowledgeable team.

We look forward to welcoming you back to the Resort for another sunny Perth holiday.

Kind regards

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Reviewed 25 January 2017 via mobile

We stayed for roughly 2 weeks in a 3BR apartment. The rooms were really well kept, clean and tidy with everything you need to live away from home.

The beds are comfortable, new washing machine, dryer and TV's. Kitchen had everything you need. The AC worked well and kept the apartment at a reasonable, comfortable temperature.

The blinds don't do much and probably need to be upgraded to blockout or similar. This was our only complaint if you would call it that.

The complex facilities are also good, nice pool and undercover parking.

The access to Hillarys Boat Harbour is just sensational. To have dozens of restaurants and takeaways at your front door is the best. To have a safe swimming area for the kids and to be able to kick back and watch them is so good.

There is certainly a lot to do if you choose to stay here. The Aquarium is the 10th biggest in the world and is impressive, the Harbour and walking areas are excellent, you have access to bus and trains to the city of Perth and plenty to see and do.

All in all we would certainly choose to stay at Hillarys again, and rate it highly amongst the family friendly places we have stayed.

Stayed: January 2017, travelled with family
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie B, General Manager at Hillarys Harbour Resort, responded to this reviewResponded 26 January 2017

Dear Guest,

Thank you for taking the time to post your review of your recent stay here with us whilst in Perth.

Feedback is vital for us as a team and we very much appreciate the above. I have noted the comment regarding the blinds and will look into this.

I do trust you enjoyed this fabulous family area and we look forward to welcoming you back again soon.

Kind regards

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Reviewed 18 January 2017

Stayed here with the wife, totally chilled. Great views, relaxing and beautiful view of the harbour. Friendly staff who
knew the area and offered advice on restaurants. The rooms were spacious and clean with a balcony to look out from. All good, thanks.

Stayed: February 2016
Thank joe b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie B, General Manager at Hillarys Harbour Resort, responded to this reviewResponded 19 January 2017

Dear guest,

Thank you for taking the time to post your review of your recent stay here with us at Hillarys Harbour Resort.

I am delighted to read you had such a relaxing and comfortable stay. Our ultimate aim each day as a team is to provide the best possible product and service and to ensure we exceed all guests expectations.

Again, thank you for choosing Hillarys Harbour Resort and we look forward to welcoming you back soon.

Kind regards

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Reviewed 17 January 2017

People think we are crazy as we only live 19 Klm from this Resort but we stayed last year and 11 days this year did not move the car once just relaxed with the Grandchildren. We booked a budget room , but still received a clean tidy and relaxing welcome as normal. As a return guest they always remember the bottle of wine to enjoy on arrival.

Look forward to returning again next year .

Thank you to the lovely staff and Management

Room Tip: Depends on your budget as to the location of the room
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  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Service
Thank jannine495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie B, General Manager at Hillarys Harbour Resort, responded to this reviewResponded 19 January 2017

Dear Guest,

Thank you for taking the time to post your review.

Again, it was wonderful to be able to welcome you back and enjoy this magical part of Perth even though you are local, when you here it seems you are miles away.

I will be certain to share your review with the team as this is so rewarding when we are able to welcome return guests like yourself.

We look forward to welcoming you again for the Christmas break this year.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hillarys Harbour Resort

Address: 68 Southside Dr | Hillarys Boat Harbour, Hillarys, Joondalup, Western Australia 6025, Australia
Region: Australia > Western Australia > Greater Perth > Joondalup > Hillarys
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hillarys
Price Range: RM 530 - RM 733 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hillarys Harbour Resort 4*
Number of rooms: 34
Official Description (provided by the hotel):
1,2 and 3 bedroom fully self contained apartments.The 2 and 3 bedroom apartments have two ensuites. ... more   less 
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Also Known As:
Hillarys Harbour Resort Apartments Hotel Hillarys
Hillarys Harbour Perth

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