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Hillarys Harbour Resort
Ranked #1 of 1 Hotels in Hillarys
Reviewed 28 March 2017

We have stayed at Hillarys a number of times and it is our first choice for accommodation in the Perth area. Superbly located, quiet with everything you want close by. The appartments are spacious and are about to be refurbished. They were built 20 years ago. Delightful staff and well managed. Another most enjoyable stay, this time just 6 nights.

Room Tip: Best on third floor for balcony views
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  • Stayed: March 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie B, General Manager at Hillarys Harbour Resort, responded to this reviewResponded 31 March 2017

Dear Guest,

Thank you for your review of your recent stay with us. It was fantastic to be able to welcome you back again.

It is always rewarding for the team when we welcome return guests as we know then we've achieved our ultimate goal of guests being comfortable and enjoying their stay.

We look forward to welcoming you back soon

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 - 23 of 194 reviews

Reviewed 26 March 2017 via mobile

The good:
- lots of facilities at hand- washing machine, dishwasher, hair dryer
- great location
- service - awesome staff

The bad:
- our room smelt like old cigarette smoke, couldn't change the room we were in due to the place being booked out. Made me feel sick.
- wifi advertised wasn't accessible due to lack of connectivity and slow speeds. Shame because I had so much work to do on my laptop.
- let staff know. They couldn't fix Internet or help the smell of the room, even when perfume scents were used. We were offered no type of reimbursement or apology. Disappointing.

We were actually quite shocked with how expensive the stay was given the quality of the room. We didn't get what was advertised - non smoking rooms and wifi

Stayed: March 2017, travelled as a couple
Thank Armadillo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie B, General Manager at Hillarys Harbour Resort, responded to this reviewResponded 28 March 2017

Dear Guest

Thank you for your time on the phone earlier regarding your review of your recent stay with us over the weekend.

As discussed without guest feedback we cannot achieve our ultimate goal of exceeding all guest expectations and ensuring all guests enjoy their stay.

I have since inspected the apartment and can assure you there is no cigarette smell in the apartment.

With regards to the WIFI access, your apartment was located right outside the antenna and I can only suggest there was a problem with signal between the exchange and us here in the Harbour at that time. Again I do apologise and as discussed we are currently working on upgrading to fibre optic WIFI.

Again, I do hope that we are able to welcome you again soon

Kind regards

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Reviewed 25 February 2017 via mobile

Great location right at Hillary's Boat Harbour, close to shops and restaurants and quite easy to get to. Apartments were clean and neat with great balcony overlooking boats and ocean. A little dated but well maintained. Underground parking was good and front desk staff were excellent.

Stayed: February 2017, travelled on business
Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie B, General Manager at Hillarys Harbour Resort, responded to this reviewResponded 27 February 2017

Dear Guest,

Thank you for taking the time to post your review and glad that your Conference Group enjoyed the Resort and the Harbour.

Located in the Marina we are perfectly located for the Function venues AQWA, The Breakwater and the Hillarys Yacht Club.

I will be certain to ensure your feedback is reported back to all of our staff, as we as a team each day strive to produce the best possible product and service.

We look forward to welcoming you again soon.

Kind regards

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Reviewed 14 February 2017

A 20 minute ride from Perth Airport took us to our apartment. We had the beach right along side us along with the boat harbour. The ferry to Rottnest Island was next door to us along with the Pier with an incredible choice of restaurants and cafe's available.

The apartments had secure parking underneath, with access to an outdoor pool with a BBQ and tables. Rooms were generous in size with great kitchen amenities. Our two bedroom had ensuite bathrooms to both the main bedroom as well as the bedrooms with 2 singles. With a dishwasher and washing machine included in the unit, we remained relaxed from duties and went home with clean clothes ready to pack into drawers.

While there were numerous apartments there was very little noise evident.

  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Pathfinder101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie B, General Manager at Hillarys Harbour Resort, responded to this reviewResponded 17 February 2017

Dear Guest

Fantastic to read you enjoyed your recent stay with us here at Hillarys Harbour Resort.

Our apartments are extremely spacious for hotel accommodation and we really are a home away from home.

We have the most perfect spot in the Hillarys Marina just 20 minutes north of the Perth CBD and right next door to the Sorrento Quay with an array of shops cafes, and restaurants to enjoy.

In a nutshell you have summed us up perfectly.

Thank you again and we look forward to welcoming you back in the near future.

Kind regards

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Reviewed 12 February 2017

Having heard so much about Hillarys via friends we were a little underwhelmed when we went in to our apartment. It was colourless and lacked the wow factor we were expecting. It had everything that was needed but it just all needed updating, especially the bathroom. What had once been a jacuzzi bath didn't work and really just formed the base for the shower. A shower screen would have been better than a curtain which blew around when the bedroom window was open. There was no air con in the bedroom and the air con in the lounge never seemed to reach the bedroom therefore we had to sleep with the window open, with a car park outside evening revellers shouting on there way home or workers etc arriving early often disturbed our sleep. The bedroom was only small so we had to store our suitcases in the lounge behind the sofa, and although the wardrobe had 4 small shelves a chest of drawers would have been useful especially if you are staying for a number of weeks as we were. The big plus point is the location, five minutes walk to the beach and the same to a good selection of restaurants, take outs and shops.

Room Tip: 3rd floor rooms have sunnier balconies, much more open also better view over the tree tops in the ca...
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  • Stayed: January 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank cjkj3246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robbie B, General Manager at Hillarys Harbour Resort, responded to this reviewResponded 17 February 2017

Dear Guest,

Thank you for your review. Although disappointed reading you were underwhelmed, we as a team work daily to produce the best possible product and service.

On discussion of your review with our owner, I am delighted to announce that we are moving forward with our renovation program.

We would love the opportunity to welcome you back to the Resort once the apartments have been completed.

Again, thank you again for taking the time to post your review and we look forward to welcoming you back in the near future.

Kind regards

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Additional Information about Hillarys Harbour Resort

Address: 68 Southside Dr | Hillarys Boat Harbour, Hillarys, Joondalup, Western Australia 6025, Australia
Region: Australia > Western Australia > Greater Perth > Joondalup > Hillarys
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hillarys
Price Range: RM534 - RM875 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hillarys Harbour Resort 4*
Number of rooms: 34
Official Description (provided by the hotel):
1,2 and 3 bedroom fully self contained apartments.The 2 and 3 bedroom apartments have two ensuites. ... more   less 
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Also Known As:
Hillarys Harbour Resort Apartments Hotel Hillarys
Hillarys Harbour Perth

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