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22 - 27 of 78 reviews
Reviewed 1 December 2017 via mobile

Almost ruined our vacation mode. Bad customer service, no welcome by receptionist. They couldn't communicate well. Jacuzzi out of service. Rude. End up cancelled booking and had to travel to Suria hot spring. Stayed there by pay more.

Date of stay: November 2017
Trip type: Travelled with friends
Thank 769shrees
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
eRYAbySURIA, Guest Service Executive at eRYAbySURIA Janda Baik, responded to this reviewResponded 30 September 2018

Dear Shree S,
Thank you for taking time to share your feedback as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We personally apologies on behalf of our staff. We aim to improve our personnel competency levels from time to time. We do take serious note of your feedback and shall undertake to upgrade our customer service. Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated. We hope we will have another chance to welcome you back to our resort one day.
Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

Fresh air, nice green view spacious room simple but tasty asean breakfast menu and good internet connection. Strategically located near to riverside and close to a variety of restaurants along the way within 5km radius. Expect quiet and peaceful nite with the songs of the birds and the likes as if you are entering the animal planet.

Date of stay: November 2017
Trip type: Travelled on business
Thank farida_abdkadir
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
eRYAbySURIA, Manager at eRYAbySURIA Janda Baik, responded to this reviewResponded 27 September 2018

Dear Farida_Abdkadir,
Thank you for taking the time to write us a review and for your positive comments and compliments.
We are delighted to hear of your wonderful experience with us and how the facilities and comforts provided met your expectations. On behalf of the eRYA by SURIA Janda Baik team, we would like to express our gratitude for your feedback and compliments.
We hope to see you again soon!
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

Good & clean room with hot shower & aircond. Hotel like room instead of village chalet - nice comfortable place. Has all the needs for small family with young kids. Not much facility available in the hotel, but plenty nearby. Breakfast choice is limited but tasty malay food, cereal and bread. Good value for money.

Date of stay: August 2017
Trip type: Travelled with family
Thank wansyahrulw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
eRYAbySURIA, Manager at eRYAbySURIA Janda Baik, responded to this reviewResponded 27 September 2018

Dear Mr Wan Syahrul,
Thank you for taking the time to review your eRYA by SURIA Janda Baik experience. It is always a pleasure to hear that our guests had an enjoyable stay with us. We are delighted that our services and facilities met your every expectation. We take pride and are grateful for your positive feedback.
We hope that you will return for another stay with us soon.
Best regards

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Reviewed 6 June 2017

Great scenery and kids had fun splashing water at the river located behind the hotel. Yes, It is only walking distance to the clear water...Unfortunately, hard to find food for our dinner...have to take a long way drive out to Bukit Tinggi for Chinese food restaurant as now is Malay fasting month.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank michellebong90
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
eRYAbySURIA, Manager at eRYAbySURIA Janda Baik, responded to this reviewResponded 27 September 2018

Dear Michellebong90’,
We are happy to hear that you had a very positive experience staying with us and would like to thank you for taking the time to write a review. It is our commitment and pleasure to ensure that each and every guest enjoys their stay at the eRYA by SURIA Janda Baik. Nothing is more rewarding than receiving a warm and generous feedback.
We hope to have the opportunity to welcome you again in the future.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2017 via mobile

The moment we arrived,
No one at the reception. We were struggle searching for the receptionist and nearly knocking visitors room. No calling system such as bell etc.
Luckily there were another visitors passed by, they showed us the workers room.
We have to wake the worker up from sleep.
He asked us "have you done the booking?"
We replied yes via online booking.
Without having any checking system online, he asked for new payment.
After some arguing. He agreed to keep our booking resit and claim will contact us later if we are really not paying.

Room = dusty floor, we found a dustbin on the TV cabinet. Dusty blanket. We have to wipe it off before sleep. Dusty toilet, we found a screwdriver in the sink.

No mineral water or cattle provided.

Not recommended at all.

Date of stay: April 2017
Trip type: Travelled as a couple
6  Thank Siti S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
eRYAbySURIA, Manager at eRYAbySURIA Janda Baik, responded to this reviewResponded 27 September 2018

Dear Mrs. Siti Nursyamimi,
Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations.
We are pleased to note that the issues that you raised about cleanliness have been addressed with our team members and Management and we truly appreciate your effort in alerting us to them.
We hope to have a second chance to serve you.
Thank you.

Best regards.
.

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