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“Worst and most expensive Hotel I have ever been to” 1 of 5 bubbles
Review of Seri Pengantin Resort

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Seri Pengantin Resort
Ranked #2 of 2 Hotels in Janda Baik
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
“Worst and most expensive Hotel I have ever been to”
1 of 5 bubbles Reviewed 9 April 2013

Pls do not let the photos fool you. the hotel is so run down. From the outside it looks ok, but once you step in it was a nightmare. The front office was run by foreign workers. The owner was an elderly lady who came in to attend to me. My office had a weekend trip for our family & friends to Janda Baik. We had booked almost 10 rooms and all are paid for, except for 1 room which was booked last minute. she would give me the room keys because of the 1 room not paid yet. OMG !! we had paid almost RM2K plus, what is RM100 plus ??? She was very unfriendly & rude. For the price i paid it was actually a rip off. The room was so smelly of old upholstery & furniture. The air cond cannot be on or off. once its on, its on forever. there is no temperature control or on or off switch. The air cond was not working well. quite warm. They had a fan in room - thank god, but the fan controller was sp flimsy that it almost fell off. The TV did not work. Spoil TV. The bathroom... the water heater control fell off. unable to control the temperature. The swimming pool was green in colour... full of moss... what kinda of resort is this. I was definitely ripped off for the price i paid. Very dissapointing. The service sucks !!!!

Room Tip: Nothing is good in this resort !!!
See more room tips
  • Stayed April 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
13 Thank Travelling_Lady88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frequent_Flyers777, Manager at Seri Pengantin Resort, responded to this review, 17 February 2015
Warm greetings from Seri Pengantin Resort, Janda Baik, Pahang.

We thank you for staying with us and taking the time to share your experience.

We regret to note that your stay was less than satisfactory. All of your constructive comments have been shared with the team.

We understand your impression about the hotel has been marred but we sincerely hope you would give us an opportunity to make amends and let us welcome you back.

Once again, thank you for your invaluable feedback and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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33 reviews from our community

Traveller rating
    5
    5
    5
    6
    12
See reviews for
17
5
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3
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Shah Alam, Malaysia
1 review
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 29 January 2013

We booked this so called RESORT for some gathering with friends. At first we thought this place will be like some "back to nature resort" as we can see from the website. But to tell the truth its far from reality. It was a nightmare for all of us. Check in time is 3.00pm and not negotiable. No ample parking space (maybe one room one mini car). There's nothing impressive upon arrival except for aged signage and some wooden benches that greet us. No warmth greetings from the management except for the undermining look upon us.

Check in done, we have to go alone to our rooms with no guidance. Along the way it was like we are entering an abonded prison. No tiles along the way, just a raw hard cement with some unfinished cement brick wall that split your front door room and the 'orchard' in front. Even at the end of the road, the wall is just a row of painted ZINK!! It will be nicer if they can complete the wall or just leave it open so we can enter into the orchard and eat some fruits rather than they put in into that way! It's not even a clay brown colored brick!

Upon entering our rooms, it smells so bad with the wet carpet in front of the bathroom. They called this as SUITE? Maybe they just put the name without knowing how to differentiate between SUITE and ROOM or even between RESORT and MOTEL!! The room has nothing to be proud of. If you are in honeymoon, forget this place, it will turn you down. The mirror on the wall is some cheap mirror that they just nailed it, the other furniture is like you take it from some yardsale. The TV? Its a box with not so clear moving colored picture on that. The aircond? It a wild monster which outhale some cold air, BUT with no remote control and you just cant control it. Not to mentioned some cracks here and there in the room, luckily we are not burried alive.

Oh ya the fishpond? Ok that's a plus. But no kap or koi, just some grey colored river fish. The river? It was not meant to be a river but more like a natural smelly drain, and no fishing, no swimming, no BBQ at the riverside, no no no no (there is a notice in front of the reception with so much NO, DILARANG, TIDAK DIBENARKAN).The surrounding view was not so impressive, its more like a wild jungle rather than a garden. Back to nature huh?

The other things to be noted is on the service. It was TERRIBLE! As i've mentioned earlier, the greeting was bad, so do the inhouse service. The staff was not friendly, so do the MANAGER (I guess so from his/her bossy face - you know who you are!). Well we have to remember that we are living in prison, so we have to be back by 11PM! (and maybe we have to sleep by 12am or they will turn off your light?) Otherwise, you'll stay outside with monkeys and boars because they will close the gate at 11pm with no guard? With no easy access to outside world, no cafe or restaurant inside the RESORT and no other entertainment or even a spot for lovely honeymoon couple, this is PRISON!!

Ok thankfully we are only there for 1 night only. Upon check out, the so called MANAGER said there was a complaint that we stay for more than 10 ppl in a single room. WTF are you old man!! We booked for 2 rooms and only with 2 cars and not even close to 10 person!! Is this how you treated your GUEST?? You're very wrong if you thought we are some bunch of teenagers because in anytime we can pay for all rooms if we need to. That was very TERRIBLE and UPSET!

Overall, it was very BAD EXPERIENCE with this MOTEL!

  • Stayed January 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
24 Thank AHN13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Janda Baik hotels

Kuala Lumpur, Malaysia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 27 December 2012

Lucky us that our room was ready by the time we arrived. It was ok..nothing to shout about, looks exactly as per pictures featured in the net. We loved the garden and route to the river. some section are properly maintained while some are poorly maintained. i experienced the same encounter with the rest of travellers whereby we wanted to adjust our aircond but the staff insisted on coming into our room and do it instead of giving us the remote control. it's downright ridiculous. Come on!? breakfast is prepared by a cafe called Kopi n Kraf which is 5 minutes away from the resort. the food was so so but the murtabak was marvelous.

  • Stayed December 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank theV0ice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ipoh
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 5 December 2012

The resort was immersed in lush greenery , peaceful and appears to be reasonable maintained in term so of cleanliness, with the exception of the common toilets at ground floor. The location near the river, the fish pond are some unique attractions. We also like the room balcony that oversees the fish pond and greenery.

However, regret to note that the resort facilities was rather poorly maintained as there were wall cracks, holes in the linen and missing air con controllers.

The food cafe served by the cafe was good, and we enjoyed the music played.

The worst aspect of this resort was the lack of service and inflexibility of the management. During our stay, it felt more like being in a boot camp rather than a resort.

For example, additional amenities were requested, however, staff on stand-by were not able to assist as he had no key to the store. We were made to wait for an hour to received what we requested. What happened if it was an emergency and the standing staff had no ability to provide assistance?

We were also not allowed to draw the curtains or change the aircon settings, and the reason given by management was the curtains rails will break/stuck and the aircon wont be cool if we change the settings. We found this treatment by the management very bizarre.

And when contacted the management to give our feedback, as guests to this resort, instead of show initiative to meeting our requirements and address our concerns, we were questioned and scolded for complaining. What kind of resort management reprimand their guests?

Through out our stay there, we received no greeting whatsoever from the staff to welcome or thank us.

While the setting of the resort seem to be appropriate, the lack of service and poor attitude shown by the managers during our stay was a big let down, contrast to the attitude by the reservation staff.

Overall, this resort definitely has lost its lustre and glory since its commencement in 2005.

  • Stayed December 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Chin666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frequent_Flyers777, Manager at Seri Pengantin Resort, responded to this review, 6 December 2012
Warm greetings from Seri Pengantin Resort, Janda Baik, Pahang.

We thank you very much for your support and it is indeed a delight to know that you love the natural surrounding areas, the peaceful environment at the resort and our food served at the cafe.

In regards to your recent comment on amenities, we'd like you to know that Seri Pengantin Resort is a small resort. Thus, some of our services & facilities offered here in the resort are very limited.
In your recent case, we'd like you to know that we have placed an information booklet & also a note at the back of the main door of each of every guest rooms, informing our guests that our housekeeping service is available from 10am till 6pm daily.

As per my understanding, we have provide 2 sets of bath towels in your room. However, according to you that this is insufficient and requested an extra of 5 sets of bath towels to be sent to your room. Note that this request was made after 6pm & by then our housekeeping department has already closed. One of our stand-by staff who attended to your inquiry was away on her meal break. She has informed you that she will be coming back to the resort in an hour to provide the towels you have requested. We regret to note that this arrangement however, was not up to your expectation. Two of your guests in your group, Ms, Sally & the male guest who witness this incident came to the reception later and apologize on behalf of your company for the verbal abuse & accusations made by you on our staff.

On a side note, in case of any other emergency, rest assured that we are always on stand by to assist you and will give our best to make your stay comfortable at the resort.

As for your other constructive comments, rest assured that these have been shared with the management team and will be viewed seriously.

We understand your impression about our resort has been marred but we sincerely hope you would give us an opportunity to make amends and let us welcome you back.

Once again, thank you for your invaluable feedback and look forward to your next visit.

best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandar Baru Bangi, Malaysia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 2 December 2012

The room was not clean..although we were staying in a so called suite..no coordination between the resort with cafe operator...we have to get into the kitchen to get our food..not well organised..not properly planned...the cafe too small to accommodate resort's guests..

  • Stayed December 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank rozita4342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frequent_Flyers777, Manager at Seri Pengantin Resort, responded to this review, 3 December 2012
Warm greetings from Seri Pengantin Resort, Janda Baik, Pahang.

We thank you for staying with us and taking the time to share your experience.

We take great pride in offering the best for all our suites and always make sure that the suites are well clean & taken care off. However, your comment on TA came as a surprise to us as we received no complains from you during your stay. Since there were no complain made during your stay, we are unable to do much for you. It will be great if you could inform us about your room condition during you stay, so that we could do the necessary cleaning for you. Nevertheless, we regret to note that your suite was less than satisfactory. All of your constructive comments have been shared with the housekeeping team.

We would also like you to know that both Seri Pengantin Resort & Kopi N Kraf Cafe (which is managed by different operator) are teaming up together to provide a unique dining experience for our resort guests. This cafe was build to provide an additional income to the Orphanage home which is located nearby to the cafe. We are glad to inform that the cost of breakfast that was included in your room rate will be proceed to the orphanage home.
In regards to your recent experience,we have forwarded your feedback to the cafe for future improvement.

We understand your impression about our resort & the cafe has been marred but we sincerely hope you would give us an opportunity to make amends and let us welcome you back.

Once again, thank you for your invaluable feedback and look forward to your next visit.

best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seri Pengantin Resort

Property: Seri Pengantin Resort
Address: Lot 686 Kg. Sum-Sum Hilir, Janda Baik, Bentong 28750, Malaysia
Region: Malaysia > Pahang > Bentong > Janda Baik
Amenities:
Free Breakfast Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Janda Baik
Price range (per night): RM154 - RM437
Hotel Class:3 star — Seri Pengantin Resort 3*
Number of rooms: 23
Official Description (provided by the hotel):
The resort is located 45 minutes drive up-north from Kuala Lumpur. Perfectly located in a quaint & serene setting of Janda Baik, Pahang, the resort is a perfect base for all types of travelers who wish to have a great escape from the bustling city lives. You will get an opportunity to stay in the typical Malaysian style rooms and suites which are surrounded by beautiful lush tropical gardens, stone statue fountains, waterfalls, fish ponds and the beautiful verandahs. To relax, dip in the large swimming pool, retreat at the Di Hilir Brasserie or enjoy the traditional massage. The nearby attractions include Genting Highland, Colmar Tropicale Bukit Tinggi Resort, Pulau Santap, Ulu Tampit Waterfall, Mount Nuang, Orang Asli Museum (The Aborigines Museum), Lentang Forest Recreational Park and Elephant Conservation Center in Kuala Gandah. Whether you’re holding a private business meeting or planning for a romantic getaway, Seri Pengantin Resort is definitely the right choice for you. ... more   less 
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Also Known As:
Seri Pengantin Hotel Janda Baik
Seri Pengantin Resort Janda Baik, Asia

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