We booked to stay at this hotel because of the orang utan island attraction. On arrival we were informed that orang utan island was closed due to the lake water level being too low. We were then informed that the bar (as advertised on the web site) was also closed. Obviously we were very disappointed. We checked in and were shown to out "superior room". The room smelled very musty, the bathroom was filthy and the facilities were very poor. We had the impression that the hotel was in the process of closing down although on asking the staff they denied this. The resort is very big although the hotel only had about 30 guests that we could see. The breakfast was half buffet and half set breakfast. I work on the principle that if there is bread and eggs I can always make a breakfast. On this premis I ordered boiled eggs to go on toast. When the boiled eggs arrived i cracked them open to find they were as good as raw- need I say more about the skills of the chef. I feel extremely sorry for the waitresses and the reception staff who must consistantly take the punishment for this terrible hotel. These staff were extremely friendly and nice under very difficult circumstances. On check out we were presented with a voucher for a discount for our next visit- we will not be returning.
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- Also Known As:
- Bukit Merah Laketown Hotel Semanggol
- Bukit Merah Laketown Resort Perak/Semanggol, Malaysia