this is all the owner cares for. Of course you are in business to make profit but everything has limit and some balance
We are party of 3 (2 experienced divers and one snorkeler) and the main reason we did make reservation with this company because they had Manta point on itinerary for the day we wanted to dive. When already on the boat we learned that they picked up 2 people doing the introduction to diving and we were not going to Manta point. After some hard negotiation they made arrangement so we did go there.
The other thing is the equipment. The wet suite were tearing apart, but It was beyond just cosmetic "problems" Often it was safety hazard the first stage regular was leaking , one quite bit inexperienced diver at the first dive did find that her regulator was malfunctioning. Fortunately the crew on the boat was very good and did take care of the problem. On other BCD was the air connection leaking quite bit
One of diver from our group was diving with other company in Labuan Bajo so he can compare
The only positive was the crew on the boat particularly Max , the intern was very helpful and friendly Of course everybody can make own judgement, but it is very hard to recomand this company