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“Night from hell” 1 of 5 bubbles
Review of Residence Inn Spokane East Valley

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Residence Inn Spokane East Valley
Ranked #10 of 13 Hotels in Spokane Valley
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Night from hell”
1 of 5 bubbles Reviewed 18 October 2011

On Oct. 14th my family and I checked in to the Residence Inn in the East Valley. We had a two bedroom two bath unit with a kitchen. At 7:30 we experienced loud music, heavy foot traffic and loud voices above us. I contacted the front desk and was told a call would be made to the room. As I later found out a Bachelor & Bachlerette Party was taking place and the center of the activity was in the room directly above us. After the second call (an hour later) I was told this Marriott property had a strict "no party" policy and that if the problem didn't subside the police would be called and the guests would be evicted. After the third call I urged the staff to call the police as the noise was worse and getting louder. At 2 a.m. the party reached unbearable limits. We could plainly hear the shouting and a wrestling match was actually taking place in the room. The night auditor (the only hotel staff at the property) confided that the General Manager was called but nothing was going to be done since they were guests of hers. At 3 a.m. the noise finally died down and all members of the party returned to their rooms as I imagine the limits the human body can consume alcohol were finally reached. THIS WAS THE WORST NIGHT IN ANY LODGING I HAVE EVER EXPERIENCED!! The next day we were comped the nights lodging but I was a Zombie after 3 hours of sleep. I suggested to the assistant manager perhaps the next night should be thrown in as well. After talking to the General Manager this couldn't be done and they treated us like we imagined the whole thing. Repeated calls to the GM found her "in meetings". The assistant manager insisted that the Marriott Residence in is not a party motel. I suggested they clean up the pile of pink puke by the entrance to our wing (2 days old) least other guests get the wrong impression.

  • Stayed October 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Jeffrey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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153 reviews from our community

Traveller rating
    55
    53
    25
    13
    7
See reviews for
65
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31
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Vernon, Canada
Level Contributor
84 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed 17 October 2011

We recently stayed for 3 nights during the (Canadian) Thanksgiving weekend. This was our first visit to Spokane and we were quite impressed with the city. As is our usual habit, we picked this hotel based upon the reviews. Apart from the relatively good reviews, we were particularly interested in the fact that this hotel is idealy situated in the outskirts of Spokane and that Spokane's great hiking trail (Heritage Trail) can be accessed via the rear of the hotel grounds. The hotel is well sitiuated close to several shopping plazas and a large mall. There are many restaurant options both nearby and in the city of Spokane. Coeur d'Alene Idaho is only a 30 minute drive from the hotel. The hotel was clean and appears fairly new. We occupied a 1 bedroom suite with a well equipped kitchen, (full apartment sized fridge, a stove top (no oven), a good size microwave and a dishwasher). All plates, cuttlery, pots and pans were supplied. The living room and bedroom were supplied with flat screen tv's. I have read some comments regarding the beds. The hotel was relatively quiet. We found our bed comfortable but small. In all fairness, we are accustomed to a queen size bed. This is not a complaint. We were expecting a smaller bed.
We did not sample the breakfast during our stay. We did attempt to twice but the hotel was quite busy and there was just no place to sit in their breakfast area.
We found the staff very helpful and pleasant.
We have travelled to many places and stayed at several 4 and 5 star hotels in the past. We were very satisfied with our stay and we are already thinking of returning to Spokane and this hotel for another long weekend.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank VernonBirdman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level Contributor
112 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 25 September 2011

One of the best hotels I've stayed at recently. Spent a week at this hotel while in town for business. Hotel is in excellent condition, staff is friendly and accommodating, nice breakfast to get your day started. Will definitely stay again if I'm in the area.

  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank bigosfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Creston, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 September 2011

We needed to get away just for a break and, because I had a gift card for a Marriott Hotel, we chose the Residence Inn. Upon arrival, we were favourably impressed with the set up of the guest room/suite. An apartment size fridge, dishwasher, microwave and stove top elements were all available for meal preparation. The bedroom plus the sitting area each had a large flat screen TV. We arrived late in the evening and enjoyed the microwave popcorn that was provided in our guest room welcome basket. (The room coffee left much to be desired - stale?) There was plenty of seating room to enjoy the continental breakfast that was scrumptious, with lots of variety, from sausages and scrambled eggs to cold cereal, yogurt and an assortment of fruit. It would be a wonderful place to return with our children for a stay several days.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank gmkenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 25 August 2011

We did have a little mix-up at check-in. I had booked using an internet booking service, and the guy at the desk couldn't find my name. So I called the booking service and he told him to put my first name in first and voila! There I was. The front desk guy was helpful after that, but I think he could made a little more effort when I showed him my reservation on my blackberry. But other than that the room was great. And the breakfast was good too. Waffles, eggs, little potato pancakes, cereal, bagels, toast, juices, coffee etc. The ladies/girls who worked in the breakfast area were very friendly and helpful. My 13 year old son slept on the sleeper sofa and said that it was uncomfortable, but he slept fine.

  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DarcyMonroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Spokane East Valley

Property: Residence Inn Spokane East Valley
Address: 15915 E Indiana Ave, Spokane Valley, WA 99216-1862
Region: United States > Washington > Spokane Valley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Spokane Valley
Price range (per night): RM567 - RM872
Hotel Class:3 star — Residence Inn Spokane East Valley 3*
Number of rooms: 84
Official Description (provided by the hotel):
We are the ideal hotel and location for the guest that is here for a few days visiting family, shopping, or just enjoying the great Inland Northwest! If you are here for a few days or just overnight, please feel free to join us for a complimentary evening social Monday, Tuesday & Wednesday. We look forward to meeting you and hearing your story! ... more   less 
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Also Known As:
Residence Inn Spokane East Valley Hotel Spokane Valley
Spokane Residence Inn

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