On Oct. 14th my family and I checked in to the Residence Inn in the East Valley. We had a two bedroom two bath unit with a kitchen. At 7:30 we experienced loud music, heavy foot traffic and loud voices above us. I contacted the front desk and was told a call would be made to the room. As I later found out a Bachelor & Bachlerette Party was taking place and the center of the activity was in the room directly above us. After the second call (an hour later) I was told this Marriott property had a strict "no party" policy and that if the problem didn't subside the police would be called and the guests would be evicted. After the third call I urged the staff to call the police as the noise was worse and getting louder. At 2 a.m. the party reached unbearable limits. We could plainly hear the shouting and a wrestling match was actually taking place in the room. The night auditor (the only hotel staff at the property) confided that the General Manager was called but nothing was going to be done since they were guests of hers. At 3 a.m. the noise finally died down and all members of the party returned to their rooms as I imagine the limits the human body can consume alcohol were finally reached. THIS WAS THE WORST NIGHT IN ANY LODGING I HAVE EVER EXPERIENCED!! The next day we were comped the nights lodging but I was a Zombie after 3 hours of sleep. I suggested to the assistant manager perhaps the next night should be thrown in as well. After talking to the General Manager this couldn't be done and they treated us like we imagined the whole thing. Repeated calls to the GM found her "in meetings". The assistant manager insisted that the Marriott Residence in is not a party motel. I suggested they clean up the pile of pink puke by the entrance to our wing (2 days old) least other guests get the wrong impression.
- Official Description (provided by the hotel):
- We are the ideal hotel and location for the guest that is here for a few days visiting family, shopping, or just enjoying the great Inland Northwest! If you are here for a few days or just overnight, please feel free to join us for a complimentary evening social Monday, Tuesday & Wednesday. We look forward to meeting you and hearing your story! ... more less
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- Also Known As:
- Residence Inn Spokane East Valley Hotel Spokane Valley
- Spokane Residence Inn