Dear C Carins,
Thank you for your feedback. I am sorry that I need to ask, but are you certain you visited India Grill in Loughton? Its just that there is a competitor locally with a very similar name, and previously people have mistaken the two restaurants for one another.
I was working on the Friday you have mentioned. I take it upon myself to speak to every customer who dines with us, and I really don't remember meeting you or your friends. In fact, we did not have a table of four persons on Friday 4th May.
Moreover, we take extreme pride in the quality of food and the service we provide. This is evident by the proportion of our 'Excellent' reviews.
Please would you kindly contact me directly on 02085087799 or manager@indiagrill.co.uk so we can discuss this further and If you were indeed at our restaurant, then I will do my utmost best to remedy any problems.
Kindest Regards,
T
General Manager
India Grill