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Review of Chalet Le Louzana

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Terrible
1 review
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Overview
Chalet -
2 Bedrooms, 1 Bathroom, Sleeps 6
Larouche, Saguenay–Lac-Saint-Jean Region, Quebec

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

Michael S
1 review
“Holiday Ruined By Construction”
Reviewed 18 September 2017 for a stay in September 2017

We paid a
n deposit two months before, and the remaining amount one month before we arrived. Shortly after we arrived construction began around our Chalet. The owners took our money well in advance, but gave us no notice of the impending construction or any chance to cancel our booking. Noise went on all day making it impossible enjoy the lake or relax. No attempt was made to minimize the disruption or allow us to plan our day around it.

There also seems to be a problem with the drinking water. There are government issued signs over all the taps saying that you can't drink the water. The owner told us you can drink the water, and showed us a private report to that effect, but why then the signs? We decided to boil our water.

The chalet itself is nice and well-equipped. The lake and beach were lovely. We could have had a lovely holiday. But we would never again trust the owners to book a holiday again.

Date of stay: September 2017
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Management Response
20 Sep 2017
Ce n'est pas nous qui avont prélevé le paiement mais bien le site de réservation Trip Advisor. Pour ce qui est des troittoirs en rénovation, nous avons fait ce travail pendant 3 jours et non pendant toute votre séjour et je vous aie offert un autre 3 jours de vacance gratuit en m'excusant, j'en suis désolé mais c'est la seul date que nous avions avant la gelé. Pour l'eau je viens de la faire analysé et c'est vrai que le rapport montre eau potable, cependant je vous aie expliqué que nous gérons un réseau d'eau et nous devons resté cette affiche sur le robinet. Je croie que vous avez manquer de communication, je vous aie offert kayak, propanne gratuit et je vous aie transféré dans le grand chalet ou nous n'avions pas de troittoir à faire pour vous satisfaire. Je suis la plus désolé pour l'incommodité, nous faisons tout pour voir vos vacances réussi, très rare que cela se produit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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