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“Probably the dirtiest hotel in North America”

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Four Points by Sheraton Vancouver Airport
Ranked #13 of 23 Hotels in Richmond
Reviewed 7 May 2012

Stayed here for two nights in Room 311 back in December. Hands down the dirtiest hotel I have even stepped into. It is ironic Four Points by Sheraton was rated the best Business Hotel. I am sure the ratings agency was unaware of this property...

As they say, pictures say a thousand words. I will attach several pictures of the deplorable condition of the room. Some of the most unfriendly hotel staff I have ever interacted with. They claim the hotel does not permit smoking. I saw two guests come back to change rooms since the assigned rooms reeked of cigarette odor. They offer no real dining options. Their $ 16 hot breakfast spread is day light robbery. The bathrooms do not have any exhausts or windows. Not so pleasant odors linger in the bathroom long after you flush the porcelain thrown.

In terms of business traveler facilities... There is no business center or conference rooms. The "business center" is a set of four computers out in the open lobby. Two of the four computers were infected with viruses. The health center did not even have towels or a water dispenser. The internet connection was spotty at best.

This hotel is being used as the crew accommodation for Japan Airlines. If an airline chooses to house its crew at this location, you can be sure the airline is in dire financial condition.

Would rather stay at a Motel6 or Super8 than to be guile into believing this is a Starwood affiliated property.

Room Tip: Rather pay a few extra dollars and choose the nearby Westin if you insist on staying at a Starwood p...
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  • Stayed: December 2011, travelled as a couple
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2  Thank shanrpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this reviewResponded 23 May 2012

Thankyou for taking the time to send us your comments. Although we feel they are somewhat exagerated, we none the less respect your comments, and will use them to refocus our efforts to provide the type of service and cleanliness the vast majority of our guest enjoy.

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258 - 262 of 381 reviews

Reviewed 5 May 2012

Clean comfy rooms with all the amenities
Upgrade SPg gold member to corner room with sep soaker tub and shower
Friendly staff

  • Stayed: May 2012
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Thank Robb T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2012

When I visit Vancouver, I usually stay at one of 1) this Four Points, 2) the HI Express YVR or 3) the HI YVR. This Four Points property looks a bit fancier than the other two but has not been kept up as well. This hotel charges $10 for overnight parking which I am not sure is necessary given that it is in Richmond and the other two properties generally offer free parking.

  • Stayed: March 2012, travelled solo
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Thank mudd_stuffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2012

good location and good service.
No shuttle and charging for parking is a cheek. Don't charge clients, charge the people who need to use the car park daily and are currently subsidised by guests!

I only give 3 stars because i think the parking cost is a biggy.
Good breakfast.

  • Stayed: April 2012, travelled on business
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Thank ukv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

This airport hotel is actually located in the heart of Richmond's shopping/restaurant district. Landsdowne Centre is across the street and a few other centers are walking distance away (President's Plaza, Aberdeen Centre).

The beds were quite comfortable (confirms what I read in some of the other reviews here), the staff was friendly and helpful, and the location was perfect for our mini-vacation where we frequently the local shops.

The south side of the hotel faces Alderbridge Way which has some traffic (we heard some noise from our 4th floor room), so if you have a choice, I'd suggest choosing a north view of the parking lot. Otherwise, everything else with our stay was great.

Room Tip: Rooms on north side (or higher floor on south side) since there's a large road off of the south...
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  • Stayed: April 2012, travelled with family
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Thank Deal_H0und
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this reviewResponded 23 May 2012

We appreciate when our guests take the time to send us there comments. Please be assured that we reveiw all our guest comments both positive and negative and will share them with all of our employees, so they can be used a source of reflection and improvement.

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Additional Information about Four Points by Sheraton Vancouver Airport

Address: 8368 Alexandra Rd, Richmond, British Columbia V6X 4A6, Canada
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 23 Hotels in Richmond
Price Range: RM 503 - RM 1,129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Vancouver Airport 3*
Number of rooms: 140
Official Description (provided by the hotel):
Four Points by Sheraton Vancouver Airport is in Richmond's business district and is 10 minutes from YVR and 20 minutes from downtown Vancouver. We have 4 meeting rooms and are near shopping and dining ... more   less 
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Also Known As:
Four Points By Sheraton Vancouver Airport Hotel Richmond
4 Points By Sheraton Vancouver Airport
Four Points Vancouver Airport
Four Points Richmond
Sheraton Richmond
Richmond Sheraton
Richmond Four Points

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