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“Refused to Refund Overcharge”

The Westridge Inn Resort
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The Westridge Inn Resort
Ranked #24 of 26 Hotels in Osoyoos
Reviewed 12 January 2016

We inadvertently paid twice for the same room. Owner/manager made aware of the situation. Repeatedly made aware via phone calls. Reminded multiple times with promises that a refund check was being mailed. So far, over 6 months, and no refund check.
Stay away from this place unless you want your money stolen.

Considering we paid twice, I have nothing good to say.

Room Tip: Avoid the place entirely unless you want to cheated.
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  • Stayed: July 2015, travelled with family
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1  Thank MaryAndersenMiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 51 reviews

Reviewed 6 October 2015

Our golf group has stayed here on and off over the last 10 years, used to be great. Now no staff, room did not get cleaned one day. The waft of marijuana smoke in the parking lot was very strong, definitely not a family motel. Too bad, but we won't be staying there again

  • Stayed: September 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2015

As others have said, we arrived very late into Osoyoos and had to find a room. All other motels were booked, otherwise we would not have stayed. This motel has an outdoor pool that looks inviting. We paid more for this motel than for others in our travels through the area. They had the nerve to charge us extra for our small dog! The top sheet and carpet were filthy with stains. The bathroom faucets and sink had not been cleaned (or at least not rinsed from the cleaning). Decided not to shower in the morning, afraid of the bacteria that must be on the shower floor. The door knob to get in and out of the room would not turn, unless pulled on a certain way. This motel has an outdoor pool that looks inviting. Cannot imagine what crud actually lives in the pool water! What a nightmare! Shame on this motel owner!

Room Tip: Stay clear of this place.
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  • Stayed: September 2015, travelled as a couple
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Thank Trippin2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2015

Arrived late in the evening without a reservation. My room was filthy, the worst rug stain I've ever seen and the quilt on one bed was stained on both sides. The other bed had something like coffee grounds on it. Surprisingly the next day I noted that only about 10 cars were in the parking lot. This makes me believe that either they gave me the best room available or they were prepared to insult me with such a dirty room.
About 6 am the next morning someone in the room behind mine was shouting and tried numerous times to open the door between our rooms. Although this is not the hotel's fault it does speak to the fact that if they insist on clustering the few customers they have then they risk a bad experience for their customers.
Just seems like getting the most money for the least effort is their goal.
NO WiFi and no TV connection either.

Room Tip: Just don't go there.
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  • Stayed: August 2015, travelled solo
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1  Thank Ginger I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2015

The room we stayed in was lovely in that it had lots of room for 4 people, eating area and kitchen facility. The washroom was small but functional. Having said that it is easily the dirtiest room we have ever rented. The AC was filthy, floors turned your feet black and bed sheets looked less then crisp and clean. With more time spent on cleaning this would be an amazing place. The wireless internet seemed to function well. It is located at a main crossroads in town, close to shopping and orchards and has a unique and charming outdoor pool/hottub area set amongst shrubs, and grape vines. It is a wonderful setting to relax and unwind. The outdoor BBQ and table area looked like it would be an enjoyable amenity to use as well. The owners are quite nice and seem to enjoy people. I would like to stay here again if in the area but would scan reviews to see if cleaning had improved. The price is quite reasonable for the facilities offered.

Room Tip: A lovely location and yard area but watch for poorly cleaned rooms.
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  • Stayed: July 2015, travelled with family
    • Rooms
    • Cleanliness
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Thank CdnMink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westridge Inn Resort

Address: 9913 Hwy 3, Osoyoos, British Columbia V0H 1V0, Canada
Region: Canada > British Columbia > Okanagan Valley > Osoyoos
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #24 of 26 Hotels in Osoyoos
Hotel Class:2.5 star — The Westridge Inn Resort 2.5*
Number of rooms: 26

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