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Windtower Lodge & Suites
Ranked #21 of 28 Hotels in Canmore
Reviewed 16 November 2017 via mobile

Everything was prettying good with exception of have to tell them to come and make up the room every day and distance from parking but great breakfast front desk was always helpful watch for the bunny rabbits everywhere

Stayed: October 2017, travelled with family
Thank svindis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 632 reviews

Reviewed 16 November 2017 via mobile

Well equipped rooms . We as a family of 4 were comfortable for our short stay. Breakfast was going and plentiful with lots of choice. The outdoor hot tub was clean but a lack of towels provided . The no alcohol in the hot tub was not enforced by the hotel staff with a group of obviously drunk male guests carrying more alcohol entered the hot tub area. Thankfully it was already full to capacity and they left.

Stayed: November 2017, travelled with family
Thank Kevlar75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2017

I've never taken the time to review anything before, however travellers coming to this hotel MUST to be warned.

Upon arrival, we learned that the photos were extremely deceiving. We booked a standard room, for $150CAD a night. Turns out, a standard room is a dingy, disgusting 200 sq ft space, with a terrible, size bed taking up the entire space. After seeing it, we went to the front, where I spoke to an absolutely awful customer service rep. She was rude and offered us an upgrade for an additional $50 per night. We went and saw that room.. Bigger but equally as outdated, dirty and disgusting. I then went back to the front, where I spoke to someone else. A maintenance member was standing behind yet another rude employee and told us we could have an upgrade. We had to wait an hour for the room to be cleaned. We got the o.k. to enter the room (after being told it had been cleaned). The bathroom was absolutely filthy - soap on the sink from the previous guest, their used towels on the floor, hairs in the sink, kitchen sink was disgusting and looked like someone had washed mud off their hands. This was the room AFTER it had been cleaned. EW. We went back to the front, waited an additional 30 minutes for the room to be cleaned AGAIN. Came back, and it was clean(er), however the entire stay I was nervous about everything and worried about how well everything in the room actually had been cleaned.

We booked through expedia and phoned to try and cancel the reservation, however expedia informed us it is the hotel who would not allow the cancellation.

Rooms are outdated, terrible quality furniture, beds are hard and uncomfortable (our "king" bed was 2 twin beds pushed together lol!!), dirty, rude staff (who are hardly clean themselves), hotel is disgusting and should be shut down.

Walking through the lobby, I wanted to tell every guest DO NOT STAY HERE, RUN AWAY!

Worst hotel I've ever stayed at. Would not recommend to anyone.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank reviewingthings123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

We stayed here this past weekend to celebrate my husbands birthday. We have stayed at most of these resorts along this area and wow, what a disappointment! I was trying to surprise my husband with a new place and what a mistake! The room had garbage on the floor when we arrived, food in the fridge from last guests, fireplace broken and bed broken and no hot water for a shower!!! The floor was filthy, ripped old carpets, laundry hampers in hallways freezing air conditioning throughout the whole building in the end of October just a terrible place. Smell in the lobby is horrible. We were woken at 3 am with laundry carts outside going up and down. Never waste your money here. So disappointed in this awful place and unfriendly desk staff to boot. Please consider other great places in the same area. Will never be back.

Stayed: October 2017, travelled as a couple
4  Thank shanjeancalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017 via mobile

This is one of the worst experiences that I have ever had the disadvantage to stay at. Let's start with the tired carpets in the halls that have large rips. We thought that maybe they put the money into the room. Boy were we wrong. You walk through the door and are greeted with a sad bar fridge topped with a coffee maker., both of which were an afterthought to the room. As we move down the hall past the bathroom you notice the king bed that barely fits in the room. The king bed is topped with à memory foam from Costco which points to the lack of customer comfort concerns. The beds probably don't get changed that often, but the real kicker is that there was a tower heater fan from Costco. When we complained about this room they told us that there was nothing that they could do for us because we used a Groupon. They didn't even offer free parking. Very disappointing, I would never suggest this place to anyone.

Stayed: October 2017, travelled as a couple
1  Thank Trent B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windtower Lodge & Suites

Address: Wind Tower 100-160 Kananaskis Way, Canmore, Alberta T1W 3E2, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 28 Hotels in Canmore
Price Range: RM444 - RM995 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Windtower Lodge & Suites 3*
Number of rooms: 105
Official Description (provided by the hotel):
Welcome to the Windtower Lodge & Suites Nestled in the Canadian Rockies, we are situated in Canmore, which is considered Canada's mountain playground. We offer a wide variety of adventure and leisure pursuits. The property boasts cedar, stone, and log construction. A picturesque view of the mountains can be experienced from the hotel rooms and suites. We are pleased to offer our guests the choice of staying in one of our room or suite accommodations. All accommodations are designed to provide exceptional value and optimal comfort, whether your stay is business or pleasure related. To make your stay with us that much better, we are happy to offer a variety of on-site amenities and services such as the Fitness Centre and Outdoor Whirlpool Hot Tub. It is our delight to introduce The Wandering Elk, a quaint cozy breakfast spot adjoining our main lobby. Dine with us each morning for a tasty assortment of hot and cold breakfast selections. The Wandering Elk is also open for lunch and dinner, and features a variety of fare to suit every palate! Enjoy our patio with a fabulous view of Three Sisters, Ha Ling Peak, and Rundle Range. Your Pet is Welcome Too!We wish to extend a warm welcome to you and your pet at the Windtower Lodge & Suites. As a "Pets Can Stay Certified" accommodation provider, we would like to outline our basic pet policies and services for your reference and to make your stay, and that of our other guests, comfortable and pleasant. ... more   less 
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Also Known As:
Windtower Lodge And Suites
Windtower Hotel Canmore
Windtower Lodge & Suites Canmore, Canada - Alberta

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